Loan Servicing Manager - Vice President

Join our team as a leader in loan servicing operations, where your expertise will drive excellence and innovation. You'll oversee critical processes, ensuring compliance and efficiency while fostering a culture of growth and development. Be part of a forward-thinking organization that values your leadership and vision.

Job Summary

As a Business Process Associate within the Loan Servicing Team, you will supervise processes like Deal Setup, Drawdowns, and Reconciliation. You will ensure all SLAs are met and exceptions are escalated promptly. Your role involves implementing strategy and core objectives aligned with the global operations roadmap.

Job Responsibilities

• Supervise loan servicing processes and ensure SLA compliance.
• Monitor team performance and escalate exceptions.
• Implement strategy and core objectives for the team.
• Ensure adherence to controls and escalate risk items.
• Comply with audit and compliance regulations.
• Handle complex process queries as the SME.
• Drive project development and management.
• Manage process escalations effectively.
• Maintain engagement with stakeholders.
• Ensure timely escalation to senior management.
• Comply with policies, guidelines, and controls.
  

Required Qualifications, Capabilities, And Skills

• Hold a Bachelor's Degree with minimum 17 years in loan servicing.
• Demonstrate knowledge of loan systems like Loan IQ/ACBS.
• Understand Nostro/Cash matching and reconciliation.
• Exhibit strong problem-solving and investigative skills.
• Possess a strong risk and control mindset.
• Drive projects with strong results.
• Manage people and performance effectively.
  

Preferred Qualifications, Capabilities, And Skills

• Chair Business Review meetings with executives.
• Supervise daily team operations and SLA adherence.
• Implement strategy aligned with global objectives.
• Ensure compliance with JP Morgan requirements.
• Be the focal point for audits and compliance.
• Provide input on client transitions and system enhancements.
• Maintain high engagement with lenders and executives.
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.