Loan Servicing Associate

The Loan Servicing Manager - Associate is a crucial role within the Loans group, where you will be responsible for executing specific tasks and meeting requirements. This position plays a vital role in the team and offers exposure to various aspects of operating a banking office. You will closely supervise the team on a daily basis to ensure all Service Level Agreements (SLAs) are met and promptly escalate any exceptions for resolution. It is essential to adhere to the established QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. As subject matter expert (SME), you will handle complex process-related queries from team members and escalate them to onshore teams for resolution if needed. Implementing a robust Knowledge Management model, including maintaining Standard Operating Procedures (SOPs), managing process/policy changes, training new joiners, and providing ongoing training to the existing team, is a key responsibility. Encouraging 100% compliance with process-related policies, guidelines, and controls is crucial. Additionally, motivating and supporting team members to achieve their goals, identifying high-potential (HIPOs) individuals, and devising development plans for them are essential aspects of this role. You should proactively identify alternatives, options, and different perspectives on issues/problems, seeking alternative scenarios. Collaborating effectively with colleagues from various departments, valuing their skills and experiences, and fostering interdependence to achieve shared objectives are essential for success. Identifying process and soft skills-based training opportunities to enhance individual performances and growth plans is important. Ensuring learning plans are in place and compliance with mandatory training timelines is maintained. The ideal candidate will have a Bachelor's degree with a minimum of 10 years of relevant experience in loan servicing work within syndicated loans or a back office/financial industry setting. Proficiency in loan systems like loan IQ, knowledge of nostro/cash matching, General Ledger reconciliation, SWIFT, and remittance systems is required. Strong problem-solving skills, a risk and control mindset, knowledge of investment banking products, and experience in managing small to medium-sized projects successfully are essential. Proficiency in people and performance management, as well as escalation management, is vital. Preferred qualifications include the ability to influence and lead discussions with stakeholders, executive presence in summarizing and recommending solutions to senior management, domain learning, strong interpersonal and communication skills, analytical thinking, and problem-solving capabilities. Knowledge of product lifecycle and area product management is advantageous.,