L2 Support Engineer – Network, Server & Cloud Operations

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Job Summary

L2 Support Engineer

Key Responsibilities

• Provide L2 support for network, server, and cloud infrastructure issues.
• Perform installation, configuration, and troubleshooting of web servers (Apache, NGINX, IIS) and application servers (Tomcat, WebLogic, JBoss).
• Monitor and manage system and application performance across multiple environments.
• Handle incidents, service requests, and changes using ITSM tools (ServiceNow, BMC Remedy).
• Collaborate with cross-functional teams for issue resolution and escalations.
• Execute server patching, maintenance, and upgrade tasks.
• Develop and maintain automation scripts using Python, Bash, or PowerShell.
• Generate system performance and health reports and assist with root cause analysis.
• Ensure compliance with IT policies, standards, and security guidelines.
  

Required Skills & Qualifications

• 5–12 years of experience in L2 IT Support, Infrastructure Management, or Technical Operations.
• Strong expertise in web servers (Apache, NGINX, IIS) and app servers (Tomcat, WebLogic, JBoss).
• Solid understanding of networking fundamentals, TCP/IP, DNS, load balancers, and firewalls.
• Hands-on experience with cloud platforms (AWS, Azure, or GCP) – basic provisioning, monitoring, and troubleshooting.
• Experience with scripting languages (Python, Bash, PowerShell) for automation and troubleshooting.
• Proficiency in ITSM tools like ServiceNow, BMC Remedy, or equivalent.
• Excellent problem-solving and communication skills.
• Willingness to work in shifts or on-call rotation if required.
  

Preferred Qualifications

• Relevant certifications: AWS/Azure Fundamentals, RHCE, ITIL v4, or similar.
• Familiarity with monitoring tools like Nagios, Zabbix, or Prometheus/Grafana.
• Basic knowledge of container technologies (Docker, Kubernetes) is a plus.