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Teleperformance (TP)
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Process trainer

Process trainer

Teleperformance (TP)

1 - 6 years

|

2 - 4 Lacs

Posted:None| Platform:

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Skills Required

tna ojt kra tni process training ttt kpi vna throughput bpo training product training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation.
Develop and maintain training materials, including presentations, manuals, and online resources.
Conduct regular performance evaluations to identify areas of improvement for employees' skill development.
Collaborate with team members to resolve issues related to product quality, customer satisfaction, or employee performance.
Provide coaching sessions to improve communication skills among team members.

Desired Candidate Profile

1-6 years of experience in BPO industry with expertise in KPI analysis (KPI), OJT (On-the-job training), TNA (Training Needs Analysis), TNI (Training Needs Identification).
Strong understanding of throughput management principles and ability to analyze data for continuous improvement.

Package : Upto 4.5 to 4.8 LPA CTC

INTERESTED CANDIDATES MAIL ME ON THIS:

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Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

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