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Lead-Quality/Program Management | Gurgaon

6 years

0 Lacs

Gurgaon Haryana India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

management connect service support drive lean sigma fmea data coaching mentoring analysis design certification leadership communication collaborative development

Work Mode

On-site

Job Type

Full Time

Job Description

  • Transform global quality frameworks.
  • Lead cross-functional teams across US & Europe

About Our Client

A fast-growing global platform revolutionizing how people connect and experience unique stays worldwide. Known for fostering innovation, community trust, and delivering exceptional service across diverse markets.
  • Oversee quality standards for guest services (customer support, claims, insurance) and host operations (listing quality, onboarding)
  • Identify gaps and lead the transformation of quality frameworks across regions
  • Drive continuous improvement initiatives using Lean Six Sigma, FMEA, and data-driven insights
  • Build capability through workshops, coaching, and mentoring within a growing team
  • Collaborate cross-functionally with Product, Operations, and Regional teams
  • Lead high-impact projects from analysis to implementation, ensuring sustained operational improvements

The Successful Applicant

  • 6+ years in continuous improvement, process design, or operations leadership
  • Experience managing teams and driving quality transformation across functions
  • Strong analytical skills with ability to turn data into actionable insights
  • Lean Six Sigma Black Belt or equivalent certification preferred
  • Excellent stakeholder management, project leadership, and communication skills
  • Comfortable working in dynamic, ambiguous environments with a proactive mindset

What's On Offer

Join a forward-thinking, global team driving real business impact and innovation. Enjoy a collaborative culture focused on growth, leadership development, and making a tangible difference in millions of customer experiences. Work hybrid across key international markets with a clear career progression path.

Contact: Rishabh Shivhare

Quote job ref: JN-072025-6798329

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