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Techrish Solutions
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L2 Production Support Engineer

L2 Production Support Engineer

Techrish Solutions

6 - 8 years

0 Lacs

india

Posted:20 hours ago| Platform: GlassDoor logo

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Skills Required

support unix sql devops ai stability reliability development analyze documentation automation interface linux data jenkins git docker monitoring ml communication collaborative splunk aws gcp azure itil service management jira learning schedule

Work Mode

Remote

Job Type

Full Time

Job Description

We are seeking a skilled and proactive L2 Production Support Engineer with 6–8 years of experience to join our dynamic support team. The ideal candidate will have a strong foundation in Unix, SQL, and DevOps tools, with exposure to SRE practices and AI-Hub environments. You will be responsible for ensuring the stability, reliability, and performance of production systems, supporting critical applications, and collaborating closely with development and infrastructure teams.

Location: Remote
Employment Type: Full-Time / Depends on the client requirement
Client-Based Opportunity

Key Responsibilities:

Provide L2 support for production systems, ensuring high availability and timely issue
resolution.
Monitor system performance and proactively address issues before they impact
business operations.
Analyze and troubleshoot incidents using Unix shell, logs, and SQL queries.
Collaborate with development teams to deploy and validate application fixes and
enhancements.
Create and maintain runbooks, support documentation, and standard operating
procedures.
Participate in on-call rotation and incident response processes.
Support CI/CD pipelines and contribute to DevOps automation efforts.
Work closely with SRE teams to ensure system reliability and scalability.
Interface with AI-Hub platforms and tools, supporting related services and
integrations.

Required Skills &

6–8 years of experience in production support or related roles.
Strong knowledge of Unix/Linux environment and shell scripting.
Proficient in SQL for data investigation and issue resolution.
Experience with DevOps tools such as Jenkins, Git, Docker, etc.
Familiarity with SRE practices like monitoring, alerting, SLAs, and error budgets.
Exposure to AI-Hub platforms or AI/ML-related workflows is a strong plus.
Excellent problem-solving and communication skills.
Ability to work in a fast-paced and collaborative environment.

Preferred Qualifications:

Experience with monitoring tools (e.g., Prometheus, Grafana, Splunk, ELK).
Knowledge of cloud platforms (AWS, GCP, Azure) is a plus.
Familiarity with ITIL processes and service management tools like Jira, ServiceNow.

Benefits:

Competitive salary and performance-based incentives
Health insurance and wellness programs
Opportunities for learning and career advancement
Flexible work arrangements (if applicable)

Note:This opening is for a client requirement, and not a direct position within our organization.

Job Category: IT / Technical Support

Job Type: Full Time

Job Experience: 6–8 years

Job Types: IT / Technical Support

Schedule:

Experience: 6–8 years

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L2 Production Support Engineer