Overview: We are seeking a highly skilled AI Business Analyst to join our AI and Digital Innovation team. This role is pivotal in bridging the gap between business needs and AI-driven solutions. The ideal candidate will have a strong understanding of AI technologies, business processes, and data analysis. You will play a key role in identifying opportunities for AI integration, defining project requirements, and ensuring successful implementation of AI solutions to drive business value. Key Responsibilities: · Collaborate with stakeholders to identify business needs and opportunities for AI solutions. · Define project requirements, scope, and objectives in collaboration with cross-functional teams. · Conduct data analysis to support AI project planning and decision-making. · Translate business requirements into technical specifications for AI/ML teams. · Evaluate and recommend AI tools and technologies to meet business needs. · Develop and maintain documentation for AI projects, including business cases, project plans, and user guides. · Monitor and report on the performance of AI solutions, providing insights and recommendations for improvement. · Ensure compliance with ethical standards and regulatory requirements in AI projects. Qualifications and Experience: · Bachelor’s or Master’s degree in Business Administration, Computer Science, AI, or a related field. · 5+ years of experience in business analysis, data analysis, or a related field. · Strong understanding of AI technologies and their applications in business. · Experience with data analysis tools and techniques. · Proven ability to translate business requirements into technical specifications. · Excellent communication and interpersonal skills. · Strong problem-solving and analytical skills. · Ability to work independently and as part of a team. Preferred Qualifications: · Experience in AI/ML project management. · Knowledge of AI ethics and regulatory requirements. · Familiarity with AI tools and platforms such as TensorFlow, PyTorch, or similar. · Experience in a specific industry such as healthcare, finance, or manufacturing. Personal Skills: · Strong analytical and problem-solving mindset. · Self-starter with a passion for innovation and experimentation. · Comfortable working in a fast-paced, evolving environment. · Strong organizational and time management skills. · Committed to maintaining confidentiality and ethical AI practices.
Job Summary: We are seeking a highly analytical and strategic Workforce Management (WFM) Manager to lead forecasting, scheduling, and real-time management for our multi-site contact center operations. You will play a key role in ensuring optimal staffing levels, improving service levels, and driving operational efficiency across voice, chat, and digital channels. Key Responsibilities: · Develop and maintain accurate short- and long-term forecasts for call volumes, staffing, and shrinkage. · Design and optimize agent schedules to meet service level agreements (SLAs) while balancing cost and employee satisfaction. · Lead real-time monitoring and intraday adjustments to ensure adherence to forecasts and schedules. · Analyze historical data and trends to improve forecasting accuracy and workforce planning. · Collaborate with operations, HR, and training teams to align staffing with business needs. · Provide WFM insights and reporting to senior leadership, including performance dashboards and variance analysis. · Support new business transitions and seasonal ramp-ups with workforce planning expertise. · Ensure compliance with labor laws, working time regulations, and internal policies. Requirements: · Proven experience in a WFM leadership role within a contact center environment. · Proficiency in WFM platforms such as NICE IEX, Verint, Teleopti, or Genesys WFM. · Strong analytical and Excel skills; experience with BI tools (e.g., Power BI, Tableau) is a plus. · Excellent communication and stakeholder management skills. · Ability to manage multiple priorities in a fast-paced, high-volume environment. · Deep understanding of contact center metrics (AHT, ASA, occupancy, shrinkage, etc.). Desirable: · Experience managing WFM for omnichannel contact centers. · Project management certification or experience.
We are seeking an exceptionally talented Prompt Engineer to join our AI and Digital Innovation team. This is an exciting opportunity to shape the future of how we interact with large language models (LLMs) and generative AI systems. The ideal candidate will have a strong understanding of natural language processing, prompt design, and AI model behavior, and will play a key role in building scalable, intelligent solutions that enhance operational efficiency and user experience. As a Prompt Engineer, you will be responsible for designing, testing, and optimizing prompts that drive high-quality outputs from AI models. You will collaborate with cross-functional teams including data scientists, product managers, and software engineers to integrate prompt-based solutions into real-world applications. You will also contribute to the development of prompt libraries, evaluation frameworks, and best practices for prompt engineering. Key Responsibilities: - Design, develop, and refine prompts to optimize performance of LLMs across various use cases - Collaborate with AI/ML teams to integrate prompt-based solutions into production systems - Conduct prompt evaluations using both automated metrics and human feedback - Build reusable prompt templates and maintain a prompt library for internal use - Analyze model behavior and identify opportunities for prompt tuning and improvement - Stay current with advancements in generative AI, LLMs, and prompt engineering techniques - Work closely with stakeholders to understand business needs and translate them into prompt-driven solutions - Contribute to the development of internal tools for prompt testing, versioning, and performance tracking Qualifications and Experience: - 5+ years of experience in NLP, machine learning, or related fields - 2+ years of hands-on experience with LLMs and prompt engineering - Bachelor’s or Master’s degree in Computer Science, Linguistics, AI, or a related technical field - Strong understanding of LLM architectures (e.g., GPT, Claude, PaLM) and their capabilities/limitations - Experience with prompt tuning, few-shot learning, and chain-of-thought prompting - Familiarity with tools like LangChain, OpenAI API, Hugging Face Transformers, etc. - Proven ability to work with ambiguous requirements and deliver high-impact solutions - Excellent communication skills to explain complex AI behavior to non-technical stakeholders Preferred Qualifications: - Experience in building conversational agents or AI copilots - Knowledge of evaluation metrics for generative models - Exposure to reinforcement learning from human feedback (RLHF) - Experience with A/B testing and user feedback loops for prompt optimization Personal Skills: - Strong analytical and problem-solving mindset - Self-starter with a passion for innovation and experimentation - Comfortable working in a fast-paced, evolving environment - Strong organizational and time management skills - Committed to maintaining confidentiality and ethical AI practices
Key Responsibilities Training Program Development Develop and implement comprehensive training programs for drivers and depot operators, tailored to meet operational needs. Integrate safety protocols, regulatory compliance, and industry standards into all training materials. Design engaging, interactive training modules adaptable for diverse audiences and skill levels. Training Execution and Management Lead and manage training delivery across multiple batches to ensure consistency and quality. Track training progress, maintain adherence to timelines, and provide regular status updates to stakeholders. Ensure effective program execution through rigorous planning and resource allocation. Data Management and Reporting Maintain accurate records of training-related data and generate detailed reports for leadership. Present training metrics, actionable insights, and updates aligned with organizational goals. Analyze training data to identify inefficiencies and opportunities for optimization. Continuous Improvement Develop strategies to enhance training delivery methods and optimize timelines while maintaining regulatory compliance. Introduce innovative training techniques and industry best practices to improve program outcomes. Evaluate feedback to refine training materials and address evolving business needs. Stakeholder Engagement Collaborate with clients to design customized training solutions that meet specific requirements. Build and maintain strong relationships with internal and external stakeholders to ensure program alignment and success. Provide consultative guidance and expert recommendations to support operational improvements. Qualifications Bachelor's degree in Education, Organizational Development, Human Resources, Business Administration, or a related field. Advanced certifications in instructional design, training management, or process improvement (Certified Professional in Training Management (CPTM) or Six Sigma). 3+ Years of proven experience in developing and managing training programs, preferably in industries like autonomous driving, transportation, or technology operations Proven experience in the Technology Industry, using Learning Management systems, and digital tools for training delivery. 3+ Years of experience with tools like Microsoft Office, Tableau, or Power BI for reporting Required Skills and Experience Core Competencies Training Program Design: Proven experience developing training programs, especially focused on safety and regulatory compliance. Industry Knowledge: In-depth understanding of the autonomous driving or transportation industry. Project Management: Ability to manage multiple training batches and timelines effectively. Data Analytics: Proficiency in managing, analyzing, and reporting training-related data. Communication Skills: Exceptional written and oral communication, with the ability to deliver presentations to diverse audiences. Stakeholder Management: Demonstrated ability to foster relationships with clients and stakeholders.
Job Summary: We are seeking a highly skilled and experienced Senior Data Analyst to join our growing team. The ideal candidate will be a data-driven problem solver with a passion for uncovering insights that drive strategic business decisions. This role will involve working with large, complex datasets, creating compelling visualizations, and effectively communicating findings to both technical and non-technical audiences. The Senior Data Analyst will play a key role in mentoring junior analysts and contributing to the development of our data analytics capabilities. Key Responsibilities: Data Extraction & Preparation: Ability to write, execute, and optimize complex SQL queries, stored procedures, and ETL scripts Extract, clean, transform, and validate data from various sources (e.g., databases, APIs, flat files) using SQL OR other relevant tools. Identify and resolve data quality issues, ensuring data integrity for analysis. Reporting & Visualization: Design, develop, and maintain interactive dashboards and reports using tools like Tableau, Power BI, Looker, or similar. Present complex data in a clear, concise, and visually appealing manner for various stakeholders. Automate reporting processes where possible to improve efficiency. Business Acumen & Communication: Translate complex analytical findings into clear, actionable business recommendations for stakeholders across different departments (e.g., Marketing, Product, Operations, Finance). Collaborate closely with business leaders to understand their analytical needs and define key performance indicators (KPIs). Prepare and deliver compelling presentations to senior leadership and cross-functional teams. Act as a subject matter expert on data and analytics for relevant business areas. Mentorship & Leadership: Mentor and guide junior data analysts, sharing best practices and fostering their professional development. Contribute to the continuous improvement of data analysis processes, methodologies, and tools within the team. Stay updated with industry trends and advancements in data analytics and data science. Qualifications: Bachelor's or Master's degree in a quantitative field such as Statistics, Mathematics, Computer Science, Economics, Business Analytics, or a related discipline.. [6+] years of progressive experience as a Data Analyst, with a significant portion in a senior role. Strong proficiency in SQL for data extraction and manipulation. Proven experience with data visualization tools (e.g., Tableau, Power BI, Looker). Ability to effectively prepare and submit CLs for SQL scripts, ensuring clarity, conciseness, and adherence to internal coding standards Experience with large datasets and data warehousing concepts. Excellent analytical, problem-solving, and critical thinking skills. Strong communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences. Ability to work independently and collaboratively in a fast-paced environment. Preferred Qualifications (Bonus Points): Prior experience working with Google and plx environment Experience with cloud platforms (e.g., GCP) and big data technologies Proficiency in utilizing Cider's features for efficient SQL development. Proven experience with Google's internal code review system, Critique , for submitting, reviewing, and iterating on Change Lists (CLs). Knowledge of data governance and data security best practices.
Company Description JSAN Consulting is a globally recognized provider of specialist IT consulting services, operating across the UK, Europe, the USA, and beyond. Headquartered in the United Kingdom, we deliver recruitment services, technology consulting, software development, and outsourcing services. Our services are driven by a commitment to professionalism and a customer-centric approach, ensuring that our clients achieve their business objectives efficiently and cost-effectively. We are seen as long-term partners by our clients, who value our unique value proposition of better, faster, and less expensive management. Role Description This is a full-time on-site role for a US Non-IT Recruiter, located in Hyderabad. The primary responsibilities include managing the full life cycle of the recruiting process, from sourcing candidates to conducting interviews and making hiring recommendations. The recruiter will identify and engage with talented professionals, maintain a robust candidate pipeline, and ensure a positive candidate experience throughout the recruitment process. Collaboration with hiring managers to understand staffing needs and delivering exceptional recruitment service is essential. Qualifications Full-life Cycle Recruiting skills Experience in IT Recruitment and Technical Recruiting Expertise in Hiring and Recruiting processes Excellent communication and interpersonal skills Strong organizational and time management abilities Ability to work collaboratively with hiring managers and other team members Bachelor's degree in Human Resources, Business Administration, or a related field Experience in non-IT recruitment is a plus
Job description: Responsible for managing client relationships, understanding their recruitment needs, and ensuring successful placements. Key responsibilities include building strong client relationships, identifying new business opportunities, developing account strategies, and managing the recruitment process from start to finish. Overseeing the end-to-end recruitment process, from initial requirement gathering to candidate placement and onboarding. Collaborating with recruiters to source, screen, and select qualified candidates that align with client needs. Negotiating terms of employment, including salaries, and coordinating the onboarding process. Developing and implementing recruitment strategies to meet the client's current and future staffing needs.
We are seeking a highly skilled AI Business Analyst to join our AI and Digital Innovation team. This role is pivotal in bridging the gap between business needs and AI-driven solutions. The ideal candidate will have a strong understanding of AI technologies, business processes, and data analysis. You will play a key role in identifying opportunities for AI integration, defining project requirements, and ensuring successful implementation of AI solutions to drive business value. Key Responsibilities: · Collaborate with stakeholders to identify business needs and opportunities for AI solutions. · Define project requirements, scope, and objectives in collaboration with cross-functional teams. · Conduct data analysis to support AI project planning and decision-making. · Translate business requirements into technical specifications for AI/ML teams. · Evaluate and recommend AI tools and technologies to meet business needs. · Develop and maintain documentation for AI projects, including business cases, project plans, and user guides. · Monitor and report on the performance of AI solutions, providing insights and recommendations for improvement. · Ensure compliance with ethical standards and regulatory requirements in AI projects. Qualifications and Experience: · Bachelor’s or Master’s degree in Business Administration, Computer Science, AI, or a related field. · 5+ years of experience in business analysis, data analysis, or a related field. · Strong understanding of AI technologies and their applications in business. · Experience with data analysis tools and techniques. · Proven ability to translate business requirements into technical specifications. · Excellent communication and interpersonal skills. · Strong problem-solving and analytical skills. · Ability to work independently and as part of a team. Preferred Qualifications: · Experience in AI/ML project management. · Knowledge of AI ethics and regulatory requirements. · Familiarity with AI tools and platforms such as TensorFlow, PyTorch, or similar. · Experience in a specific industry such as healthcare, finance, or manufacturing. Personal Skills: · Strong analytical and problem-solving mindset. · Self-starter with a passion for innovation and experimentation. · Comfortable working in a fast-paced, evolving environment. · Strong organizational and time management skills. · Committed to maintaining confidentiality and ethical AI practices.
Position Summary: The Trainer position is primarily responsible for Training delivery, content creation and conducting training to increase operational efficiencies. Taking care of our accounts requires quick action, customer service and relationship building paired with the ability to enhance knowledge in the account. The Trainer should be able to work in a fast paced environment with quick adaptability to change. Training & Development Responsibilities: ● Facilitate new hire, BAU workflow trainings, communication & soft skills trainings by utilizing the content, presentations and visual aid ● Plan classroom trainings, e-learnings and other computer-aided instructional technologies, simulators, conferences and workshops ● Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System ● Evaluate trainees for the duration of the training by administering regular assessments and activities followed by a feedback process ● Checks all logistical requirements e.g classroom booking, training material etc before beginning a program to ensure smooth and efficient implementation ● Participate in client calls regarding updates on new products and development Training Need Identification: ● Conduct training needs evaluation, knowledge enablement activities for the new joiners and BAU operators ● Conduct learning needs assessment via PKTs, TNIs & Bottom quartile performance analysis ● Proactively identify opportunities and plan training interventions in collaboration with Ops & internal leads ● Monitor calls and perform quality checks to validate QA findings for retraining purposes ● Conduct shadow sessions and floor support to identify process gaps/opportunities for improvement Content Design: ● Ability to create or customise high quality modules and session plans based on business and floor requirements ● Ability to create Standard Operating Procedures, knowledge bytes, micro-learning modules, manuals and visual aids etc. ● Identify and recommend modifications or additions to content as per business dynamics, perform quarterly content audits Policy Responsibilities: ● Create policy documents for new launches, maintain and audit existing documents ● Ability to handle questions raised on policies by Client/Operations ● Provide meaningful resolutions and insights for issues/escalations ● Identify gaps in existing policy / tools and offer possible solutions to bridge the gaps ● Share policy and workflow updates, check understanding via PKTs or dip-checks Other Training Responsibilities: ● Data maintenance and reporting with updates, assessments scorecard, feedback etc for all training activities ● Have regular meetings with Operations, internal stakeholders and Clients ● Conduct interviews and evaluate technical and communication skills ● Maintains advisor documents which are handed over to Operations on advisor movement to Mentoring/OJT ● Flexible to adapt to changing business needs and ability to perform assigned tasks Qualifications & Job Expectations: ● Work from office - all 5 days ● Open to rotational shifts, Mon - Sat ● Bachelor’s degree in any stream ● Experience of minimum 2+ years in Training with Maps or related technological fields. Experience of working in Google environment is preferred ● Exposure to working with global teams. Ability to interact fluently with team members based in other geos ● Sound knowledge of training concepts and methodologies ● Excellent presentation, communication and interpersonal skills ● Good people handling skills and a team player. Ability to identify trainee behaviour and issues ● Ability to front end and manage tasks individually ● Self-motivated, problem solver, confident and logical ability
Qualifications and Experience ● Graduate in engineering or computer science ● Strong numerical and analytical skills ● 15+ years of overall experience, 10+ years of relevant analytics experience to handle big data and preferably few years of working in Alphabet programs ● Knowledge in ○ Database : SQL & BigQuery (Mandatory) ○ Google tools and ecosystem (Mandatory) ○ Cloud platforms : GCP & Firebase (Not mandatory but an added advantage) ○ Languages : Python & Javascript (Not mandatory but an added advantage) ● Experience in Intermediate to Advanced statistics and data modelling ● Experience in reporting tools & technologies like Tableau, Bigtable, Datastudio & Analytics dashboards ● Specific knowledge in Google tools like Cider and Critique preferrable ● Experience in collaborating with teams across geographies and functions Responsibilities (not limited to) ● Act as the primary POC for client, development, testing and delivery teams ● Understand client product, internal tools, processes and increase work efficiency through automation ● Should have the ability to develop dashboards as well as coach a set of 50+ analysts on building dashboards and grow them internally to Sr. Data analysts and Business Intel experts ● Help the team monitor data flow pipelines, identify bugs and bug fixing ● Help the team Debug code from code repository and submission of change log for approval ● Assist BA in Collation of dashboards feature requests and define timelines for requirements closure ● Expected to perform data analysis (if required) as and when needed ● Help teams gather Business Requirements on automations & assist on BRDs ● Good statistical knowledge to perform regression models and other stat analysis ● Under business requirement clearly, help team to translate the same into the dashboard & provide relevant analytics back to business with clear data interpretations Other Skills: ● Knowledge: Experience in developing requirements and formulating business metrics for reporting and able to transform an idea/strategy into a product through process mapping and requirements writing ● Need a solid background in statistics methodology and experience with SQL, Python,. And familiarity in data visualization tools, e.g. PowerB & Data Studio ● Critical thinking and analytic orientation: Analyze data & apply results in problem solving and decision making ● Strong business judgment: Business analyst manager must be a tenacious decision maker, with strong business acumen and ability to bring a sound, aggressive, and responsible approach to business ● Quantitative skills: Ability to utilize numeric data and metrics to back up assumptions and develop business cases ● Problem solving skills: Must be naturally curious and result-oriented individuals who not only identify problems but find solutions to them ● Teamwork abilities: Able to work with cross-functional team in handling cross functional initiatives and bridging the gap between the business/operations and technology ● Communication skills: Require exceptional verbal and written communications skills to effectively work with teams, vendors, and clients from diverse backgrounds ● Self- starter: Must be experts with strong business acumen and ability to undertake analyses and deliver projects independently in a fast-paced business environment ● Project Management skills: Required skills to effectively get projects completed through others. Able to coach, mentor, and drive teams to be their best individually as well contribute optimally to group projects, and complete projects within required time frames Good customer management and client relationship building skills ● Good time management and organizational skills ● Flexible to adapt to any changes in the organization / process ● Self-starter, Ambitious, go-getter and deadline driven ● Keen to learn and implement learning ● Maintain Organizational and Client confidentiality ● Good people management and coaching skills
As a SAP S/4HANA Public Cloud Finance Lead, you will play a crucial role in facilitating the implementation and support of SAP Financials, focusing on End to End Finance Record To Report processes. With over 7 years of relevant experience in SAP Finance roles such as GL, AP, AR, and AA, you are expected to have a comprehensive understanding of Management Accounting for SAP implementation projects. Your responsibilities will include SAP FICO design, configuration, and implementation, along with SME level knowledge of financial processes to independently troubleshoot issues and identify appropriate solutions. Your expertise will be instrumental in analyzing business requirements within a digital age context and designing solutions that leverage the full spectrum of SAP next-generation offerings. You will be required to address integration issues effectively and collaborate with cross-functional teams to gather and analyze financial process requirements. Moreover, you will be responsible for configuring SAP S/4HANA Public Cloud Finance solutions based on business needs, providing ongoing support, and conducting user training to ensure seamless system adoption. To excel in this role, you must possess the ability to design innovative finance solutions by integrating Digital Core, Cloud, and SAP Cloud Platform elements. Your extensive experience in SAP implementations, particularly in S/4 HANA on-premise and cloud, will be highly valued. Strong client-facing consultancy skills, along with a proven track record of at least 5 Finance project life cycle implementations, are essential for success in this position. Additionally, experience in Receivables Management, Shared Service Centre Solutions, Agile Methodologies, and working with Global Multinational Organizations will be advantageous. You should demonstrate delivery excellence by effectively managing a team, taking ownership of specific processes, and planning your time efficiently to meet project milestones. Your ability to proactively address issues and deliver solutions with initiative will be key to driving operational efficiency and ensuring project success.,
Role Description This is a full-time on-site role for a US Non-IT Recruiter located in Hyderabad. The role involves managing the full life cycle of recruiting, identifying and hiring talent, and focusing on technical and non-technical recruiting. The Recruiter will interact with hiring managers, understand their recruiting needs, craft job descriptions, source candidates, conduct interviews, and manage job offers. Qualifications Experience in Full-life Cycle Recruiting Proficiency in IT Recruitment and Technical Recruiting Strong skills in Hiring and Recruiting Excellent written and verbal communication skills Ability to understand and match client requirements with candidate skills Bachelor's degree in Human Resources, Business Administration, or related field Previous experience in a similar role is a plus
As a US HR Executive at our company, you will be responsible for managing various HR functions related to the US process. Your key responsibilities will include contract management, onboarding, background verification, and timesheets. We are looking for candidates with 2-4 years of relevant experience in HR, specifically in the US market. The ideal candidate should be able to handle tasks efficiently and have a good understanding of the US HR processes. This is a permanent position with an immediate to 15 days notice period. The salary for this role will be as per market standards. If you have the required experience and skills for this role, please send your profile to psadvitha@jsanconsulting.com. We look forward to hearing from you.,
Qualifications and Experience ● Graduate in engineering or computer science ● Strong numerical and analytical skills ● 15+ years of overall experience, 10+ years of relevant analytics experience to handle big data and preferably few years of working in Alphabet programs ● Knowledge in ○ Database : SQL & BigQuery (Mandatory) ○ Google tools and ecosystem (Mandatory) ○ Cloud platforms : GCP & Firebase (Not mandatory but an added advantage) ○ Languages : Python & Javascript (Not mandatory but an added advantage) ● Experience in Intermediate to Advanced statistics and data modelling ● Experience in reporting tools & technologies like Tableau, Bigtable, Datastudio & Analytics dashboards ● Specific knowledge in Google tools like Cider and Critique preferrable ● Experience in collaborating with teams across geographies and functions Responsibilities (not limited to) ● Act as the primary POC for client, development, testing and delivery teams ● Understand client product, internal tools, processes and increase work efficiency through automation ● Should have the ability to develop dashboards as well as coach a set of 50+ analysts on building dashboards and grow them internally to Sr. Data analysts and Business Intel experts ● Help the team monitor data flow pipelines, identify bugs and bug fixing ● Help the team Debug code from code repository and submission of change log for approval ● Assist BA in Collation of dashboards feature requests and define timelines for requirements closure ● Expected to perform data analysis (if required) as and when needed ● Help teams gather Business Requirements on automations & assist on BRDs ● Good statistical knowledge to perform regression models and other stat analysis ● Under business requirement clearly, help team to translate the same into the dashboard & provide relevant analytics back to business with clear data interpretations Other Skills: ● Knowledge: Experience in developing requirements and formulating business metrics for reporting and able to transform an idea/strategy into a product through process mapping and requirements writing ● Need a solid background in statistics methodology and experience with SQL, Python,. And familiarity in data visualization tools, e.g. PowerB & Data Studio ● Critical thinking and analytic orientation: Analyze data & apply results in problem solving and decision making ● Strong business judgment: Business analyst manager must be a tenacious decision maker, with strong business acumen and ability to bring a sound, aggressive, and responsible approach to business ● Quantitative skills: Ability to utilize numeric data and metrics to back up assumptions and develop business cases ● Problem solving skills: Must be naturally curious and result-oriented individuals who not only identify problems but find solutions to them ● Teamwork abilities: Able to work with cross-functional team in handling cross functional initiatives and bridging the gap between the business/operations and technology ● Communication skills: Require exceptional verbal and written communications skills to effectively work with teams, vendors, and clients from diverse backgrounds ● Self- starter: Must be experts with strong business acumen and ability to undertake analyses and deliver projects independently in a fast-paced business environment ● Project Management skills: Required skills to effectively get projects completed through others. Able to coach, mentor, and drive teams to be their best individually as well contribute optimally to group projects, and complete projects within required time frames Good customer management and client relationship building skills ● Good time management and organizational skills ● Flexible to adapt to any changes in the organization / process ● Self-starter, Ambitious, go-getter and deadline driven ● Keen to learn and implement learning ● Maintain Organizational and Client confidentiality ● Good people management and coaching skills
As a Technical Support Specialist focusing on Linux environments, your primary responsibility will be to provide real-time technical assistance to users facing issues with their Linux systems. You will be expected to communicate through phone, chat, and remote desktop sessions to address and resolve these issues promptly. Your role will involve diagnosing and troubleshooting various Linux system problems, including operating system errors, software malfunctions, network connectivity issues, and performance bottlenecks. You must conduct detailed root cause analysis to identify underlying issues and propose effective solutions. To streamline support tasks, you will develop and maintain a library of Bash scripts and command-line tools for automation, system diagnostics, and implementing fixes. It is essential to communicate technical information and solutions clearly and concisely to users with different levels of technical expertise. Collaboration with internal teams, such as development, engineering, and product management, will be crucial for escalating complex issues, providing feedback, and contributing to product enhancements. Accurate documentation of support interactions, troubleshooting steps, and resolutions in the knowledge base system is also a key aspect of your role. Furthermore, you will contribute to creating and updating technical documentation, FAQs, and self-help resources for users. Staying informed about the latest Linux distributions, technologies, and best practices is essential, along with participating in an on-call rotation for 8/5 support when required. Required skills and experience: - At least 2 years of experience in a technical support role focused on Linux systems administration and troubleshooting. - Proficiency in Linux, particularly Ubuntu and Debian distributions. - Strong command-line interface (CLI) skills and expertise in Bash scripting for automation and system administration. - Knowledge of core Linux services, protocols, and tools like SSH, TCP/IP, DNS, DHCP, and package management. - Experience in log analysis, system monitoring, and performance tuning on Linux systems. - Excellent problem-solving and analytical skills with a methodical troubleshooting approach. - Exceptional written and verbal communication skills to convey technical concepts clearly to diverse audiences. - Customer service orientation and proactive problem-solving attitude. - Ability to work independently and collaboratively in a fast-paced environment. Nice to have: - Familiarity with cloud platforms like AWS, Azure, and GCP and their Linux-based services. - Knowledge of scripting languages beyond Bash, such as Python. - Experience with Version Control System (Git) and Database Management (SQL and NoSQL). - Familiarity with Google Cloud, data manipulation (SQL), and data representation tools like Tableau, Looker, or PowerBI.,