Learning Program Manager

Position name: Learning Program Manager

Employment type: Fulltime / Permanent

Work location: Bengaluru, Kadhubheesanali

Work mode: Hybrid/ General shift

Roles and Responsibility:

We are currently seeking an experienced Program Manager, who will play a pivotal role in the ownership of a large learning event for our client. This position is responsible for leading the planning and implementation of event delivery across In-Person, Virtual and Hybrid events on a global scale. It requires the ability to build strong, collaborative partnerships with our clients, our internal stakeholders as well as your direct reporting team. 

Your responsibilities will include providing strategic and consultative management and guidance to your direct regional team as well as your global project teams. You will own the end-to-end management of program lifecycles and will be the key contact and decision maker pre, during and post event delivery. You will ensure the program is delivered successfully within the customers defined budgets, timelines and objectives. You will also support the Global Program Manager in reporting and updating on the progress of the operational elements of the event, insuring they meet internal targets and deliverables. 

To excel in this role, you will be an excellent leader and will have experience in managing staff of different disciplines to produce strong results, in a timely manner. You will also be able to develop efficient strategies and tactics to improve on ways of working, encouraging efficiencies and provide innovative solutions internally and externally.

You will need to be confident in managing and developing a team and delegating tasks to Senior and Junior Learning Administrators and Event Coordinators, taking the initiative to understand each of their workstreams, problem-solve perceived risks, and managing expectations of both internal and external stakeholders. 

This position will require on-site support during the 5-week event taking place in July-beginning of August.

Essential Duties & Responsibilities

As an integral part of our team, you will work alongside other Regional Program Managers and their direct reporting teams, to ensure the successful delivery of our clients' Learning event. Key responsibilities include:

• Cascade and implement Program Team objectives, goals, and timelines, ensuring the teams ways of working, and project/program delivery processes are delivered accordingly. 

• Implement global and regional ways of working, policies, procedures, and processes to ensure collaboration and the reduction of siloed behaviour within your direct reporting team and your project teams.

• Ensure a full understanding of your teams responsibilities to provide support and back-up as necessary. 

• Understand the unique requirements of the event, holding a holistic view on how they inter-connect and impact on each other and other teams and stakeholders.

• Build strong relationships with external stakeholders and seek external input into decision making processes.

• Management of event project plans and budgets - efficiently planning events within said budget and within tight time constraints.

• Manage and allocate project work tasks to the wider team ensuring the achievement of deadlines stipulated by the client to deliver the program objectives.

• Manage and communicate effectively with senior client and internal stakeholders.

• Manage various event operation leads in their ownership of smaller parts of the project.

• Work with other program managers to identify and resolve any risks with internal management and key customer stakeholders, with a key focus on implementing changes to processes and ways of working to mitigate any future repeats

• Support the Global Program Manager in continually reviewing / improving all operational workflows - policies, procedures, processes, ways of working, guidelines, and other business-related documents as defined by GP Strategies or the customer - to advance the speed of processing, the quality of the work, and the learner experience.

• Provide consistent, updated data and information to your Global Program Manager related to the performance of the services being delivered.

• Own and manage the delivery of both virtual and onsite events, overseeing the event proceedings and promptly addressing any issues that may arise.

• Evaluate the success of each project and delivery of events, submitting comprehensive impact and improvement reports.

• Lead the GP Strategies team at the on-site event typically starting in July and concluding in early August, including temporary day of event support team members.
• Additional duties as assigned by your Manager.

Team Management

• Provide Leadership to the team, ensuring the highest quality of services are delivered to the customer as per local needs/regulatory requirements, to include leading the Quality Assurance activities
• Tracking planned time and expenses vs. actual hours accurately against contractual agreements with client.
• Manage and develop this team as part of a shared service environment
• Ensure team members are effective, efficient, and diligent in meeting organizational and program goals
• Model and maintain a work environment that supports GP Strategies core values, vision and, missions
• Promote a team climate that values accountability, as well as a culture that encourages shared learning and professional development
• Ensure the use of effective human resource management practices throughout the team, including the recruitment, selection, onboarding, supervision, performance management, compensation, career pathing, and professional development of team members
• Mentoring and supporting the professional development of your direct reports  

Please share the resume to ssikilammetla@gpstrategies.com.

Regads,

Sirisha-Talent Acquisition Specialist

GP Strategies Ind Pvt Ltd