Lead - Sales Quality Audit

Company Description: Bharti AXA Life Insurance is a leading life insurance provider in India, offering value-for-money life insurance and savings solutions. Established in 2006, we are a wholly owned subsidiary of Bharti Life Ventures Private Limited, a prominent business group in India. With over 200 branches across India, we ensure accessibility and convenience for our customers. Recognized as a Great Place to Work for four consecutive years, we foster a positive work environment. Job Description: We are looking for a Lead - Sales Quality Audit to ensure governance, compliance, and process quality across pan-India sales operations, driving ethical sales practices, customer experience, and long-term distribution objectives through audits and proactive interventions. Location- Mumbai -BKC (HO) Designation- Lead - Sales Quality Audit Key Responsibilities: ✅ Sales Process Audit & Governance Develop and implement a robust audit framework covering onboarding, pitch, documentation, and post-sale engagement. Conduct root-cause analysis of process deviations and drive corrective actions with sales leadership. Monitor and report trends, red flags, and high-risk behavior in the field sales force. ✅ Team Management & Development Lead and coach a team of 7 regional quality auditors across multiple locations. Define team KRAs , ensure timely audit coverage, and drive continuous improvements. Conduct regular reviews and capability-building sessions for the team. ✅ Stakeholder Management Act as a governance partner to zonal and regional sales heads, promoting compliance and ethical selling . Work closely with L&D, compliance, risk, and other teams to institutionalize quality measures. Present findings and recommendations to senior leadership in structured forums. ✅ Project Management Lead key sales quality improvement projects , including sales practices, call monitoring, and lead generation initiatives. Collaborate with tech & data teams to automate audit tools and enhance reporting. Benchmark against industry best practices and drive continuous improvements . Qualifications & Experience: Graduate/Postgraduate in Business Administration. ISO or Six Sigma certifications (Desired). 8–12 years of experience in sales governance, Training, HR in BFSI (preferably life insurance). Experience managing multi-location teams and interfacing with senior stakeholders. Show more Show less