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JPMorgan Chase Bank
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Loan Servicing Manager - Vice President

Loan Servicing Manager - Vice President

JPMorgan Chase Bank

17 - 22 years

50 - 55 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

global operations Supervisor Team operations loan servicing Compliance Senior management Business Process Associate Reconciliation Management Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join our team as a leader in loan servicing operations, where your expertise will drive excellence and innovation. Youll oversee critical processes, ensuring compliance and efficiency while fostering a culture of growth and development. Be part of a forward-thinking organization that values your leadership and vision.

Job Summary

As a Business Process Associate within the Loan Servicing Team, you will supervise processes like Deal Setup, Drawdowns, and Reconciliation. You will ensure all SLAs are met and exceptions are escalated promptly. Your role involves implementing strategy and core objectives aligned with the global operations roadmap.

Job Responsibilities

Supervise loan servicing processes and ensure SLA compliance.
Monitor team performance and escalate exceptions.
Implement strategy and core objectives for the team.
Ensure adherence to controls and escalate risk items.
Comply with audit and compliance regulations.
Handle complex process queries as the SME.
Drive project development and management.
Manage process escalations effectively.
Maintain engagement with stakeholders.
Ensure timely escalation to senior management.
Comply with policies, guidelines, and controls.

Required qualifications, capabilities, and skills

Hold a Bachelors Degree with minimum 17 years in loan servicing.
Demonstrate knowledge of loan systems like Loan IQ/ACBS.
Understand Nostro/Cash matching and reconciliation.
Exhibit strong problem-solving and investigative skills.
Possess a strong risk and control mindset.
Drive projects with strong results.
Manage people and performance effectively.

Preferred Qualifications, Capabilities, and Skills

Chair Business Review meetings with executives.
Supervise daily team operations and SLA adherence.
Implement strategy aligned with global objectives.
Ensure compliance with JP Morgan requirements.
Be the focal point for audits and compliance.
Provide input on client transitions and system enhancements.
Maintain high engagement with lenders and executives.

Job Summary

Job Responsibilities

Supervise loan servicing processes and ensure SLA compliance.
Monitor team performance and escalate exceptions.
Implement strategy and core objectives for the team.
Ensure adherence to controls and escalate risk items.
Comply with audit and compliance regulations.
Handle complex process queries as the SME.
Drive project development and management.
Manage process escalations effectively.
Maintain engagement with stakeholders.
Ensure timely escalation to senior management.
Comply with policies, guidelines, and controls.

Required qualifications, capabilities, and skills

Hold a Bachelors Degree with minimum 17 years in loan servicing.
Demonstrate knowledge of loan systems like Loan IQ/ACBS.
Understand Nostro/Cash matching and reconciliation.
Exhibit strong problem-solving and investigative skills.
Possess a strong risk and control mindset.
Drive projects with strong results.
Manage people and performance effectively.

Preferred Qualifications, Capabilities, and Skills

Chair Business Review meetings with executives.
Supervise daily team operations and SLA adherence.
Implement strategy aligned with global objectives.
Ensure compliance with JP Morgan requirements.
Be the focal point for audits and compliance.
Provide input on client transitions and system enhancements.
Maintain high engagement with lenders and executives.

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Loan Servicing Manager - Vice President