467 Labour Management Jobs - Page 11

Oversee the day-to-day operations of the RMC batching plant. Plan and manage concrete production according to client requirements and timelines. Monitor and ensure quality compliance with IS standards and customer specifications. Handle raw material inventorycement, aggregates, admixtures—and ensure timely procurement. Coordinate with site engineers, contractors, and transport teams for timely dispatch and delivery. Ensure proper plant maintenance, servicing, and calibration of batching equipment. Maintain accurate records of production, dispatches, and inventory. Enforce safety, health, and environmental protocols within the plant. Address and resolve customer complaints related to concrete quality or delivery. Requirements Minimum 5 years of experience in RMC plant operations. Strong knowledge of concrete technology and batching systems. Good communication and coordination skills. Ability to work under pressure and meet deadlines. Familiarity with quality standards and safety regulations in RMC production.Role & responsibilities Preferred candidate profile

We are looking for an experienced and proactive HR Industrial Relations & Administration Manager to lead and manage our HR, IR, and administrative operations. The ideal candidate will ensure a compliant, productive, and harmonious workplace environment while supporting the companys growth in cold chain operations. Key Responsibilities: Maintain strong industrial relations with employees, unions, and government authorities. Ensure compliance with labor laws and implement necessary HR policies and procedures. Design and execute effective hiring strategies to attract skilled talent, especially for cold chain operations. Conduct onboarding programs for new hires, introducing them to company policies and expectations. Organize and lead training sessions to keep workers updated on hygiene, safety, and operational standards. Collaborate with various departments to maintain an efficient and employee-friendly workplace. Desired Candidate Profile: 3 - 6 years of experience in Human Resources, Industrial Relations, or Administration. Strong knowledge of labour laws , cold chain operations , and hygiene protocols. Excellent communication, negotiation, and conflict-resolution skills. Educational Qualification: MBA/PGDM in HR or Industrial Relations or a PG Diploma in a relevant specialization. Experience in the food processing or manufacturing industry will be an advantage.

Liaison & coordination with relevant authorities as and when required. Verification of revenue records related to labor hutments. Drafting letters, reports and emails as required. Coordination for guest houses, labour camps and PGs as required. Coordination for various safety drills & procedures. Coordination for passes, identity cards and other documents. Maintenance related work monitoring. Visit work sites to ensure compliance. Management of lease agreements and labor license and submit half yearly & annual returns. Ensuring proper maintenance of legal documents and records. Drafting letters, representations and replies requiring legal advice and assistance. Preparing various reports as required. Conducting prelim inspections / investigation as required. Registration & coordination for BOCW, ISMW licenses and contract labor license . Amendment of License and closing of License prepared when It's needed. Collect Registration certificate from principle employer (Form 2) before applying labour licenses. Getting Car Policy (Contractors all risk Insurance policy), Work man Compensation Coordinate and filling of Employees GTI & GHI forms. Liaising with Government departments llke labor officer, PF enforcement department, Joint director BOCW, Pollution department, Sale Tax, ETC. Maintaining and keeping the legal document at site level such as - EPF Certificate,ESIC ,BOCW llcense,Contract and ISM labour License,Car policy,WC policy & Return filing copy. If any legal or Political issues at site, taking care of the site with the help of local police. Maintaining and keeping Company vehicles Insurance copy, R.C., Pollution, Fitness certificate. Allotment of diesel for Hired vehicle by ensuring Log book and monitoring vehicle in and out K.M. measures. Taking care of Staff Welfare and labor Welfare as per company norms. In case of any fatal incidents, to support the management and the family member. Security deployment as per site requirement as well as getting proper documentation from security agencies including compliances. Monitoring the labour camp and to ensure that proper hygienic maintenance is going on or not. Submission of bills etc on time. Control over administration in conjunction with the Project Heads and regular reporting to HR Dept. Interested candidates can share resume on pratibha.maurya@blkashyap.com

Hello Candidate, Greetings from Hungry Bird IT Consulting Services Pvt. Ltd.! We're hiring a Site Supervisor for our client. Job Title: Site Supervisor Location: Kondapur, Hyderabad Key Responsibilities: Site Supervision Execution Supervise daily interior work activities on site and ensure alignment with project plans. Monitor and manage subcontractors, vendors, and laborers to ensure timely execution. Ensure proper use of materials, minimizing wastage and verifying adherence to design specifications. Coordinate with design and project management teams to resolve technical or execution issues. Ensure work progress as per scheduled timelines and report deviations. Quality Control • Conduct routine quality checks to ensure finishes and installations meet the required standards. Ensure compliance with approved shop drawings and design details. Address workmanship issues promptly and ensure rework is minimized. Maintain a snag-free handover of finished works. Safety Compliance Ensure all activities comply with local safety codes and project-specific safety regulations. Report any safety hazards or incidents immediately to the concerned authority. Coordination & Communication Coordinate with MEP, civil, and structural teams to avoid conflicts and ensure smooth workflow. Communicate daily progress reports, manpower status, and site issues to the Project Manager. Attend regular site meetings and relay site conditions and requirements. Documentation & Reporting Maintain daily site diary/logbook documenting work progress, issues, manpower, and material usage. Verify and sign off on subcontractor bills, material receipts, and work completion reports. Assist in preparing progress reports, photographs, and inspection documentation. Resource Management Ensure optimal utilization of labor and materials at the site. Monitor material delivery and storage conditions to prevent damage or loss. Raise requests for required tools, equipment, and materials in a timely manner. (Interested candidates can share their CV to Shreya@hungrybird.in or call on 9701432176) Please furnish the below-mentioned details that would help us expedite the process. PLEASE MENTION THE RELEVANT POSITION IN THE SUBJECT LINE OF THE EMAIL. Example: KRISHNA, HR MANAGER, 7 YEARS, 20 DAYS NOTICE Name: Position applying for: Total experience: Notice period: Current Salary: Expected Salary: Thanks and Regards Shreya +91 9701432176

Responsibilities: * Manage labor force, oversee interior works. * Collaborate with stakeholders on project scope & deliverables. * Prepare BOQs, schedules, manage resources. * Ensure timely completion within budget constraints.

1. Production Planning & Execution Oversee daily production schedules and ensure timely completion of work orders. Allocate manpower and resources to meet production targets. Monitor process workflows and adjust schedules when needed to ensure efficiency. 2. Team Supervision & Coordination Supervise a team of machine operators, technicians, and helpers. Assign duties, monitor performance, and ensure discipline and safety. Conduct daily briefings and ensure proper shift handovers. 3. Safety & Compliance Enforce safety rules and ensure the team follows standard operating procedures (SOPs). Conduct regular safety checks and ensure use of personal protective equipment (PPE). Report and investigate workplace accidents or near misses. 4. Inventory & Material Management Ensure raw materials, consumables, and tools are available as per requirement. Coordinate with store and procurement departments for material planning. Minimize material wastage and ensure optimal utilization. 5. Reporting & Documentation Maintain accurate production records, downtime logs, and shift reports. Submit daily, weekly, and monthly production reports to management. Participate in audits and provide necessary documentation. 6. Maintenance Coordination Report equipment faults or breakdowns and coordinate with the maintenance team. Ensure routine maintenance and machine upkeep is followed. Minimize production downtime due to technical issues. 7. Continuous Improvement Identify areas for process improvement and suggest or implement solutions. Participate in Lean Manufacturing, Kaizen, or 5S initiatives. Promote cost-saving ideas and operational efficiency.

Responsibilities: - Coordinate site execution of aluminium doors and windows installations. - Read and interpret shop drawings - Monitor material, manpower allocation, and daily progress - Provide regular updates and reports to project managers

Job Title: Labour Resource Head Department: Operations Job Location: Mumbai, India Work Experience: 17+ years of relevant experience in labor management or a similar role in the construction industry for the zone. Must have worked and had experience in handling a portfolio of projects for a similar role. Key Skills/Competencies: Key Responsibilities Custodian of Labor Value Proposition: Serve as the custodian of all labor-related relationships and connections within the zone. Foster a positive work environment in labor colonies by formulating/implementing various labor-specific activities. Ensure that the relevant benefits to attract/ retain labor at sites are brought forward and suggested for implementation. Monitoring/Governance of Labor-Specific Initiatives: Ensure effective monitoring and implementation of a) various labor-specific incentives (including Labor NPS) and b) policy norms defined in the GPL Labor Colony policy. Analyzing and Reporting/Recommendations: Analyze, report, and recommend (from an objective perspective) key actions to be taken to ensure the effectiveness of implemented initiatives and for necessary course corrections. Labor Mobilization (for ad-hoc requirement): Support in ad-hoc mobilization of labor through strategic relationships with sub-contractors and other relevant labor groups. Provide inputs in terms of contacts to OP leadership (Zonal, Regional, and Project) to improve labor mobilization.

Job Title: Labour Resource Head Department: Operations Job Location: Mumbai, India Work Experience: 17+ years of relevant experience in labor management or a similar role in the construction industry for the zone. Must have worked and had experience in handling a portfolio of projects for a similar role. Key Skills/Competencies: Key Responsibilities Custodian of Labor Value Proposition: Serve as the custodian of all labor-related relationships and connections within the zone. Foster a positive work environment in labor colonies by formulating/implementing various labor-specific activities. Ensure that the relevant benefits to attract/ retain labor at sites are brought forward and suggested for implementation. Monitoring/Governance of Labor-Specific Initiatives: Ensure effective monitoring and implementation of a) various labor-specific incentives (including Labor NPS) and b) policy norms defined in the GPL Labor Colony policy. Analyzing and Reporting/Recommendations: Analyze, report, and recommend (from an objective perspective) key actions to be taken to ensure the effectiveness of implemented initiatives and for necessary course corrections. Labor Mobilization (for ad-hoc requirement): Support in ad-hoc mobilization of labor through strategic relationships with sub-contractors and other relevant labor groups. Provide inputs in terms of contacts to OP leadership (Zonal, Regional, and Project) to improve labor mobilization.

Oversee the overall administrative activities at the mining/quarry site. Prepare and submit MIS reports related to site operations, manpower, materials, and vehicle movement. security manpower management Required Candidate profile Coordinate with government offices, Panchayats, and local bodies for licenses, permissions, clearances, and statutory compliances.Manage vehicle documentation – insurance, permits, licenses, renewals,

Job Overview We are seeking an experienced Plant Head to lead our AAC block manufacturing unit. This role is pivotal in ensuring efficient production, maintaining quality standards, and managing the plant's overall operations. The ideal candidate will have a strong background in manufacturing and a passion for driving operational excellence. Role & responsibilities Operational Oversight: Manage day-to-day operations of the manufacturing plant to ensure optimal production flow. Team Leadership: Recruit, train, and supervise plant personnel, fostering a collaborative and high-performance environment. Quality Control: Establish and maintain quality assurance protocols to ensure compliance with industry standards and customer specifications. Process Improvement: Analyze and enhance production processes for efficiency and cost-effectiveness, implementing best practices. Safety Management: Enforce safety regulations and promote a culture of safety within the plant. Budgeting and Cost Control: Develop and manage the plant budget, monitoring expenses and ensuring financial targets are met. Cross-Department Collaboration: Work closely with procurement, logistics, and sales teams to align production schedules with demand. Job Requirements Education: Bachelors degree in Engineering, Manufacturing, or a related field; Master’s degree preferred. Experience: Minimum 10 to 15 years of experience in AAC Blocks plant management, with a focus on AAC block or similar manufacturing processes. Skills: Strong leadership, communication, and organizational skills. Technical Knowledge: In-depth understanding of manufacturing processes, quality control, and safety standards. Problem-Solving: Proven ability to analyze data and make informed decisions to improve operations. Computer Proficiency: Familiarity with manufacturing software and data analysis tools.

RESPONSIBILITIES: Material Managements in site. Time to time coordination with clients (Railway Officials). Problems in sites has to be solved. Has to search and arrange a capable labor contractor. (it is an important skill) Projects has to be completed within time.

Supervise day-to-day site activities Coordinate with contractors, workers, and vendors Ensure work is progressing as per the project schedule Quality checking of materials and workmanship Report daily progress to the Manager Required Candidate profile Degree/Diploma in Civil Engineering 1–3 years of experience in residential/commercial projects Proficiency in AutoCAD or basic Computer Skills Strong leadership and communication skills.

Oversee the administrative activities at mining/quarry site. Prepare MIS reports related to site operations, manpower, materials, vehicle movement. Coordinate with government offices, Panchayats, local bodies for licenses, permissions, clearances Required Candidate profile Manage vehicle insurance, permits, licenses, renewals Handle site-level documentation attendance, leave records, vendor bill Liaison with transporters, vendors, contractors for smooth site functioning

Dear Engineers , Greetings for the day from Xindo Window PvtLtd !!! We have immediate requirements for Site Engineer position at our Chennai operation, find the below detailed job description and interested candidates can directly walk-In to the venue or reach us at 88380 34903 / 98844 35138 to schedule an interview with us. Desired Candidate Profile: An ideal candidate must have 1 - 5 years of experience in site Candidates in and around Chennai are highly preferable Be good at measurements Immediate joiners preferable Candidates from Doors / Modular / Relevant industry experience are highly preferable. Job Description: Responsible for final production measurement of doors and windows Share the site measurement with the production team Coordinate with the dispatch team Organize and supervise the installation contractors Ensure timely payment of contactors Maintain the daily activity report Warm Regards, KathirvelVenu - HR www.xindowindow.com 88380 34903 / 98844 35138

Responsibilities: * Knowledge of Civil software, Site services Designing * Oversee civil engineering tasks at Office & site

Responsibilities: Manage labor force: Gate Pass preparation, accomodation arrangements, daily attendance, time sheet Ensure safety protocols: emergency response planning & execution Oversee campsite operations: setup, maintenance, cleanup House rent allowance Annual bonus

Infrastructure projects. The ideal candidate will have 10-12 years of experience in handling end-to-end tendering processes for government bodies such as PWD, CPWD, PHED, NHAI, Key Responsibilities: Identify relevant government tenders through various online portals and publications. Handle the entire tender process including documentation, registration, pre-bid meetings, and submission. Study and analyze tender documents (NIT, BOQ, drawings, scope of work, eligibility criteria, etc.). Coordinate with internal departments for timely collection of required documents, technical details, and cost estimation. Prepare technical & commercial bid documents in line with client requirements. Ensure timely submission of tenders and maintain records of all bids submitted. Follow up on tender status and respond to client queries/clarifications. Track and manage tender results and project awards. Provide accurate MIS reports and maintain tender tracking sheets. Maintain compliance with all legal, financial, and documentation requirements of the tendering process. B.E./B.Tech in Civil/Mechanical or equivalent technical qualification. Minimum 1012 years of experience in tendering for government projects. Deep knowledge of government procurement procedures and e-tendering portals. Prior experience in handling tenders for PWD, CPWD, PHED, NHAI, Railways, Mining, or similar departments Technical & Communication Skills: Strong proficiency in MS Word, Advanced Excel, PowerPoint, and billing software. Good understanding of billing and estimation tools/software. Excellent command over spoken and written English. Ability to draft formal emails, tender queries, and official correspondences professionally. Strong analytical, coordination, and documentation skills. For Further Information Call HR (Suchi)- 7869830628

Responsibilities: * Manage site labor & resources * Oversee site execution & operations * Ensure compliance with safety standards * Coordinate site activities & inspections * Plan & monitor projects on site

Key purpose of the role: A Plantation Supervisor understands Agronomy, has overseen farm management operations before. Will be good to have knowledge of Napier planting. Farm management and planning: overseeing the land preparation, purchase of Agri inputs, having an agreement of Seed purchase and planning the seed quantity basis the planting plan, daily scouting of the area to identify and resolve issues in the plantation are his core jobs. He needs to ensure we have a visibility on the production plan and manage the farm so that we attain the objective. We are hiring for: Karjat, Baroda, Dhenkanal, Nagpur locations Role & responsibilities Operations Management: Land Validation : Preparing Land specific Package of Practices for Energy Crop Farming Planning and Organizing: Develop and implement planting, cultivation, and harvesting plans. Resource Management: Oversee the efficient use of resources, including land, labor, machinery, and finances. Quality Control: Ensure high-quality crops and products through adherence to standards and best practices. Yield Optimization: Implement strategies to improve crop yields and overall productivity. Labor Management: Develop and maintain an efficient workforce, including recruitment, training, and supervision. Sustainability and Compliance: Sustainable Practices: Implement and maintain sustainable agricultural practices, including environmental stewardship and social responsibility. Compliance: Ensure compliance with relevant regulations and industry standards. Communication and Leadership: Team Leadership: Train, Motivate and lead a team of employees, fostering a positive and productive work environment. Stakeholder Communication: Communicate effectively with stakeholders, including management, suppliers, and customers. Specific Tasks: Digital integration : Monitoring , reporting of all plantation sites Land Preparation: Oversee land clearing, preparation, and maintenance. Planting and Cultivation: Supervise planting, fertilization, pest control, gap filling and other cultivation activities. Harvesting and Post-Harvest Handling: Manage harvesting operations and ensure proper post-harvest handling and storage. Equipment Maintenance: Oversee the maintenance and repair of farm equipment and machinery. Record Keeping: Maintain accurate records of all plantation activities.

Role & responsibilities Operations Management: Land Validation : Preparing Land specific Package of Practices for Energy Crop Farming Planning and Organizing: Develop and implement planting, cultivation, and harvesting plans. Resource Management: Oversee the efficient use of resources, including land, labor, machinery, and finances.l Quality Control: Ensure high-quality crops and products through adherence to standards and best practices. Yield Optimization: Implement strategies to improve crop yields and overall productivity. Labor Management: Develop and maintain an efficient workforce, including recruitment, training, and supervision. Financial Management: Budgeting and Cost Control: Manage the plantation's budget, ensuring cost-effectiveness and profitability. Profitability: Focus on maximizing profitability through efficient operations and effective resource management. Sustainability and Compliance: Sustainable Practices: Implement and maintain sustainable agricultural practices, including environmental stewardship and social responsibility. Compliance: Ensure compliance with relevant regulations and industry standards. Communication and Leadership: Team Leadership: Train, Motivate and lead a team of employees, fostering a positive and productive work environment. Stakeholder Communication: Communicate effectively with stakeholders, including management, suppliers, and customers. Specific Tasks: Digital integration : Monitoring , reporting of all plantation sites Land Preparation: Oversee land clearing, preparation, and maintenance. Planting and Cultivation: Supervise planting, fertilization, pest control, gap filling and other cultivation activities. Harvesting and Post-Harvest Handling: Manage harvesting operations and ensure proper post-harvest handling and storage. Equipment Maintenance: Oversee the maintenance and repair of farm equipment and machinery. Record Keeping: Maintain accurate records of all plantation activities.

Job Title: Senior Civil Engineer Company: SR Group Location: Pune, India Job Type: Full-time Experience Level: 10-15 years About Us: SR Group is a leading construction company with two decades of experience in delivering high-quality projects across Pune. We pride ourselves on our commitment to excellence and innovation in the construction industry. We are seeking a Civil Engineer to ensure the highest standards in our construction projects. Key Responsibilities: Site Management: Supervise and manage all activities at construction sites, ensuring compliance with engineering specifications, safety standards, and regulatory requirements. Project Planning: Assist in the development of project plans, including timelines, budgets, and resource allocation. Collaborate with project managers and other stakeholders to ensure project objectives are met. Construction Supervision: Monitor construction progress, quality of workmanship, and adherence to design specifications. Address any issues or delays promptly to keep the project on schedule. Quality Control: Implement quality control measures to ensure that construction materials and workmanship meet industry standards and project requirements. Safety Compliance: Enforce safety protocols and procedures to maintain a safe working environment for all personnel on-site. Conduct regular safety inspections and address any safety concerns or violations. Documentation: Maintain accurate records of project activities, including daily progress reports, material quantities, and site photographs. Prepare and submit reports to project managers and clients as required. Coordination: Coordinate with architects, engineers, contractors, and subcontractors to resolve design issues, conflicts, and changes during construction. Cost Management: Monitor project expenses and implement cost-saving measures where possible. Review contractor invoices and verify quantities and prices against project contracts. Client Communication: Communicate regularly with clients to provide updates on project progress, address concerns, and ensure client satisfaction. Qualifications: Bachelor's degree in Civil Engineering or Construction Management. 10-15 years of extensive experience in Residential & Commercial Construction. Profound knowledge of site management, construction processes, materials, industry standards, and regulatory requirements. Exceptional attention to detail and superior analytical skills. Proficiency in AutoCAD, Microsoft Office Suite & familiarity with Project Management Software. Excellent communication & interpersonal skills. Ability to work effectively in a fast-paced environment & manage multiple tasks simultaneously. Why Join Us: Highly competitive salary and benefits package. Opportunity to lead and influence high-impact projects. Collaborative and innovative work environment. Opportunities for professional development and career advancement. How to Apply: Interested candidates are invited to submit their resume and cover letter detailing their extensive experience and qualifications to info@sreddygroup.com. Please include "Civil Engineer Application Your Name" in the subject line. SR Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.

Job Summary: The Supervisor (for Boom Lift and scissor Lift Operators) is responsible for overseeing operators deployed at various customer sites. This includes coordinating daily attendance, ensuring proper usage of boom lifts and scissor lifts, addressing site-level operational issues, and maintaining effective communication between the operators, customers, and the operations team. Key Responsibilities: Supervise and operators posted at various customer project sites. Coordinate daily with operators for attendance, shift timings, and machine usage updates. Ensure operators are following all safety protocols Act as the point of contact between customer site in-charge and the company for all operator-related matters. Conduct surprise visits to sites to check operator presence, behaviour, and machine condition. Provide support in resolving minor technical issues faced by operators at site and coordinate with the service team for major breakdowns. Maintain details of operator deployment, shift rosters, attendance, leaves in companys software Report any misuse, customer complaints, or operator absenteeism to the operations manager immediately. Ensure that operators carry out basic daily checks (battery level, fuel, visual inspection) before operating the machine. Coordinate for operator substitution in case of emergency leave or site change requirements. Qualifications: Minimum qualification: Bachelor's degree or Diploma with experience in supervising workers or equipment operators in sites 3+ years of experience supervising equipment operators in the rental or construction industry. Ability to travel across different project sites daily or as needed. Strong communication and coordination skills (Kannada, English, and Hindi). Computer knowledge for basic record-keeping. Ready to work in Field-based role with travel as needed to multiple sites.

JOB DESCRIPTION : As a Project Executive , you will be responsible for the start to end project execution as per drawings with quality & within time. You will visit project sites daily and share DPR with all stakeholders. You will create weekly schedule and align vendors for resource allocation. Quality monitoring as per standards and specifications. Identify issues and de-bottleneck for smooth project execution. Coordinate and manage stakeholders. 100% adherence to internal Livspace processes. Keeping record for all site work. Project completion within time and top quality standards. Customer Overall CSAT Score. EXPERTISE AND QUALIFICATIONS : Degree / Diploma in Civil Engineering, Architecture, Interior Designing. Experience in interior project execution is a plus. People with Site Execution experience in Premium projects, Hotel projects, Luxury studios are preferred Eye for quality is a must. Should be able to read and plan work from the schedule. Must have own 2 wheeler and a valid license for site travel.

As a Software Deveoper you' participate in many aspects of the software deveopment ifecyce, such as design, code impementation, testing, and support. You wi create software that enabes your cients' hybrid-coud and AI journeys. Your primary responsibiities incudeComprehensive Feature Deveopment and Issue ResoutionWorking on the end to end feature deveopment and soving chaenges faced in the impementation. Stakehoder Coaboration and Issue ResoutionCoaborate with key stakehoders, interna and externa, to understand the probems, issues with the product and features and sove the issues as per SLAs defined. Continuous Learning and Technoogy IntegrationBeing eager to earn new technoogies and impementing the same in feature deveopment. Required education Bacheor's Degree Preferred education Master's Degree Required technica and professiona expertise SAP consutant with minimum 12 years of industry experience with SAP Extended Warehouse Management (SAP EWM) of minimum 5 years."" Shoud have 2 Impementation Project experience in SAP EWM (preferaby SAP S/4HANA EWM ese SAP EWM version EWM 9.3 and above). Shoud have experience in SAP EWM process design and hands-on experience in configuration of SAP EWM in the foowing scenarios 1. Transaction data integration between S4HANA / ECC and EWM 2. Hands-on experience on configuring various EWM functions ike Warehouse Structure, Deivery Processing, Goods Receipt, Goods Issue, Putaway, Warehouse Tasks and Order creation, Handing Units, Vaue Added Services, Yard Management, Cross Docking, Labour Management Experience in supporting Soution’s end to end for proposas and project deivery Preferred technica and professiona experience Shoud have good understanding of different depoyment options and reevant architecture considerations for SAP EWM appication Experience or understanding of other reated SAP appications ike Yard Logistics, Logistics Business Network is added advantage Strong written and communication skis with customer-facing roe experience