Learning Program Manager

As a Program Manager, you play a crucial role in enhancing the customer experience by engaging with clients, understanding their learning needs, and proposing tailored solutions. Your collaboration with Presales Learning Architects (PLAs) is essential in crafting successful proposals and ensuring seamless and high-quality delivery. Your responsibilities include consulting with clients to grasp their expectations, budgets, timelines, and constraints, and effectively communicating these to internal teams. You analyze project scope, provide accurate estimates, and proactively collaborate with production teams to maintain smooth workflows. Ensuring the alignment of outputs with client requirements and quality standards is a key aspect of your role. Leading problem-solving efforts, nurturing client relationships, identifying business opportunities, and guiding internal teams are crucial tasks you undertake. Managing multiple projects across various accounts, forecasting revenue, and driving project KPIs such as schedule, quality, and client satisfaction are integral to your responsibilities. You act as the primary escalation point, manage project risks, and mediate between client needs and internal teams to ensure project success. The minimum requirements for this role include a Bachelor's degree in any discipline, along with 10+ years of experience in the online learning/eLearning industry and 8+ years of hands-on project or program management experience in the learning domain. You should possess strong leadership, decision-making, and communication skills, and proven ability to lead large cross-functional teams. Preferred qualifications for this role include a PMI or equivalent Project Management certification and experience in managing international clients and multi-geography teams.,