Lead - Operations and Service

Job Description

Location Name: Pune Corporate Office - Mantri Job Purpose Plan &management of project lifecycle for changes in processes and systems owing to scope for process improvements, new product introductions and regulatory changes; Ensure focus on all projects to deliver as per expectations and timelines Duties And Responsibilities Project planning and reporting  Receive project requirements from the businesses based on new product line, and identify improvement projects and external / regulatory changes related projects  Generate ideas for improvement projects and brainstorm impact with counterparts in Operations/ Business team and gauge feasibility with IT team  Bring Quality methodology and undertake project tailoring as prescribed by PMBOK in projects managed  Prepare overall project plan for execution of projects.  Prepare monthly updates and reports on project status and progress to be shared with Supervisor, Vertical Operations and Seniors, seek inputs on course correction Project lifecycle management  Understand change requirements  Conducting discussions with IT, on projects & issues related to deviations on delivery and timelines, and work on the revisions  For all projects in post-production, conduct sustenance monitoring to ensure expected results from Project delivery, to better understand pilot response/ feedback and ensure smooth and stable pan-India execution. Project management  Prepare the project plans which are to be reviewed by Senior Team members, for all projects, and seeks inputs on enhancing effectiveness and efficiencies and deliver within timelines.  To ensure achievement of project milestones, adherence to timelines, etc.; Resolve issues, roadblocks and escalations to ensure delivery as per desired objectives  Engage with business stakeholders/ Operations to provide status update on projects (for business/ Operations initiated projects) and to update on delays / issues / deviations and agree on revision of timelines/ scope of project. Required Qualifications And Experience Qualifications Graduation/ Post- Graduation Work Experience  Minimum 2-3 Years Of Experience In Financial Industry  Strong project management and stakeholder management skills  Strong lending domain and process understanding Understanding of lending systems (LMS, CRM, Salesforce , Montran etc. basis the role) Show more Show less