Lead Specialist / Manager - Define Benefits

Lead Specialist/ Manager - Actuarial - DB Wealth MRA

Mercer is seeking candidate for following position based out of our office in Gurugram office.

A colleague in this role will work and support pension benefit calculations, client reporting, and process improvements while managing daily operations. They will collaborate closely with US and GSD teams to ensure a consistent and high-quality pension administration experience that meets client needs. This position involves processing transactions, overseeing plan administration, and managing overall pension cycle of a participant in a dynamic environment that fosters growth in technical skills. Additionally, pension plans require regular valuations to assess funding levels. These specialists may assist in analyzing data and preparing summaries, gradually developing their expertise with support from Senior team members.

We will count on you to:

• Perform pension calculations, including QDRO, Late Retirement, Death and RMDs.
• Review plan documents, produce employee benefit statements
• Perform analysis on special retirement scenarios with understanding of retirement windows and cycle
• Prepare and review pension participant correspondence for clients.
• Supports Valuations process involving val-extract, coordinating with plan actuaries, post val work, need for coding changes in the system etc
• Responds to queries and requests from Actuaries which requires actuarial or technical expertise
• Assists onshore client teams with day to day complex client scenarios and problem resolution
• Perform trust payment setups and reconciliation process.
• Write basic queries to extract data from databases for reporting and analysis.
• Develop and maintain client-level reports, ensuring SLA standards.
• Understand and update plan provisions, legal requirements, and regulatory guidelines.
• Manage daily operational activities including out-of-scope projects on the operations floor, ensuring smooth workflow.
• Support out of scope/revenue projects for the clients
• Conduct workflow analysis to identify process inefficiencies and recommend improvements.
• Own and analyze rejects/errors data, driving corrective actions to minimize issues.
• Monitor and discuss daily/weekly SLAs and provide status updates to all key stakeholders.
• Analyze client data files and provide recommendations to client teams for process enhancement
• Training teams on client specific plan requirements.
• Provide in depth analysis of scenarios and complex work items to client teams from an actuarial perspective
• Manage multiple client accounts efficiently, balancing priorities.
• Support annual tasks like valuation, AFN mailings and Death audits

What you need to have:

• Minimum 5 -10 years of experience
• Proficient on DB Domain (Hands-on on calculations, pension payroll, reconciliations)
• Background in Statistics/Mathematics and / or US Pension expert with Manual/Actuarial calculations experience Including RMD, Death calcs and valuations cycle.
• Strong analytical, planning and organizational skills
• Strong Interpretation and decision-making skills
• Strong command on MS Excel
• Good command on Power-point
• Strong communication skills, both verbal and written
• Strong independent critical thinking skills and ability to derive strategic solutions
• Self driven with ability to multi task
• Strong analytical, research, problem solving skills and high attention to details
• Actuarial working experience
• Flexibility to work in shifts as required

Note:

What makes you stand out?

• Actuarial working experience

• Exposure to workflow automation tools.
• Experience working in a global or multi-client environment.
• Basic knowledge on Quality tools like Six Sigma, Kaizen and LEAN (preferred)
• Graduation in Commerce/Finance with strong mathematical ability
• Entry level actuarial examinations cleared