Lead - Operations and Service

Job Description

Job Purpose Plan &management of project lifecycle for changes in processes and systems owing to scope for process improvements, new product introductions and regulatory changes; Ensure focus on all projects to deliver as per expectations and timelines Duties and Responsibilities 1.Project planning and reporting ‚ Receive project requirements from the businesses based on new product line, and identify improvement projects and external / regulatory changes related projects ‚ Generate ideas for improvement projects and brainstorm impact with counterparts in Operations/ Business team and gauge feasibility with IT team ‚ Bring Quality methodology and undertake project tailoring as prescribed by PMBOK in projects managed ‚ Prepare overall project plan for execution of projects. ‚ Prepare monthly updates and reports on project status and progress to be shared with Supervisor, Vertical Operations and Seniors, seek inputs on course correction 2.Project lifecycle management ‚ Understand change requirements ‚ Conducting discussions with IT, on projects & issues related to deviations on delivery and timelines, and work on the revisions ‚ For all projects in post-production, conduct sustenance monitoring to ensure expected results from Project delivery, to better understand pilot response/ feedback and ensure smooth and stable pan-India execution. 3.Project management ‚ Prepare the project plans which are to be reviewed by Senior Team members, for all projects, and seeks inputs on enhancing effectiveness and efficiencies and deliver within timelines. ‚ To ensure achievement of project milestones, adherence to timelines, etc.; Resolve issues, roadblocks and escalations to ensure delivery as per desired objectives ‚ Engage with business stakeholders/ Operations to provide status update on projects (for business/ Operations initiated projects) and to update on delays / issues / deviations and agree on revision of timelines/ scope of project. Required Qualifications and Experience a)Qualifications b)Graduation/ Post- Graduation c)Work Experience ‚ Minimum 2-3 years of experience in financial industry ‚ Strong project management and stakeholder management skills ‚ Strong lending domain and process understanding d)Understanding of lending systems (LMS, CRM, Salesforce , Montran etc. basis the role)