Lead Desk & Dispatch Coordination Manager (Factory-Based)

Role Overview

The Factory Lead Desk & Dispatch Coordination Manager ensures smooth coordination between production, logistics, and sales teams. The role focuses on quotation execution, stock alignment, dispatch scheduling, and after-sales coordination ensuring that every customer promise made by the sales team is delivered efficiently.

Key Responsibilities

1. Order & Quotation Execution

• Coordinate with the founders’ lead desk to verify and release quotations.

• Track confirmed orders, ensuring timely updates on dispatch readiness.

• Align production schedules with sales pipeline forecasts.

• Maintain daily MIS of orders, dispatch status, and pending deliveries.

2. Dispatch & Logistics Coordination

• Liaise with the factory, warehouse, and logistics partners to ensure smooth dispatch of drones, accessories, and franchise kits.

• Create and manage delivery timelines for each confirmed order.

• Coordinate packaging, QC, and documentation (invoice, warranty card, training schedule).

• Provide real-time status updates to sales and management teams.

3. Inter-Departmental Communication

• Act as the central liaison between the factory and the founders’ office for order status, delays, or customer escalations.

• Track stock of drones, batteries, and spares to inform procurement and production teams.

• Support after-sales and service teams by sharing order history and issue logs.

4. Reporting & Systems

• Maintain factory-level dashboards: order pipeline, production vs. dispatch, delivery TAT, and pending issues.

• Send daily summary reports to founders’ office and head of operations.

• Help design and refine internal order management systems.

Ideal Profile

• 3–6 years in factory operations, dispatch coordination, or sales operations support.

• Experience in manufacturing, agri-machinery, or hardware production setups preferred.

• Detail-oriented, process-driven, and highly organized.

• Proficient in Excel, ERP tools, and CRM coordination.