Lead Engineer

Hyderabad, Telangana Job ID 30180399 Job Category Digital Technology Country: India Location: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India Job Title - Lead Engineer Preferred Location - Bangalore Full time/Part Time - Full Time Build a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. We are seeking an experienced and skilled Production Support Lead with 8+ years of expertise in Salesforce and ServiceMax support and to join our dynamic team. As the Production Support Lead, you will be responsible for leading and managing a team of support engineers, overseeing the resolution of production issues, and ensuring the smooth and efficient operation of Salesforce and ServiceMax environments. Your role will involve collaborating with both technical and business stakeholders, driving best practices, and ensuring system stability and performance. Responsibilities: Production Support Management: Lead a team of support engineers to provide day-to-day operational support for Salesforce and ServiceMax applications. Ensure timely resolution of production incidents, including troubleshooting and root cause analysis. Incident Management: Manage and prioritize high-severity incidents, ensuring prompt resolution and minimizing system downtime. Collaborate with cross-functional teams to investigate, diagnose, and resolve issues. Salesforce & ServiceMax Expertise: Provide expert-level support for Salesforce and ServiceMax environments, ensuring both systems are optimized for business needs. Perform complex troubleshooting and work with development teams to address issues efficiently. Team Leadership & Mentorship: Lead and mentor a team of support engineers, providing guidance, training, and performance feedback. Foster a collaborative environment, ensuring team members are equipped to handle technical challenges. Release Management: Oversee the deployment of patches, updates, and enhancements to the Salesforce and ServiceMax environments. Ensure smooth implementation and minimize any impact on production operations. Process Improvement: Drive continuous improvement in support processes, identifying areas to enhance efficiency, automate workflows, and reduce response times. Implement best practices for monitoring, incident management, and resolution. Collaboration & Stakeholder Engagement: Work closely with business users, development teams, and other stakeholders to understand system requirements, identify recurring issues, and ensure that production support meets business expectations. Documentation & Reporting: Maintain detailed documentation for support processes, incident resolutions, system configurations, and common issues. Provide regular reports on system health, incident resolution metrics, and improvement initiatives. Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference. Now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.