Lead Services Specialist 2 - Field Svc & Technical Advising

Roles and Responsibilities

• Working as Site Lead/Technical Lead for assigned outages including dealing with all technical & safety matters related to outage execution, owning the customer relationship during outage duration, and driving customer issues resolution within outage schedule.

• Align all execution team members towards outage execution excellence, including cross-functional coordination with Engineering, Sourcing, Project Management, Safety and Quality functions to achieve outage execution KPIs and customer satisfaction.
• Implement and ensure compliance as per company standards, laws & regulations during outage execution.
• Ensure implementation/regular rigor towards site DMS to achieve field service outage milestones.
• Ensure consistent application of business tools and processes applicable to the scope of outages being executed. Follow Field Service Management processes for upgrades/retrofit and Outage end to end process for core business.
• Uses technical experience for data analysis to support recommendations. Collaborates with internal and cross-functional resources to arrive at conclusions.
• Capture, report & implement outages best practices.
• Drive lessons learned and technical close-out with tangible outcomes/deliverables.

Required Qualifications

• Bachelor’s degree in mechanical engineering/or equivalent from an accredited university or college.
• Significant experience in the outage execution of large steam turbines, preferably on 100 MW and above.
• At least 10+ years of on-site field experience in executing steam turbine outages at various sites/customer with 3-4 years of relevant experience as lead TFA/Site manager.
• Excellent communication skills while interacting with internal/external customers for outage execution.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.

Desired Characteristics

• Technical Skills:

  • Should have sound fundamentals and knowledge on Steam turbine technologies with operational aspects of various fleets.
  • Rich services exposure to Steam Turbine Outage execution skills mainly on large Steam turbines of 100 MW and above.
  • Sound exposure to constructional features with a view to manage & lead the outage team members for successful outage execution and key deliverables.
  • Proficiency in MS Office applications (MS word/MS excel/MS Power Point) etc
  • Sound understanding of time/cost control for assigned services outage execution related site activities of Steam Turbine Overhaul within assigned time & cost estimates.
  • Exposure and knowledge on scheduling packages such as MS Project/Primavera shall be preferred.
  • Analytical skills to troubleshoot on different operational problems of Steam Turbine and subsequently advise on short term as well as long term remedial measures in consultation with Service Engineering.
  • Exposure to outage execution process like outage planning/outage execution including site mobilization/execution of job along-with designated vendors/ outage closure/ Outage feedback & Lesson Learnt.

  Behavioural Skills:

  • Good observational and analytical skills.
  • Sense of Urgency
  • Able to quickly organize and lead colleagues, and external vendors in the team to achieve desired outcome.
  • Systematic approach to understand problems, learn solutions and train others.
  • A good get along with colleagues/vendors and Customers.

Additional Information