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Kiya.ai
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L2 Production Support Engineer

L2 Production Support Engineer

Kiya.ai

5 - 8 years

5 - 13 Lacs

Bangalore Rural Bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

Unix ITIL L2 support Dynatrace Oracle Unix Shell Scripting AutoSys Monitoring Tools production support Job Scheduling application support Ticketing Tools Control-M

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

Looking for an L2 Support Engineer Role

Mandatory Skills:

L2 Production Support

Unix

Oracle

Banking Domain Experience is must.

Preferred candidate profile

Production Support for payments applications
Need to handle P1/P2 incident with proper update to management.
Handle user emails query and applications alerts.
Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies
Provide support in shifts, on call support for weekday/weekend support & special support for ISPL holidays (on need basis).
Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests.
Contribute towards ensuring DR readiness of all production applications
Contribute towards resolving Hardware, Software & Application related security vulnerabilities
Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans to ensure smooth functioning of existing systems.
Need to be available for any issues affecting production.

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