Process trainer

Requirement- Should have minimum 1 year of experience into training.

Job Responsibilities -

Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up

Training new employees in areas including sales training, product knowledge, customer communications and internal systems

Responsible for providing the product knowledge on Health Insurance to all new joiners.

Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers

Assist in delivery of on-going training programs

Evaluate training and report on trainees

Reviewing trainee's performances and preparing participants score sheets

Arrange for follow-up training, or report following training sessions

Timely & constructive feedback and counselling of the trainees

Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc

Desired Skills:

Required from a training background

Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring

Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching

Ability to communicate and resolve issues that affect Performance Criteria

Ability to handle escalations from employees

Ability to escalate issues to their supervisor or other internal departments

Demonstrated language fluency in English, Hindi.

Qualifications-

Training Needs Analysis and New Hire Training skills

Presentation and Analytical Skills

Strong Communication skills

Experience in instructional design and training methodologies

Ability to assess training effectiveness and adapt training programs accordingly

Strong organizational and time-management skills

Previous experience in the insurance or financial services industry is a plus.

If Interested , please share your resume on [HIDDEN TEXT] or 9311501270.