L2 Support Engineer

Location: Hyderabad

Rotational Shift Start timings: 8:15 AM , 11:30 AM , 2:00 PM IST

Days: 5 days (Monday to Sunday as per Roster allocation)

Job Description:

L2 Production support engineer is a technical expert responsible for ensuring high availability of a suite of applications in the production environment. You will participate/lead technical discussions and prioritize work streams during the service restoration process. You will assist in root cause analysis, assess potential solutions and work with application and Infrastructure technology subject matter experts to introduce permanent fixes in the production environment. You will review and interrogate changes being introduced into the production environment to assess potential risk to the applications. This position suits a person who is a self-starter, thinks outside the box and enjoys coming up with innovative solutions to solve business and technology issues.

L2 Production support engineer will be a key member of the of AMW Technologies applications team, a dedicated team of highly skilled technical resources supporting the Advice Wealth Management business on a 24x7 basis. The position provides an unparalleled opportunity to become a valuable member of our global technology team supporting a very dynamic and rapidly growing global Asset management business. You will be part of an inclusive, collaborative culture that rewards individuals for their contributions. You will work with a group of talented people who share a passion for high quality work that is in the best interest of our clients.

Responsibilities:

Troubleshooting & Incident Management –

• Manage and Lead service restoration/recovery of applications.

• Ability to drive production incident bridge calls for P1 and high priority P2 incidents.

• The ability to assist team with troubleshooting efforts: log file analysis and research for Distributed technologies (JAVA, Oracle, Unix, Informatica, Container frameworks and orchestration frameworks) and Cloud Technologies (AWS, Azure)
  

• Perform moderately difficult and independent assignments in troubleshooting, problem diagnosis and problem resolution in one or more technologies within the technical area of expertise.

• Assess & recommend solutions for permanent fixes to improve application stability and resiliency.

• Review production related changes upon risk assessments.

• Should be open to learn new technologies/tools.

• Very Good Working knowledge on the ITSM processes.
  

Required Qualifications:

Bachelor’s degree in Computer Science or similar field; or equivalent work experience.

Experience with two or more technologies listed below:

• Core-JAVA

• Linux/Unix

• Oracle/SQL Server

• Service Now

• Informatica Power Center

• AWS Fundamentals

• UNIX Scripting

• ITIL Understanding

• Docker

• Kubernetes

• Workload Scheduling tools
  

Preferred Qualifications:

• Hands on experience in Cloud administration and Devops tools is a plus

• Hands on experience in supporting applications hosted on AWS and AWS Managed Services.

• Knowledge of Tivoli Work scheduler (TWS), Mainframe System, RDBMS, SumoLogic, Dynatrace concepts is a plus.

• Knowledge of Infrastructure (to include Middleware) components (e.g. Storage, Message queue (MQ), WebSphere, Managed file transfer (MFT) etc.) is a plus.

• ITIL framework certification is a plus.

• Experience with development or support of applications within the Financial Services industry (preferably in Investments/Asset Management).