Role & responsibilities Job Summary: Strategic leadership position responsible for overall operational excellence, business growth, and organizational development. Serves as the key operational decision-maker under Business Head guidance, driving revenue growth, operational efficiency, and market expansion initiatives. Key Responsibilities: Strategic Operations Management Develop and implement comprehensive operational strategies aligned with business objectives Oversee end-to-end operations including supply chain, inventory, quality control, and customer experience Drive business growth initiatives and expansion planning Ensure compliance with organic certification standards and regulatory requirements Manage vendor relationships and negotiate favorable terms for procurement and services Financial Performance & P&L Management Monitor and optimize store profitability and cost management Analyze financial performance metrics and implement improvement strategies Budget planning and expense optimization across all operational areas Revenue enhancement through strategic pricing and promotional activities Monthly financial reporting and performance analysis to Business Head Team Leadership & Development Lead, mentor, and develop the operations team for optimal performance Establish performance standards and conduct regular team evaluations Design and implement training programs for skill enhancement Foster a culture of excellence, customer focus, and continuous improvement Succession planning and talent development for organizational growth Quality Assurance & Customer Experience Maintain highest standards of product quality and customer service Implement systems for consistent customer experience delivery Monitor customer satisfaction and implement improvement initiatives Ensure brand standards and organic product authenticity across all touchpoints Key Result Areas (KRAs): 1. Revenue Growth & Profitability 2. Operational Efficiency 3. Team Performance & Development 4. Customer Satisfaction & Market Position 5. Strategic Initiatives & Business Development Preferred candidate profile Education: MBA/PGDM in Operations/Business Administration or Engineering graduate with management experience Experience: 8-12 years in operations management, preferably in retail/FMCG/food industry Skills: Strategic planning, team leadership, financial management, vendor negotiation, process optimization Preferred Qualifications: Experience in organic food/health product industry Multi-location operations management experience Understanding of supply chain and quality management systems Local market knowledge of Gujarat/Ahmedabad