825 Kra Jobs - Page 33

An HRBP serves as a strategic partner to business leaders, aligning HR initiatives with organizational goals to drive performance and foster a positive workplace culture. This role involves consulting with management, implementing HR strategies.

Job Title: Program Associate-Performance Management System (AI-First) Location: Hyderabad (Work from Office, 6-day week) Probation: 3 Months Resources: A laptop will be provided. About the Role: We are seeking a highly analytical and systems-oriented Program Associate to spearhead a critical initiative at NxtWave: designing and building our next-generation Performance Management System (PMS). This is a unique opportunity for a tech-savvy professional to create a foundational system that makes performance, effort, and growth radically transparent across the organization. Your core mission will be to build an automated, data-driven PMS that is seamlessly integrated into the daily "flow of work...

Roles and Responsibilities Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation. Develop and maintain training materials, including presentations, manuals, and online resources. Conduct regular performance evaluations to identify areas of improvement for employees' skill development. Collaborate with team members to resolve issues related to product quality, customer satisfaction, or employee performance. Provide coaching sessions to improve communication skills among team members. Desired Candidate Profile 1-6 years of experience in BPO industry with expertise in KPI analysis (KPI), OJT (On-the-job training), TNA (Training N...

Roles and Responsibilities Oversee rostering process to optimize resource allocation and minimize shrinkage. Conduct KPI monitoring and CSAT analysis to identify areas for improvement. Manage team performance, ensuring targets are met within SLA guidelines. Ensure timely completion of tasks by setting deadlines and tracking progress against them. Develop strategies to reduce attrition rates through effective team handling practices. Desired Candidate Profile Minimum 3 years of experience in BPO/Call Centre In which 1.5 years of experience as a Team leader with a focus on customer service. Strong understanding of KPIs such as AHT, KRA, TAT, and CSAT. Excellent leadership skills with ability t...

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Nagpur Only Immediate joiner 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an encoura...

Hiring: International Voice Process (US Healthcare Customer Support) Location: Bangalore (Work from Office) Shift Timings: US Shifts W Working Days: 5 Days a Week (Sat & Sun Fixed off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 30k Plus Incentives CONTACT: Chanchal- 9251688424

Monitor eSign platform performance and usage Maintain daily logs & generate reports on eSign transaction Ensure adherence to regulatory guidelines like IT Act, UIDAI, RBI directives Liaise with external vendors like NSDL, CDSL, or private players Required Candidate profile Understanding of digital signature frameworks (eSign, DSC, Aadhaar eSign, etc.) Familiarity with eKYC & UIDAI guidelines Degree in Computer Science, IT, Business Administration, or related field

Looking for a skilled Storage Professional to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have 6-8 years of experience in storage solutions and technologies, with excellent problem-solving skills. Roles and Responsibility Design, implement, and manage storage systems and infrastructure. Troubleshoot and resolve complex storage-related issues. Collaborate with cross-functional teams to ensure seamless integration of storage solutions. Develop and maintain documentation of storage systems and procedures. Ensure compliance with industry standards and best practices for storage management. Provide technical support and training to junior team members. Job Requirements Str...

Roles and Responsibilities- -Manage a team of customer service representatives. -Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. -Ensure compliance with BPO standards, policies, and procedures. Required Candidate profile -Must have min 1 year experience as TL in International BPO. -Must have excellent communication skills in English. Please call or Whatsapp at @ 8453399504 / 8723051470 / 9387861694 / 6002281943

Job Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to -Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review...

Profile includes - Talent Management, Recruitment , Employee engagement .HR Operations , Payroll , PMS , HR Policies , KRA & KPI , leadership development, Reward & Recognition , Training & development ,Grievance Handling , HR Audit etc at HO & Plant. Required Candidate profile Profile includes - Recruitment , Payroll , PMS , HR Policies , KRA & KPI , leadership development, Reward & Recognition , Training & development , Grievance Handling , HR Audit etc at HO & Plant.

1. Team Leader Education : HSC /Grad Experience : Minimum 1 year of experience as a TL Process : International (International Process only should apply) Background : BPO Experience Shift Window : 24 x 7 Week offs : Any 2 days in a week Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage Notice Period : Minimum 30 days or immediate

Hiring HR Head with experience in diamond industry preferred. Must know policy creation, KRA/KPI handling, audits, recruitment, and process implementation, Should be loyal, honest, and able to manage overall HR functions independently. Required Candidate profile Experienced HR Head with expertise in policies, audits, KRAs, recruitment & team leadership.

Key Responsibilities: -- Required Sales Team Leader -- Lead a team of Tamil , Telegu , English , kannada, Marathi , Bangali & Malayalam -speaking customer service agents. -- Monitor and manage daily team performance metrics (AHT, CSAT, FCR, etc.). -- Handle escalated customer issues and ensure timely resolution. -- Provide regular coaching, feedback, and performance reviews. -- Prepare daily/weekly/monthly performance reports. -- Conduct team meetings and briefings to update on process changes and targets. -- Ensure team adherence to quality standards, processes, and compliance guidelines. -- Coordinate with internal departments for smooth workflow and escalations. -- Identify training needs...

1 Customer/ Brand/ Design Understand the Brand Requirment / DNA Alike -[Customer Age group, Expectation on the Brand and Design ] 2 Planning Understand GTM Calendar / Buy Plans Map PP/Gold seal and manage the time line with in 2-days 3 Planning Flash the Number of Proto /pp/Dexter update/ Size spec Received request and resolved and pending details to the line manager /Team lead 4 Knowledge Bank Understand Categories in the Brand and various Fits/Blocks and garment constructions and review. 5 Risk Assessment Design Hand shake [ understand the design sheet and Make sure design information is sufficient enough to the Vendor/COE ] 6 Manage Skills Preparing the size spec for Every style ensure to...

Min. 6 years of Overall Experience in Voice / Email / Chat process Relevant Experience – Minimum 2 year as an Assistant Manager Operations in Customer Service Industry. candidates should be graduate with excellent communication .Interested apply

Warm Greetings from Rivera Manpower Services! We are hiring for a Team Leader with International BPO Voice Experience for a leading MNC! Location: Bangalore Shift: US Shift (Night Shift) Joiners: Immediate or up to 30-day notice period Experience: Minimum 6 years of total experience in international BPO voice process Minimum 2+ years of experience as a Team Leader (on paper) Should have managed a team of 25- 30 agents Call or WhatsApp Now to Book Your Interview: 7829336034 / 7829336202 /9986267393 (Timings: 10 AM 6 PM | Monday to Friday) Title: Team Lead Subtitling Coordination Reports to: Assistant Manager, Subtitling Coordination About the Company As the worlds leading multidisciplinary se...

TL for the Bpo, we need excellent communication in English and Hindi, attrition,shrikage,Kpi,Kra bpo matrix calculation all skill and atleast on paper1 years exp. as TL should be there.looking immediate joiner.Inbound process ecommerce background.

Must have 1 year experience as an operations AM Graduation is mandate Need excellent communication in English Must be aware about shrinkage, attrition, AHT Should have handled a team of 60+ people E-Commerce exp will add advantage Connect 7697428237 Required Candidate profile 7 years of overall BPO experience. 1 year on paper exp as a AM-OPS. E-Commerce exp will add advantage.

Hello Folks! Greetings of the Day! Inviting application for One of the Multinational BPO. The ideal candidate will have a minimum of 3 years of overall experience in the BPO industry, with at least 1 year of experience as a Team Leader into outbound sales process. Location - LUCKNOW Budget -4 lpa Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals and deliver exceptional customer service. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and develo...

Hello Folks! Greetings of the Day! Inviting application for One of the Multinational BPO. The ideal candidate will have a minimum of 3 years of overall experience in the BPO industry, with at least 1 year of experience as a Team Leader into outbound sales process. Location - Kolkata Budget -6 lpa Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and development opportunities to team members to en...

Requirements of Team Lead for E- Commerce Voice Process. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Role & responsibilities Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Performa...

Sodexo Food Solutions India Pvt. Ltd.ces is looking for Assistant - Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

SHUSHRUSHA SUPERSPECIALITY HOSPITAL is looking for Night Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.