Hours: Monday to Friday 9am-5:30pm (UK time) Overall purpose of the job: Provide administrative support to the Major Projects team. Key responsibilities for this job: Supplier Management Supporting order placement especially at height periods to achieve run rates Ensure the target is achieved for order placement across Major Programmes, x30 per project, each week (to be reviewed depending on how many projects are fluid) Ordering accuracy and minimal error rate Responsibility for ensuring that products are delivered in a timely fashion against standard lead-times Identifying supplier issues, understanding and interpreting to the customer Identifying when a supplier escalation is required due to lack of progress or multiple failures and flagging to Team Manager for support when needed Always proactively review forward connectivity installation dates Ensure the failure pot remains minimal and client is aware of actions assigned them to progress Support with installation amendments with clients and ensure the restriction is adhered to to ensure a manageable volume of changes Sharepoint Management Ensure connectivity appointments are reviewed twice a week and Sharepoint updated demonstrating completion followed by handover on OSS Product/supplier reference accuracy is absolutely key for handover on OSS Ensure failed appointments are reappointed within 48 hours, Sharepoint is updated and the customer is aware of the revised appointment Ensure activity is assigned for failed appointments whereby they cannot be reappointed. The comments need to be short and detailed to ensure the customer understands the next steps Ensure Sharepoint format is clean throughout Ensure any future review dates are proactively reviewed for progress or completion against failed stores Adhoc Management Day to day support required from the Field Engineers, Remote Engineers or Client daily. This could be product query, supplier reference query, socket location query. Knowledge and experience required: Experience working within an administrative role. Ability to interpret large volumes of data and place orders with a high level of accuracy. Good IT skills along with an organised and methodical approach to work. Responsible and willing to take ownership of projects Self-motivated team player Effective communication skills and an excellent telephone manner A strong attention to detail and a task finisher Ability to work within tight timescales and SLA’ Show more Show less
Hours: Monday to Friday 9am-5:30pm (UK time) Overall purpose of the job: • Support the Commercial department in the analysis of renewals and large and strategic contracts. Key responsibilities for this job: • Ensuring that commercial analysts requests are completed within the agreed timescales and escalated when required. • Work closely with finance to ensure the correct reconciliation between billing, cancellations and commercial deal analysis. • Support procurement and the wider business in ensuring correct costs are imputed as part of deal analysis. • Manage the communication with the front-end teams and key stake-holders making sure that everyone is appropriately updated. • Build the Commercial Deal Analysis as per the relevant templates, extract the main deal KPIs and when appropriate provide initial deal shaping to achieve the business objectives. • Update internal databases as required. Knowledge and experience required: • Highly numerate with strong reporting and analytical skills. • Advanced skills in Excel - ability to analyse, manipulate reports and present results. • Great attention to detail. • Good verbal and written communication skills. • Team player. • Strong customer service focus. • Flexible approach to work with the ability to work effectively under pressure. • Positive and professional attitude. Desirable knowledge and experience: • Experience in commercial analysis and contracts within the IT / Telecoms area. • Understanding of the IT / Telecoms market and technologies.
Hours: Monday to Friday 9am-5:30pm (UK time) Overall purpose of the job: Provide administrative support to the Major Projects team. Key responsibilities for this job: Supplier Management Supporting order placement especially at height periods to achieve run rates Ensure the target is achieved for order placement across Major Programmes, x30 per project, each week (to be reviewed depending on how many projects are fluid) Ordering accuracy and minimal error rate Responsibility for ensuring that products are delivered in a timely fashion against standard lead-times Identifying supplier issues, understanding and interpreting to the customer Identifying when a supplier escalation is required due to lack of progress or multiple failures and flagging to Team Manager for support when needed Always proactively review forward connectivity installation dates Ensure the failure pot remains minimal and client is aware of actions assigned them to progress Support with installation amendments with clients and ensure the restriction is adhered to to ensure a manageable volume of changes Sharepoint Management Ensure connectivity appointments are reviewed twice a week and Sharepoint updated demonstrating completion followed by handover on OSS Product/supplier reference accuracy is absolutely key for handover on OSS Ensure failed appointments are reappointed within 48 hours, Sharepoint is updated and the customer is aware of the revised appointment Ensure activity is assigned for failed appointments whereby they cannot be reappointed. The comments need to be short and detailed to ensure the customer understands the next steps Ensure Sharepoint format is clean throughout Ensure any future review dates are proactively reviewed for progress or completion against failed stores Adhoc Management Day to day support required from the Field Engineers, Remote Engineers or Client daily. This could be product query, supplier reference query, socket location query. Knowledge and experience required: Experience working within an administrative role. Ability to interpret large volumes of data and place orders with a high level of accuracy. Good IT skills along with an organised and methodical approach to work. Responsible and willing to take ownership of projects Self-motivated team player Effective communication skills and an excellent telephone manner A strong attention to detail and a task finisher Ability to work within tight timescales and SLA’s
Overall purpose of the job: • Provide 1 st & 2 nd Line remote Infrastructure support to our customers. • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution. • To support the Managed Services Technicians (1st line) to resolve issues that come into the service desk acting as a point of escalation for more challenging issues. • Plan and implement infrastructure changes within agreed SLA’s. Key responsibilities for this job: • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analyzed to prevent future occurrences, and that call resolution priorities are met. • Respond to proactive alerts and conclude them to resolution • Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction. • Troubleshooting customer technical faults and collaborating with external vendors and service providers to achieve fault resolution. • Proactively identify and investigate problematic issues, raising a subsequent problem ticket to manage the workload. • Work as a team to deliver timely resolution to customer requests from telephone and email. • Maintain an understanding of the internal escalation process. • Jeopardy management to reduce escalation and SLA breaches. • Maintain professional working relationships with customers, suppliers, and work colleagues. • Any other fair and reasonable task or duty assigned to you by your manager, or other senior staff member. Knowledge and experience required: Professional Experience: • Minimum 3 years’ experience supporting Windows Desktop and Server OS in a public and private cloud environment. • Previous experience working in a fast-paced international support role. • Ability to provide a customer focused service to committed Service levels. • Ability to work under own initiative, manage own time, and work to deadlines. • Ability to manage own workload and support the wider team. • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities. • Proven ability to identify and resolve challenging technical problems. • Sound judgement with demonstrable understanding of when and how to escalate issues. • Ability to work with minimal supervision and manage a heavy workload. • Proactive approach in knowledge transfer and updating documentation to support the wider team. • management, service delivery teams and customers. Technical Skills: • Experience in administration, management and support of Windows Server and Desktop OS. • Experience in configuration and maintenance of Active Directory Services, MS Exchange, SQL, and Office 365. • Capable of supporting VDI Solutions (Azure Virtual Desktop, Citrix, RDS). • Working knowledge of VMWare & Hyper-V configuration and support is essential. • Good knowledge of managing resources withing Azure infrastructure. • Strong understanding of network fundamentals (Security/DHCP/DNS) • Understanding of Scripting languages (PowerShell/VBScript) • Understanding and appreciation of ITIL Frameworks • Hands on experience of administrating and supporting backup solutions such as Veeam, BackupExec, Commvault • Experienced in creating and maintaining high quality configuration Management Documentation. • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified
1. Design and Implementation: Designing DSL network architectures to meet specific business needs. Installing and configuring DSLAMs (Digital Subscriber Line Access Multiplexers), routers, and other network equipment. Implementing and maintaining network security protocols, including firewalls and VPNs. Collaborating with other IT teams on network deployments and upgrades. 2. Network Maintenance and Troubleshooting: Monitoring network performance and proactively identifying and resolving issues. Troubleshooting connectivity problems, including DSL line quality issues and equipment malfunctions. Performing routine maintenance tasks, such as software updates and security patches. Managing network inventory and ensuring proper documentation of network configurations. 3. Network Security: Implementing and maintaining network security policies and procedures. Monitoring network traffic for security threats and vulnerabilities. Ensuring compliance with relevant security standards and regulations. 4. Collaboration and Communication: Working with service providers to install and maintain DSL circuits. Collaborating with other IT teams on projects and network deployments. Communicating effectively with users and stakeholders regarding network status and issues. 5. Other Responsibilities: Staying up-to-date on the latest DSL technologies and industry trends. Developing and implementing network documentation and standard operating procedures. Participating in network planning and budgeting activities. Skills and Qualifications: Strong understanding of DSL technology and networking protocols (e.g., TCP/IP, DNS, DHCP). Experience with DSLAMs, routers, and other network equipment. Proficiency in network troubleshooting and problem-solving. Familiarity with network security concepts and technologies. Excellent communication and collaboration skills. Strong analytical and problem-solving skills. Relevant certifications (e.g., CompTIA Network+, CCNA) are often preferred.
As a Network Engineer, you will be responsible for designing and implementing DSL network architectures tailored to meet specific business requirements. This includes the installation and configuration of DSLAMs, routers, and other network equipment, as well as the implementation and upkeep of network security protocols such as firewalls and VPNs. You will work closely with other IT teams to ensure seamless network deployments and upgrades. Your role will also entail monitoring network performance to proactively identify and resolve issues, troubleshooting connectivity problems including DSL line quality issues and equipment malfunctions, and performing routine maintenance tasks like software updates and security patches. Additionally, you will be tasked with managing network inventory and maintaining thorough documentation of network configurations. Network security will be a key focus area, where you will be responsible for implementing and enforcing network security policies and procedures, monitoring network traffic for security threats and vulnerabilities, and ensuring compliance with relevant security standards and regulations. Collaboration and communication are essential aspects of this role as you will be working with service providers to install and maintain DSL circuits, collaborating with other IT teams on various projects and network deployments, and effectively communicating with users and stakeholders regarding network status and issues. In addition to these core responsibilities, you will need to stay informed about the latest DSL technologies and industry trends, develop and implement network documentation and standard operating procedures, and actively participate in network planning and budgeting activities. To excel in this role, you should possess a strong understanding of DSL technology and networking protocols such as TCP/IP, DNS, and DHCP. Experience with DSLAMs, routers, and other network equipment, as well as proficiency in network troubleshooting and problem-solving are crucial. Familiarity with network security concepts and technologies, excellent communication and collaboration skills, and strong analytical and problem-solving abilities are also desired. Relevant certifications like CompTIA Network+ or CCNA are often preferred.,