L1 Network Engineer

Job Summary

Key Responsibilities

• Network Monitoring & Alerting:
• Proactively monitor network devices (routers, switches, CCTV System) and links for performance, availability, and alerts using monitoring tools.
• Respond to and escalate critical alerts according to established procedures.
• Incident Management (L1 Support):
• Serve as the first point of contact for network-related issues reported by users or monitoring systems.
• Perform initial troubleshooting and diagnosis of network connectivity problems, slow network performance, Wi-Fi issues, etc.
• Resolve common network issues such as IP address conflicts, basic cable testing, port status verification, and device reboots.
• Document all incidents, troubleshooting steps, and resolutions in the ticketing system.
• Escalate unresolved issues to L2/L3 network engineers in a timely and comprehensive manner.
• Configuration & Maintenance:
• Assist with basic configuration changes on network devices under supervision (e.g., VLAN assignments, port enabling/disabling).
• Perform regular health checks of network equipment.
• Assist in maintaining up-to-date network documentation, including diagrams and IP address assignments.
• User Support:
• Provide support to end-users regarding network access and connectivity.
• Assist with network cable patching and labeling.
• CCTV System Support :
• provide support for CCTV systems, including camera connectivity checks, NVR/DVR status monitoring, and initial troubleshooting of video feed issues.
• Assist in managing storage for CCTV recordings.
• Collaboration:
• Work closely with other IT teams (e.g., Systems, Helpdesk) to resolve cross-functional issues.
• Participate in team meetings and contribute to knowledge sharing.
• Documentation:
• Maintain accurate and up-to-date records of network incidents, resolutions, and configurations.
• Contribute to the creation and improvement of network operation procedures.
  

Required Skills And Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Networking Knowledge: Strong foundational knowledge of networking concepts, protocols, and technologies, equivalent to Cisco Certified Network Associate (CCNA) level.
• Solid understanding of TCP/IP, DNS, DHCP.
• Familiarity with routing protocols (e.g., Static, OSPF, EIGRP basics).
• Knowledge of switching concepts (VLANs, STP, EtherChannel).
• basic Understanding of wireless networking (Wi-Fi standards, WAPs).
• Basic understanding of firewall concepts.
• Troubleshooting Skills:
• Ability to logically troubleshoot network connectivity issues.
• Familiarity with network troubleshooting tools (e.g., ping, traceroute, ipconfig, netstat).
• Communication: Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
• Problem-Solving: Strong analytical and problem-solving abilities.
• Attention to Detail: Meticulous attention to detail in monitoring and documentation.
• Team Player: Ability to work effectively as part of a team and independently when required.
• Availability: Willingness to work in shifts or provide on-call support as needed (if applicable).
• Certifications: Active CCNA certification is highly preferred. Other relevant certifications (e.g., CompTIA Network+) are a plus.