825 Kra Jobs - Page 32

Mega Hiring | Team Lead | Domestic Process | Customer Service Voice Process/ Sales Job Title: Team Lead Customer Service (Domestic Voice/Inside Sales) Location: Gurgaon Employment Type: Full-time Work Mode: Walk-in interview only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced team leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise,...

Domain: International Voice Process Location: Bangalore CTC: 4 to 7 LPA Experience: Minimum 1 Year into Customer support (International Voice) Qualification: Graduate Shifts: 24/7 (US) Notice: Immediate Nishchay(9875743585) Aman(8306474104)

Facilitate day to day Operations Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach champions on the same Provide assistance to champions on product and assist champions with customer complaints, wherever necessary Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information.Role & responsibilities Criteria: : Graduates from any stream or Global Equivalent degree Minimum 2-year experience as a Team Leader Minimum of 5 year of overall work experience Cand...

Job description: Should have minimum 4+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Candidate must be able to speak fluent with either Kannada or Malayalam or Telugu. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Interested candidate can share the resume. Email id: NandhiniA1@hexaware.com; Contact Number: 7358342513

Were Hiring Sales HRBP | Heritage Foods Ltd Location: Corporate Office – Hyderabad (Jubilee Hills Check Post) About the Role: We are seeking a dynamic Sales HR Business Partner to drive frontend productivity, build people capabilities, and strengthen the partnership between HR and our Sales teams. Key Responsibilities: Partner with Sales leadership to enhance sales efficiency through manpower productivity initiatives. Define and monitor manning norms for all frontend associates. Implement and execute standardized HR processes , communication plans, and capability-building programs. Manage Market Developer teams to ensure stability and retention in the field force. Promote an inclusive organi...

Project Role : Mechanical Engineering Practitioner Project Role Description : Design, analyze and build structures, machines, devices, systems and mechanical processes. Generate, build and test functional prototypes to validate feasibility. Identify opportunities for technological innovation. Must have skills : 3D Modeling Good to have skills : Automotive Engineering, Automotives, NX, CREOMinimum 3 year(s) of experience is required Educational Qualification : B Tech in Mechanical Engineering or Automotive Engineering or Automobile engineering Summary :As a Mechanical Engineering Practitioner, you will design, analyze, and build structures, machines, devices, systems, and mechanical processes...

Hiring-Int Voice Process - Customer Support Location: Pune / Bangalore Graduate (Mandatory) (US Shifts) WFO Exp: Min1 Year in Int. Voice Support Must have- Excellent communication|Prior experience in int voice process Contact: Kritika 9784269728 Perks and benefits both way cab + incentives + allowances

Role & responsibilities Good Experience in Plant Recruitment of Blue and White culler, Performance Management, Training and Development Managing the entire plant data Involved in preparing of data and presenting the same Closely working with the Plant Head and other Stakeholder. Preferred candidate profile Required problem solving skills, able to do multi tasking Must have Manufacturing plant working experience. Preferred candidate from Punjab or near by If interested and has relevant experience send you updated resume to monikasingh@modernautomotives.com

Requirements of Team Leader Exp.in E- Commerce inbound/email process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Job description : Role - Customer support representative Hyderabad Hiring Requirements: Excellent Communication in English. Minimum 8 months to 12 Months of Experience is required in International Voice ( Inbound Calling only ) on Paper. Candidates must comfortably working in night Shifts and Work from Office. Candidates should be ready to join immediately. Working:- 5 Days ( Rotational Week off)Both way Cab Facility20K loyalty bonus*NO FRESHERS ALLOWED**NO AR CALLERS/HEALTHCARE EXPERIENCE *Interview Rounds: HR Screening Operation Round Versant (60%) If your Interested please drop your resume to 7093360271 (Whatsapp)

Job Description Sales Team Leader (Insurance Outbound Sales) Company: Globiva Location: Gurgaon Working Days: 6 Days a Week Role Overview We are looking for a performance-driven Sales Team Leader with strong experience in hardcore outbound insurance sales. The ideal candidate will manage a team of sales executives, drive business targets, and ensure operational excellence by monitoring key BPO metrics like attrition, shrinkage, occupancy, dialer utilization, and conversions. Key Responsibilities Lead, manage, and motivate a team of outbound sales agents for insurance process. Drive sales conversions through effective team management and strategy. Track and manage key operational metrics: Att...

Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA US Health Care exp Will ADD Advantage . International voice exp mandate HR Deeksha 7697428237 Required Candidate profile Must have 4+ years of experience as a trainer Candidate must be proficient in English language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

1 Year exp as a Trainer in BPO industry mandate. Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA HR Deeksha 7697428237 Required Candidate profile Must have 1-2 years of experience as a trainer Candidate must be proficient in English language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

Role & responsibilities Job Summary: We are seeking a results-driven, detail-oriented Strategic and Analytical HR Specialist who will be responsible for designing and implementing KRAs/KPIs , developing and refining SOPs , setting up a strong Performance Management System (PMS) , and establishing a clear and efficient organizational reporting structure . This is a critical role in aligning people processes with business goals across all departments. Key Responsibilities: 1. KRA/KPI Design & Implementation Design, standardize, and align KRAs and KPIs for all roles and departments across the organization. Conduct role-mapping and job analysis in coordination with functional HODs. Regularly rev...

Hello Jobseekers, As a Team Leader, you will be responsible for managing, coaching, and motivating a team of BPO agents. Your primary goal will be to drive team performance, ensure all service level agreements (SLAs) are met, and foster a positive and productive work environment. You will be a key player in the daily operations, helping your team succeed and grow professionally. Note : We are also hiring for Positions like, Manager operations, Assistant manager operations. Process Trainer, Quality Analyst. Experience into Ecommerce is mandatory. Interested candidates can connect @ 9569902470 (Fauzia) NOTE: - Fluency in English and Hindi Speaking is Mandatory. Please read the job description ...

Greetings from WNS! We have an exciting opportunity for a skilled Assistant Manager - Operations to join our dynamic team at WNS . If you are experienced in Healthcare domain and are looking for a role that offers both challenges and growth, we want to hear from you! Job Title: Assistant Manager - Operations Company: WNS (Holdings) Limited Location: Visakhapatnam, India Employment Type: Full-time Job Description -Plan and manage workflow, SLAs, and productivity for ongoing and ad-hoc assignments -Monitor SOPs to ensure alignment with output quality -Conduct quality control reviews and ensure compliance with coding standards -Provide process insights and support continuous improvement -Delive...

Java + SQL + Spark: Experience: 5-10 years Programming Skill: Java Database: SQL and Spark Good Communication Good to have: Shell Scripts They will have to clear a SQL Test

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Key Responsibilities: - Support the Sales Manager in planning and executing BPO sales strategies targeting Malayalam-speaking regions. - Manage a team of sales representatives handling calls in Malayalam. - Monitor and improve the teams sales performance, including setting targets, reviewing KPIs, and coaching. - Handle escalations from Malayalam-speaking clients and resolve issues promptly and professionally. - Assist in onboarding new clients and ensuring client satisfaction across all touchpoints. Generate and analyze reports related to sales performance, conversion rates, and customer feedback. - Coordinate with operations, training, and quality teams to ensure smooth process delivery. H...

Greetings from ReSource Pro!!! . Job Description: Assistant Manager/ Back Office Operation's Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 8 years experience, 1+ years of experience as an Assistant Manager. Department: Service Delivery Unit / SDU Location: Bangalore, India / Nagawara Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problem...

Roles and Responsibilities Conduct regular performance reviews, provide feedback, and coach agents to improve their skills and productivity. Develop and implement strategies to reduce shrinkage, attrition, AHT, CSAT, and meet SLAs/KRAs. Collaborate with other teams to resolve issues related to agent training, process improvements, or system glitches. Analyze data reports to identify trends and areas for improvement in the contact center operations. Desired Candidate Profile Overall 3 years of experience 1 Year as Team Lead in BPO/Call Centre industry. Strong understanding of KPIs such as Shrinkage, Attrition, AHT, CSAT, SLA & KRA metrics. Excellent communication skills with ability to lead b...

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 18LPA Candidate willing to relocate can also Apply Looking for Diversity Candidates Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for ...

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, inbound, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4.5 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

We are seeking a proactive and experienced HR Executive/ Manager to lead the Human Resources function and align people strategies with business goals. The ideal candidate will have a strong track record in talent acquisition, employee engagement, compliance, and policy implementation, along with a hands-on approach to managing day-to-day HR operations. The HR Manager will be responsible for developing and implementing HR policies, managing the full employee lifecycle, ensuring compliance with statutory requirements, and fostering a positive work environment that supports productivity and professional growth. The role demands exceptional interpersonal skills, strategic thinking, and the abili...

Designation: HR Management Experience: 5+ Yrs Industry: Motor Manufacturing Industry Location: Kalapatti, Coimbatore Roles and Responsibilities Manage employee life cycle activities such as recruitment, onboarding, training, performance appraisal, promotion, transfer, and separation. Develop and implement HR policies and procedures to ensure compliance with company goals and objectives. Provide guidance on employment laws and regulations to maintain a positive work environment. Analyze data from various sources (e.g., KPIs) to identify trends and areas for improvement in human resources management. Collaborate with other departments to resolve conflicts and address employee concerns. Desired...