Location Head/Center Head

Designation:

About Company:

Department:

Location:

Total experience (in years):

Education Qualification

Professional certifications in operations, Quality, or Customer Service (e.g.,

Six Sigma, PMP, or similar).

Additionally, Knowledge of CMMI Level 5 initiatives.

Skills (Technical &Functional)

Position Summary

Centre Head in an organisation serves as the primary leader responsible for overseeing all aspects of a specific centre or branch. This includes managing daily operations, coordinating with different departments, ensuring quality of service delivery, managing budgets, fostering relationships with stakeholders, and driving the centre’s growth and success. The Centre Head plays a pivotal role in achieving organisational goals and maintaining high standards of performance and professionalism within the centre.

Roles &Responsibilities

 Leadership and Operations Management:

 Collaborate with IFSCA and other government entities to ensure adherence to compliance.

 Providing strong leadership to the team, including hiring, training, and performance management.

 Maintaining a close watch on the centre’s daily activities for operational and economic use of

resources.

 Ensuring the delivery of high-quality services or products in line with organisational standards.

 Financial and Collection Management: Managing budgets, timely collection of payments for services rendered, and ensuring that all billing is accurate and up-to-date. This includes working with the finance team to track outstanding invoices, following up on overdue payments, and maintaining good client relationships while ensuring financial obligations are met.

 Customer/Client Relations: Manage Business and delivery for international clients. As the principal point of contact for clients or consumers, responding to issues and ensuring elevated satisfaction levels. Managing all the issues pertaining to client management.

 Strategic Planning: Developing and implementing strategies to achieve organisational goals and objectives.

 Performance Evaluation: Monitoring and evaluating the centre’s performance against established metrics and targets.

 Quality Assurance: Addressing issues and challenges that arise, finding solutions to ensure smooth operations. Facilitating clear communication between staff, management, and stakeholders.

 Risk Management: Identifying and mitigating risks to the centre’s operations and reputation.

 Collaboration: Working collaboratively with other departments or centres to achieve shared goals.

Compliance & Reporting: Ensure compliance with local laws, regulations, and company policies. Oversee timely report submissions and maintain accurate records of operations, staffing, and client management.

 Operations Management: Supervising day-to-day operations, ensuring smooth workflows, and maintaining centre standards.

 Staff Management: Leading and supporting centre staff, providing guidance, training, and performance evaluation.

 Communication and Collaboration: Coordinating with other departments and stakeholders, maintaining effective communication, and fostering a positive work environment.

Project Management: Planning, coordinating, and executing projects within the centre to achieve the desired outcomes.