Label Template & Integration Specialist

About Company :

Its industry-specific solutions are designed to address complex business challenges by combining domain expertise with deep technical capabilities. With a global workforce of over 80,000 professionals and a presence in more than 50 countries.

Job Title: Label Template & Integration Specialist

Location: Pan India

Experience: 5+ Years

Employment Type : Contract-to-Hire

Work Mode: Work From Office

Notice Period : Immediate to 15 days

Key Responsibilities:

· Troubleshooting and Issue Resolution: Identifying, diagnosing, and resolving technical issues related to labeling software, hardware, and processes.

· System Administration: Managing and maintaining labeling systems, including configuration, updates, and performance monitoring.

· Customer Support: Providing technical guidance and support to users, addressing their queries and helping them utilize the labeling technology effectively.

· Documentation and Knowledge Base: Creating and maintaining documentation, user guides, and knowledge base articles to support users and streamline support processes.

· Collaboration: Working with internal teams (e.g., engineering, quality assurance, production) and external vendors to resolve complex issues and improve labeling processes.

· Label Design and Quality Control: Ensuring labels meet specifications, regulatory requirements, and quality standards.

· Compliance: Ensuring labeling practices adhere to industry standards and regulations.

Skills and Qualifications:

· Technical Proficiency: Strong understanding of labeling software (e.g., NiceLabel, BarTender, codesoft, sentinal), hardware (e.g., printers, scanners), and related technologies.

· Problem-Solving: Ability to analyze technical issues, identify root causes, and implement effective solutions.

· Communication Skills: Excellent written and verbal communication skills to interact with users, document issues, and collaborate with teams.

· Customer Focus: Ability to provide excellent customer service and support, ensuring user satisfaction.

· Knowledge of Labeling Processes: Understanding of label design, printing, and quality control procedures.

· Regulatory Knowledge: Familiarity with relevant industry standards and regulations (e.g., cGMP, GDP).

· Teamwork and Collaboration: Ability to work effectively with cross-functional teams and external vendors.

Examples of Specific Tasks:

· Configuring label templates in NiceLabel software.

· Troubleshooting printer errors and connectivity issues.

· Assisting users with barcode scanning problems.

· Developing training materials for new labelling technologies.

· Collaborating with the quality assurance team to ensure label accuracy.

· Working with regulatory affairs to ensure compliance with labelling requirements.

In essence, a Labelling Technology Support Engineer plays a crucial role in ensuring the smooth operation and effectiveness of labelling systems within an organization.

Additional Requirements:

Willingness to work in night shifts on rotation basis.