Job
Description
Who we are: Global Sales Operations (GSO) supports efficiency and enablement of Oracle Global Sales with standard sales processes, analytics, sales management tools, and Oracle SalesHelp support. What you ll do: The successful candidate will have a passion for process development and maintenance, digital communication methods, writing, and an ability to implement change across complex cross-functional teams. Write digital content for scalable sales processes across Oracle Communication channels for key sales processes: Sales Planning, Demand Generation, Opportunity Management, Quoting, and Renewals. Research, test, and propose revised content to reach Sales users quickly and accurately. Provide regular KPIs to Global Process Owners and Global Deployment Managers and to gauge the use and overall effectiveness of Knowledge Base content. Craft compelling content for the SalesHelp chatbot - Understand Sales requirements and create conversational dialogue flows aimed at solving the end user s query. Maintain chatbot conversations to identify misclassified or unrecognized intents and identify any problems with the content. Track and analyze chatbot end-user experience for continuous improvement. Career Level - IC1 Documents processes, programs, and business practices to improve operational efficiency, consistency, and compliance to support the organization s financial and tactical business objectives. Serve as a liaison with Global Process Owners and Global Deployment Managers to create and update Knowledge Base and Chatbot content to ensure accurate and timely transaction processing. Work involves problem-solving with assistance and guidance in understanding and applying company policies and procedures. Communicate Oracle Business Practices to the organization and monitor processes and policies for full compliance via the SalesHelp Knowledge Base Portal. This role provides a unique opportunity to gain exposure to and work with an automated, natural-language-powered chatbot to deliver an alternative self-service support application to Oracle s Sales team. The ideal candidate is a strong communicator, highly organized, tech-savvy, and thrives in a fast-paced environment. Skills: 1-2 relevant work experience in Knowledge Management, Chatbot management desired Attention to detail critical Ability to collect, organize, and display data in Word format. Follow-through skills are necessary to get information from internal and third parties and have data errors/omissions corrected. Strong written and verbal communication skills to interact with cross-functional teams critical. Strong project management, prioritization, and task management skills; ability to juggle multiple competing priorities. Passionate about creating engaging and effective conversational chat experiences. Collaborative in a team environment and thrive independently. Strong organization skills
