Service Manager - RAN

Job Description

The Managed Services Delivery Manager manages efficient and effective managed services to meet customer agreed service levels, through continually assuring process performance, and optimizing delivery resources. You have: 14+yrs of experience on Telcom Network 3G/4G/5G Handson experience on Radio Network Elements Ensure RAN performance degradations detection, proper INC handling, resolution on time, on time resolution of customer complaints and exceeding customers expectations. Show casing strength and positive mindset in turbulent times. Managing SLA based deliverables of PM and CPD. It would be nice if you also had: RAN performance degradations detection knowledge, proper INC handling, on time resolution of customer complaints Forecast of scope, Business case, Resource dimensioning and solution and total project management Customer/Cross functional Stakeholders Management Skills, Analytical skills, forecasting and planning Project Management, People management, Competency development, recruitment, and retention strategies. Operational Escalation Management and New Business additions and controlling scope creep. Interface towards Customer and to maintain Seamless delivery Ensuring automated delivery as much as possible. NPO projects deliverables.