Loan Servicing Manager - Vice President

Job Description

join our dynamic team and lead with excellence in the heart of Bengaluru. As a seasoned people manager, you'll drive operational success and innovation. Embrace the opportunity to work in a vibrant environment, ensuring top-tier service and efficiency. Job Summary As a People Manager within the Commercial Banking Operations team, you will supervise critical processes like Deal Setup and Rate-Fixings. You will ensure all SLAs are met, escalating exceptions promptly. Your role involves strategic implementation aligned with global operations, maintaining compliance and risk management. Job Responsibilities Supervise Deal Setup, Drawdowns, and other key processes. Closely monitor daily team performance to meet SLAs. Assess work allocation and identify capacity areas. Implement team strategy in line with global objectives. Ensure adherence to controls and escalate risks. Comply with audit and compliance regulations. Act as SME for complex process queries. Provide input on projects and client transitions. Manage process escalations effectively. Maintain engagement with Lenders and Bankers. Ensure timely escalation to Senior management. Required qualifications, capabilities, and skills Hold a Bachelors Degree with minimum10 years in loan servicing. Demonstrate knowledge of Nostro/Cash matching and SWIFT. Exhibit strong problem-solving and investigative skills. Maintain a strong risk and control mindset. Drive small to medium-sized projects successfully. Showcase strong people and performance management skills. Exhibit strong escalation management skills. Preferred qualifications, capabilities, and skills Possess knowledge of loan systems like Loan IQ. Demonstrate experience in financial industry back office. Exhibit strong analytical and resolution skills. Maintain a proactive approach to risk management. Drive innovation in process improvements. Foster strong relationships with internal/external stakeholders. Exhibit leadership in managing complex projects