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L1 Support Engineer

Analytix Business Solutions (India) Pvt. Ltd.

5 years

0 Lacs

Ahmedabad Gujarat India

Posted:3 days ago| Platform:

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Skills Required

support technology power ai drive efficiency collaboration troubleshooting monitoring automation resolve onboarding offboarding azure management storage server network ip antivirus voip nextiva security vmware powershell automate backup networking tcp communication certifications

Work Mode

On-site

Job Type

Full Time

Job Description

About the Company

We are a forward-thinking technology company dedicated to delivering innovative solutions that empower businesses to thrive in the digital age. Our mission is to harness the power of cloud computing and AI to drive efficiency and productivity while fostering a culture of collaboration and continuous improvement.

About the Role

As an L1 Support Engineer, you will be the first point of contact for technical support, ensuring smooth IT system operations. You’ll handle troubleshooting, proactive monitoring, and collaborate with L2/L3 teams for escalations. Leverage AI-powered tools and automation to boost support efficiency and client satisfaction.

Key Responsibilities

Manage and resolve tickets via ConnectWise RMM and PSA; document issues and resolutions accurately.
Assist with onboarding/offboarding and support Microsoft 365 & Google Workspace environments.
Perform basic Azure tasks including VM management, storage monitoring, AVD support, and Entra ID access management.
Troubleshoot Windows Server/Desktop issues, network basics (IP, DNS), and connectivity problems.
Monitor infrastructure health and maintain systems including antivirus (SentinelOne, CrowdStrike), backups (Datto, MSP360), printers, email, VoIP (8x8, Nextiva), and web hosting (Kinsta).
Support email security (Proofpoint) and security awareness initiatives (KnowBe4).
Provide basic VMware environment support and escalate complex issues.
Use AI and automation tools (PowerShell, AI copilots, Power Automate) to enhance support workflows.

Required Skills & Qualifications

3–5 years of IT support experience.
Hands-on with ConnectWise RMM/PSA, EDR antivirus, backup solutions.
Proficient in Windows Server/Desktop, Microsoft 365, Azure support.
Basic networking knowledge (TCP/IP, DNS, DHCP).
Familiarity with AI-based support tools and automation.
Strong communication, problem-solving, and time-management skills.
Bachelor’s degree or equivalent; relevant certifications (CompTIA, Microsoft) preferred.

Why Join Analytix Business Solutions?

Great Place to Work Certified
AI Technology Driven Organization
Work with US Clients for global exposure

Equal Opportunity Statement

We are committed to creating a diverse and inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

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L1 Support Engineer