Lead Data Ops

Job Description

We are seeking a proactive and results-driven Lead – Data Ops to drive operational efficency, support cross-functional alignment, and ensure transparent communication of key metrics across the organization. The ideal candidate will be responsible for adopting new product features, ensuring support needs are translated into actionable product improvements, and developing performance indicators to track the health and efficency of operations. Proficiency in SQL, Power BI & Excel-based reporting is essential. Requirements Collaborate with the Product team to adopt newly released efficiencies aimed at improving unit economics and process optimization. Liaise with the Platform team to document and share support requirements. Ensure they are incorporated in Product Requirement Documents (PRDs) and prioritized based on business impact. Own the end-to-end communication and reporting of OKRs and other key operational metrics to leadership, ensuring transparency and accountability. Track progress and follow up with Data Ops Managers to ensure timely updates, alignment, and delivery of key objectives. Drive a culture of ownership and collaboration across teams to ensure commitments are delivered with quality and within timelines. Define and develop KPIs to measure the efficiency and effectiveness of operational programs, and use data insights to inform improvements. Identify opportunities for improving operational processes and implement incremental changes to enhance performance tracking and team efficiency Utilize SQL for querying and analyzing operational datasets; proficiency with Power BI for creating dashboards and visual reports. Required Skills Good SQL , Power BI & Excel knowledge An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done. Excellent written and verbal communication skills. Demonstrated ability to work with cross-functional teams in a fast-paced, dynamic environment. Strong organizational, and stakeholder management skills. Ability to translate business requirements into actionable operational plans Benefits Industry-Focused Certifications: Meet leading healthcare experts, discuss innovative strategies, and become a subject matter expert with our comprehensive set of certifications. Rewards and Recognition: Feeling like you’re outperforming on your projects? Get recognition for your dedicated efforts and demonstrated work ethic. Health Insurance and Mental Well-being: We offer health benefits and insurance to you and your family for hospital-related expenses pertaining to any illness, disease, or injury. We also have Employee Assistance Programs (EAPs) to give you 24X7 access to certified therapists and psychologists. Sabbatical Leave Policy: Do you want to focus on skill development, pursue an academic career, or just reset? We’ve got you covered. Open Floor Plan: Cubicles are a thing of the past and to modernize our office space, we have open floor sittings at every office location. Share ideas with your peers and bond better in an open floor office where there are no barriers and you are inspired to be creative. Paternity and Maternity Leave: Enjoy the industry’s best parental leave policy to welcome your bundle of joy and enjoy quality time with them. Paid Time Off: Maintain a healthy work–life balance and take time off from work to focus on your well-being and big life moments.