Department: Policy Team: GSMA Asia Pacific Policy Location: New Delhi Position type: Permanent Reporting to: Country Lead Pakistan, Nepal & Mongolia What the hiring manager says We’re looking for someone who thrives on coordination, can bring structure to fast-moving projects, and enjoys working at the intersection of technology, policy, and international engagement. This role will give you a front-row seat to some of the most important policy conversations shaping the digital future of the Asia Pacific region. If you’re passionate, organized, and excited about playing a part in high-impact regional and global initiatives—this is the role for you. Saira Faisal, Country Lead Pakistan, Nepal & Mongolia About the Team The Asia Pacific regional team includes policy, technology, marketing and Mobile 4 Development (M4D) spread across the region. The policy team has mix of experiences and skills from government, MNO and industry; the team is supported by the multi-function global team of experts based in London. The policy team moderates and prioritizes the execution of GSMA regulatory and policy programs alongside member national and regional issues to support the mission to advance policy and regulation for a sustainable and innovative mobile sector. Maintaining an active community of member and regulatory leadership, the team engages with policymakers and regulators to advance policy discourse, contribute to market research, and conveys the perspectives of the mobile industry across the range of issues that surround the digital economy and society. With the Continuously developing and evolving relationships with government and policy stakeholders, the team also provides primary insight on regional policy priorities to the global team. About the Role The Project Coordinator, APAC will support the APAC Policy Team in planning, executing, and monitoring the delivery of public policy projects across the Asia Pacific region. The role requires coordinating cross-functional internal teams and external stakeholders to ensure the effective implementation of advocacy campaigns, policy engagements, and regional industry events, including GSMA’s flagship events. Key Responsibilities: Project Management & Execution: Develop and manage comprehensive project plans, timelines, and progress trackers for APAC policy initiatives. Coordinate with internal teams (policy, communications, events, legal) and external partners to ensure timely delivery. Track project milestones and report regularly on status, risks, and mitigation measures. Event Coordination: Support planning and execution of regional and global public policy events including but not limited to Mobile 360 APAC and Mobile World Congress (MWC) Barcelona. Liaise with stakeholders and speakers, manage briefing documents, and assist in event logistics and follow-ups. Stakeholder Engagement: Assist in organizing high-level meetings, workshops, and consultations with government agencies, regulators, mobile operators, and multilateral organizations. Maintain up-to-date stakeholder contact lists and assist in managing communications and scheduling. Content & Documentation Support: Prepare meeting notes, briefing packs, action trackers, and presentation materials for internal and external engagements. Support drafting and formatting of policy reports, event summaries, and official communications. Operational and Administrative Support: Ensure proper documentation and archiving of project materials. Support budget tracking and vendor coordination where applicable. About You You will have good project management skills, strong organisational and time management skills and have attention to detail. You will have the ability to work independently, co-operatively and flexibly with stakeholders and facilitate collaborative approach You will have strong written and oral communication skills with the ability to communicate with internal and external stakeholders You will work as part of cross functional teams to manage regional initiatives and other ad-hoc activities to support the GSMA APAC and London teams, as required. Desirable but not essential, an understanding of the mobile industry Contract type Regular Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site , our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Department: Technology Team: GSMA Intelligence Reporting to: Radhika Gupta, Head of Data Acquisition About The Team GSMA Intelligence is the definitive source of mobile industry data, insights, forecasts and research, used around the world. Our data and insights cover every mobile operator, network and MVNO in every country worldwide – from Afghanistan to Zimbabwe. Our team of analysts and experts use their deep understanding of markets, technologies and regulatory issues to identify and understand key trends in the telecoms and wider digital ecosystems and form captivating analysis on the topics shaping the telco industry. At GSMA Intelligence, we offer a comprehensive portfolio of services, including data, research, and consulting. In addition to these core services, the Knowledge Management (KM) function is another key area of responsibility for our team. Our KM function focuses on systematic and centralised cataloging of invaluable data and research across the organisation alongside centralised management of third-party subscription content. This ensures that our knowledge assets and databases are accessible to everyone providing valuable support to various departments across GSMA. About The Role The GSMA Intelligence team is looking for a dynamic Business Development Analyst to drive strategic industry insights and identify new opportunities for growth. In this role, you will research and analyse key market, technological, and industry trends in the sector. You will support the team in building data-driven business cases and strategic recommendations through comprehensive market research, analysis, and modelling. We are looking for a motivated individual who is passionate about driving industry impact through insightful research and strategic partnerships. You are a strategic thinker with a solid analytical background, excited by the opportunity to influence business development in the telecom sector. You have a sharp eye for identifying new business opportunities and a strong understanding of the factors that drive industry growth. Key Responsibilities Conduct thorough desk-based or primary research to identify market, technological, and industry trends, with a particular focus on opportunities that align with our business development objectives. Collect and analyse key operational, financial, and market metrics for the telecom industry, ensuring that data is both accurate and actionable. Develop models and perform sensitivity analyses to test your hypothesis or make your case. Present findings and strategic recommendations to stakeholders through clear, data-driven reports and presentations (using Excel, PowerPoint, Word, and Power BI). Stay up-to-date with the latest developments in the telecom industry and provide proactive insights that could drive new business opportunities. Leverage multiple reputable sources of data to ensure accuracy and timeliness in delivering research outcomes. Collaborate with cross-functional teams and external partners to ensure alignment on business goals, driving initiatives forward with strong teamwork and communication. About You Research & Analysis Skills: You possess strong analytical skills and experience conducting both qualitative and quantitative market research. You can convert complex data into meaningful insights and strategic recommendations. Strategic Thinking: You are a proactive problem-solver who understands business development drivers and can suggest data-backed strategies to grow business. Industry Knowledge: You are attuned to current telecom industry trends, technologies, and emerging market opportunities, with an ability to assess their potential impact on business development. Collaboration & Communication: You thrive in a collaborative environment and are adept at communicating complex research findings in a clear, persuasive manner to diverse stakeholders. Technical Proficiency: You are proficient in Excel, PowerPoint, and Word, with the ability to present data clearly and effectively. Experience with Power BI is a plus. Detail-Oriented: You are meticulous in your approach to data collection, analysis, and reporting, ensuring accuracy in your findings and the integrity of your recommendations. Drive for Impact: You are highly organised, proactive, and motivated by the opportunity to contribute to the growth of the telecom ecosystem. Contract type Fixed Term Contract (Fixed Term) Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play. Show more Show less
epartment: Technology Team: GSMA Intelligence Location: New Delhi Position type: Fixed Term Contract until March 2026 About The Team GSMA Intelligence is the definitive source of mobile industry data, insights, forecasts and research, used around the world. Our data and insights cover every mobile operator, network and MVNO in every country worldwide – from Afghanistan to Zimbabwe. Our team of analysts and experts use their deep understanding of markets, technologies and regulatory issues to identify and understand key trends in the telecoms and wider digital ecosystems and form captivating analysis on the topics shaping the telco industry. At GSMA Intelligence, we offer a comprehensive portfolio of services, including data, research, and consulting. In addition to these core services, the Knowledge Management (KM) function is another key area of responsibility for our team. Our KM function focuses on systematic and centralised cataloging of invaluable data and research across the organisation alongside centralised management of third-party subscription content. This ensures that our knowledge assets and databases are accessible to everyone providing valuable support to various departments across GSMA. About The Role At GSMA, we believe in fostering a culture of knowledge sharing, and our newly established Knowledge Management (KM) function is central to ensuring that. Our strategy is to design a platform to store, organise and manage the access to company's knowledge assets, whether it’s our proprietary data and research or content from third-party subscriptions. Responsibilities The knowledge management lead will play a key role in helping to establish, nurture, and manage this new function. Key responsibilities included: Support in establishing the Knowledge Management tool where the content will be centrally organised and made accessible Manage the day-to-day operations of the knowledge management tool, ensuring its smooth functionality and effective team oversight, if applicable Collaborate with content owners and managers across the GSMA to ensure the tool is regularly updated, is accurate, and structured correctly Build strong relationships across GSMA to foster the culture of sharing Monitor and ensure content quality within the tool, focusing on maintaining both accuracy and relevance Encourage a knowledge-sharing culture across teams to reduce duplication of effort and enhance overall efficiency Serve as the primary point of contact for GSMA internal users regarding access to various subscriptions Maintain relationships with third-party subscription providers, ensuring maximum benefit from the services and overseeing timely renewals Conduct an annual review of all third-party subscriptions to evaluate return on investment and optimise use Develop a comprehensive database of internal expertise across the organisation to be leveraged alongside the asset management tool About You Minimum of a bachelor degree from related area Hands-on experience in successfully establishing or managing knowledge management or similar initiatives will be an added advantage Good understanding of knowledge management platforms and best practices, with experience in managing knowledge assets and content management systems Experience in the database management, data analytics and IT services functions will be highly beneficial Excellent communication skills, both verbal and written Ability to present information clearly and concisely, and effectively engage with diverse and geographically dispersed teams Demonstrate strong collaboration skills which are essential to build and maintain relationships across the organisation and build relationships with third party subscription vendors Highly organised individual with excellent attention to detail and a proactive attitude Contract type Fixed Term Contract (Fixed Term) Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play. Show more Show less
Department: Mobile for Development Team: MEL Location: New Delhi (hybrid working) Position type: Fixed Term Contract until July 2027 What the hiring manager says “We’re seeking a motivated, impact-driven individual to support monitoring, evaluation and learning (MEL) across M4D and dive deep into programme-level work with the Digital Inclusion team as a part of M4D’s central MEL team. You’ll help to shape M4D’s impact strategy, develop and apply diverse MEL tools and methodologies, and champion our impact internally and externally.” Ruth Orbach, MEL Director About the Team The Mobile for Development (M4D) team drives innovation in digital technology to reduce inequalities in our world. Singularly positioned at the intersection of the mobile ecosystem and the development sector, we stimulate digital innovation to deliver both sustainable business and large-scale socio-economic impact for the underserved. Our unique research and insights platform advances digital innovations and implementations that empower underserved populations to build a better future. Our in-market expertise informs partnerships between the mobile industry, tech innovators, governments and the development sector. And our unparalleled convening power motivates conversations and inspires action. To date, we have reached more than 260 million people. The central MEL team supports M4D with consistent, meaningful and exciting M&E methodologies and results. Our approach to measuring impact centres on pragmatic and action-orientated MEL to ensure that every initiative we undertake contributes to meaningful and measurable impact. We use rigorous yet pragmatic methodologies to assess our impact and generate evidence that strengthens our programming and guides decision-making. This approach helps us understand and amplify our impact, continuously adapt and refine our programmes for greater relevance and effectiveness and share actionable insights that contribute to real-world change. We measure impact across three key areas: Climate: Supporting mobile-enabled solutions that enhance resilience and adaptation to climate change Gender: Addressing the mobile gender gap and empowering women by increasing access to digital technology and mobile internet Scale and sustainable innovation: Catalysing investment through innovation funds to de-risk digital innovation for impact To ensure meaningful impact at the community level, we track changes in mobile internet access and usage, improvements in livelihoods, and enhanced climate resilience. About the Role The MEL Manager will play a central role in shaping how we understand, measure, and amplify the impact of digital solutions for underserved communities. In this dynamic role, the MEL Manager will lead the MEL strategy for our Digital Inclusion programme and contribute to M4D’s broader MEL vision. Working closely with the Director of MEL, this role will help drive cross-programme learning, ensuring our evidence and insights inform decision-making and programme design at all levels. The MEL Manager will collaborate with the Digital Inclusion team to strengthen existing MEL efforts, design innovative approaches to measuring impact, and deliver high-quality evidence that drives results. From overseeing impact assessments and outcome mapping to shaping our learning agenda and extracting actionable insights, this role will be instrumental in enhancing how we demonstrate and grow our impact. The Manager will work closely with the Digital Inclusion programme team to support existing MEL activities, and to take these to a new level, ensuring the robust evidence and learning. The Manager will also oversee key MEL initiatives, including impact assessments, learning agenda development, outcome mapping, and insights, contributing to M4D’s overall impact and learning goals. About You You will bring a strong foundation in research and a passion for using digital technologies to advance development outcomes. You will thrive in a diverse team dedicated to empowering people via mobile and emerging technology, and bring many of the following: Excellent analytical skills, such as the ability to define research questions, devise analytical frameworks, analyse data and extract insights. Strong command over qualitative research methodologies. Knowledge and experience of quantitative research methodologies is desirable. An understanding of the mobile industry and the international development sector, including a genuine interest in the commercial and social benefits presented by the adoption of mobile and emerging technologies in low-and-middle income countries. Demonstrated ability to plan and manage research projects, driving them through to completion with minimal guidance from your managers. Prior experience of managing externally commissioned research projects from end-to-end is desirable. Demonstrated experience establishing and managing productive work relationships, at all levels, including C-level. Fluent and compelling written and oral communications skills in English, including an ability to articulate complex issues in plain language. Knowledge of a second language (e.g. French) would be a plus. A track record of delivering results both through individual contribution and through teams. A proactive approach and a willingness to make suggestions and test new ideas. Contract type Fixed Term Contract (Fixed Term) Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site , our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Department: Mobile for Development Team: MEL Location: New Delhi (hybrid working) Position type: Fixed Term Contract until July 2027 What the hiring manager says “We’re seeking a motivated, impact-driven individual to support monitoring, evaluation and learning (MEL) across M4D and dive deep into programme-level work with the Digital Inclusion team as a part of M4D’s central MEL team. You’ll help to shape M4D’s impact strategy, develop and apply diverse MEL tools and methodologies, and champion our impact internally and externally.” Ruth Orbach, MEL Director About the Team The Mobile for Development (M4D) team drives innovation in digital technology to reduce inequalities in our world. Singularly positioned at the intersection of the mobile ecosystem and the development sector, we stimulate digital innovation to deliver both sustainable business and large-scale socio-economic impact for the underserved. Our unique research and insights platform advances digital innovations and implementations that empower underserved populations to build a better future. Our in-market expertise informs partnerships between the mobile industry, tech innovators, governments and the development sector. And our unparalleled convening power motivates conversations and inspires action. To date, we have reached more than 260 million people. The central MEL team supports M4D with consistent, meaningful and exciting M&E methodologies and results. Our approach to measuring impact centres on pragmatic and action-orientated MEL to ensure that every initiative we undertake contributes to meaningful and measurable impact. We use rigorous yet pragmatic methodologies to assess our impact and generate evidence that strengthens our programming and guides decision-making. This approach helps us understand and amplify our impact, continuously adapt and refine our programmes for greater relevance and effectiveness and share actionable insights that contribute to real-world change. We measure impact across three key areas: Climate: Supporting mobile-enabled solutions that enhance resilience and adaptation to climate change Gender: Addressing the mobile gender gap and empowering women by increasing access to digital technology and mobile internet Scale and sustainable innovation: Catalysing investment through innovation funds to de-risk digital innovation for impact To ensure meaningful impact at the community level, we track changes in mobile internet access and usage, improvements in livelihoods, and enhanced climate resilience. About the Role The MEL Manager will play a central role in shaping how we understand, measure, and amplify the impact of digital solutions for underserved communities. In this dynamic role, the MEL Manager will lead the MEL strategy for our Digital Inclusion programme and contribute to M4D’s broader MEL vision. Working closely with the Director of MEL, this role will help drive cross-programme learning, ensuring our evidence and insights inform decision-making and programme design at all levels. The MEL Manager will collaborate with the Digital Inclusion team to strengthen existing MEL efforts, design innovative approaches to measuring impact, and deliver high-quality evidence that drives results. From overseeing impact assessments and outcome mapping to shaping our learning agenda and extracting actionable insights, this role will be instrumental in enhancing how we demonstrate and grow our impact. The Manager will work closely with the Digital Inclusion programme team to support existing MEL activities, and to take these to a new level, ensuring the robust evidence and learning. The Manager will also oversee key MEL initiatives, including impact assessments, learning agenda development, outcome mapping, and insights, contributing to M4D’s overall impact and learning goals. About You You will bring a strong foundation in research and a passion for using digital technologies to advance development outcomes. You will thrive in a diverse team dedicated to empowering people via mobile and emerging technology, and bring many of the following: Excellent analytical skills, such as the ability to define research questions, devise analytical frameworks, analyse data and extract insights. Strong command over qualitative research methodologies. Knowledge and experience of quantitative research methodologies is desirable. An understanding of the mobile industry and the international development sector, including a genuine interest in the commercial and social benefits presented by the adoption of mobile and emerging technologies in low-and-middle income countries. Demonstrated ability to plan and manage research projects, driving them through to completion with minimal guidance from your managers. Prior experience of managing externally commissioned research projects from end-to-end is desirable. Demonstrated experience establishing and managing productive work relationships, at all levels, including C-level. Fluent and compelling written and oral communications skills in English, including an ability to articulate complex issues in plain language. Knowledge of a second language (e.g. French) would be a plus. A track record of delivering results both through individual contribution and through teams. A proactive approach and a willingness to make suggestions and test new ideas. Contract type Fixed Term Contract (Fixed Term) Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site , our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Department: Technology Team: GSMA Intelligence Reporting to: Radhika Gupta, Head of Data Acquisition About The Team GSMA Intelligence is the definitive source of mobile industry data, insights, forecasts and research, used around the world. Our data and insights cover every mobile operator, network and MVNO in every country worldwide – from Afghanistan to Zimbabwe. Our team of analysts and experts use their deep understanding of markets, technologies and regulatory issues to identify and understand key trends in the telecoms and wider digital ecosystems and form captivating analysis on the topics shaping the telco industry. At GSMA Intelligence, we offer a comprehensive portfolio of services, including data, research, and consulting. In addition to these core services, the Knowledge Management (KM) function is another key area of responsibility for our team. Our KM function focuses on systematic and centralised cataloging of invaluable data and research across the organisation alongside centralised management of third-party subscription content. This ensures that our knowledge assets and databases are accessible to everyone providing valuable support to various departments across GSMA. About The Role The GSMA Intelligence team is looking for a dynamic Business Development Analyst to drive strategic industry insights and identify new opportunities for growth. In this role, you will research and analyse key market, technological, and industry trends in the sector. You will support the team in building data-driven business cases and strategic recommendations through comprehensive market research, analysis, and modelling. We are looking for a motivated individual who is passionate about driving industry impact through insightful research and strategic partnerships. You are a strategic thinker with a solid analytical background, excited by the opportunity to influence business development in the telecom sector. You have a sharp eye for identifying new business opportunities and a strong understanding of the factors that drive industry growth. Key Responsibilities Conduct thorough desk-based or primary research to identify market, technological, and industry trends, with a particular focus on opportunities that align with our business development objectives. Collect and analyse key operational, financial, and market metrics for the telecom industry, ensuring that data is both accurate and actionable. Develop models and perform sensitivity analyses to test your hypothesis or make your case. Present findings and strategic recommendations to stakeholders through clear, data-driven reports and presentations (using Excel, PowerPoint, Word, and Power BI). Stay up-to-date with the latest developments in the telecom industry and provide proactive insights that could drive new business opportunities. Leverage multiple reputable sources of data to ensure accuracy and timeliness in delivering research outcomes. Collaborate with cross-functional teams and external partners to ensure alignment on business goals, driving initiatives forward with strong teamwork and communication. About You Research & Analysis Skills: You possess strong analytical skills and experience conducting both qualitative and quantitative market research. You can convert complex data into meaningful insights and strategic recommendations. Strategic Thinking: You are a proactive problem-solver who understands business development drivers and can suggest data-backed strategies to grow business. Industry Knowledge: You are attuned to current telecom industry trends, technologies, and emerging market opportunities, with an ability to assess their potential impact on business development. Collaboration & Communication: You thrive in a collaborative environment and are adept at communicating complex research findings in a clear, persuasive manner to diverse stakeholders. Technical Proficiency: You are proficient in Excel, PowerPoint, and Word, with the ability to present data clearly and effectively. Experience with Power BI is a plus. Detail-Oriented: You are meticulous in your approach to data collection, analysis, and reporting, ensuring accuracy in your findings and the integrity of your recommendations. Drive for Impact: You are highly organised, proactive, and motivated by the opportunity to contribute to the growth of the telecom ecosystem. Contract type Fixed Term Contract (Fixed Term) Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Department: Marketing Team: Data Marketing Location: New Delhi with hybrid working Position type: Permanent; Full-Time What the hiring manager says “Data Marketing is a critical to the success of the GSMA. It supports both our global trade association and commercial activities, from membership to events. In addition to delivering core data marketing support, our team actively works to extract deeper insights from Salesforce and Salesforce Marketing Cloud (SFMC) to drive smarter marketing. We support key business units across the organisation by enabling them to leverage their data effectively. We also focus on customer segmentation, identifying cross-sell and upsell opportunities, and sourcing lookalike audiences to expand our reach. The team plays a critical role in streamlining and improving marketing operations through data-driven strategies and scalable solutions.” Mamta Malhotra, Data Marketing Manager About the Team The Data Marketing team has evolved significantly in the past year, moving from reactive support to becoming a strategic enabler across the business. We’ve grown into a team of four, working closely with stakeholders across Membership, Events, Marketing, and Sales. Under my leadership, the focus has been on building scalable solutions, automating manual processes, and using data to drive more targeted and impactful marketing. This is an exciting opportunity for someone who wants to be part of a collaborative, forward-thinking team where their ideas and initiative can directly shape how we work and deliver value. About the role This role plays a vital part in enabling targeted marketing and sales activity through the creation and management of clean, GDPR-compliant data. Create and manage targeted, deduplicated email lists in Salesforce Marketing Cloud for BAU communications, lead generation, upselling, cross-selling, and abandoned cart/registration campaigns. Prepare, clean, and consolidate data files, including target company lists for telesales; manage imports/exports with appropriate tagging for tracking and reporting. Update and maintain Salesforce data including membership records, webinar registrations, sales contact and C-level data to support database accuracy and usability. Ensure data accuracy and compliance by identifying valid data based on opt-out preferences, GDPR guidelines, and marketing best practices. Create and maintain GDPR-compliant marketing forms (via Form Assembly) for all departments, ensuring correct field mapping and data capture. Manage and resolve Marketing Data case/ticket system requests within SLA; communicate status updates and collaborate with internal stakeholders. Provide cross-functional support on data-related queries, including deduplication, record maintenance, and database breakdowns for sales under strict compliance guidelines. Support marketing data projects by sharing/receiving data with third parties while ensuring GDPR compliance and secure handling. About You You are a hands-on data professional with marketing and sales-related experience. You have deep experience of business-as-usual data requests including data extensions and forms. You may also have some experience of lead generation reporting and reporting automation, upselling and cross-selling activities. You have very strong attention to detail and a process-driven approach. You can demonstrate combining problem solving and multi-tasking skills with the ability to understand, translate and deliver upon marketing data-related requirements requests. You have a track record working with customer and marketing data in the Salesforce environment and your technical skills also include some but not necessarily all: Salesforce Cloud; Salesforce Marketing Cloud; Tableau, Microsoft Power BI; Excel. Contract type Regular Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site , our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Department: Marketing Team: Data Marketing Location: New Delhi with hybrid working Position type: Permanent; Full-Time What the hiring manager says “Data Marketing is a critical to the success of the GSMA. It supports both our global trade association and commercial activities, from membership to events. In addition to delivering core data marketing support, our team actively works to extract deeper insights from Salesforce and Salesforce Marketing Cloud (SFMC) to drive smarter marketing. We support key business units across the organisation by enabling them to leverage their data effectively. We also focus on customer segmentation, identifying cross-sell and upsell opportunities, and sourcing lookalike audiences to expand our reach. The team plays a critical role in streamlining and improving marketing operations through data-driven strategies and scalable solutions.” Mamta Malhotra, Data Marketing Manager About the Team The Data Marketing team has evolved significantly in the past year, moving from reactive support to becoming a strategic enabler across the business. We’ve grown into a team of four, working closely with stakeholders across Membership, Events, Marketing, and Sales. Under my leadership, the focus has been on building scalable solutions, automating manual processes, and using data to drive more targeted and impactful marketing. This is an exciting opportunity for someone who wants to be part of a collaborative, forward-thinking team where their ideas and initiative can directly shape how we work and deliver value. About the role This role plays a vital part in enabling targeted marketing and sales activity through the creation and management of clean, GDPR-compliant data. Create and manage targeted, deduplicated email lists in Salesforce Marketing Cloud for BAU communications, lead generation, upselling, cross-selling, and abandoned cart/registration campaigns. Prepare, clean, and consolidate data files, including target company lists for telesales; manage imports/exports with appropriate tagging for tracking and reporting. Update and maintain Salesforce data including membership records, webinar registrations, sales contact and C-level data to support database accuracy and usability. Ensure data accuracy and compliance by identifying valid data based on opt-out preferences, GDPR guidelines, and marketing best practices. Create and maintain GDPR-compliant marketing forms (via Form Assembly) for all departments, ensuring correct field mapping and data capture. Manage and resolve Marketing Data case/ticket system requests within SLA; communicate status updates and collaborate with internal stakeholders. Provide cross-functional support on data-related queries, including deduplication, record maintenance, and database breakdowns for sales under strict compliance guidelines. Support marketing data projects by sharing/receiving data with third parties while ensuring GDPR compliance and secure handling. About You You are a hands-on data professional with marketing and sales-related experience. You have deep experience of business-as-usual data requests including data extensions and forms. You may also have some experience of lead generation reporting and reporting automation, upselling and cross-selling activities. You have very strong attention to detail and a process-driven approach. You can demonstrate combining problem solving and multi-tasking skills with the ability to understand, translate and deliver upon marketing data-related requirements requests. You have a track record working with customer and marketing data in the Salesforce environment and your technical skills also include some but not necessarily all: Salesforce Cloud; Salesforce Marketing Cloud; Tableau, Microsoft Power BI; Excel. Contract type Regular Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site , our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Department: Technology Team: GSMA Intelligence Location: New Delhi Position type: Fixed Term Contract until March 2026 About The Team GSMA Intelligence is the definitive source of mobile industry data, insights, forecasts and research, used around the world. Our data and insights cover every mobile operator, network and MVNO in every country worldwide – from Afghanistan to Zimbabwe. Our team of analysts and experts use their deep understanding of markets, technologies and regulatory issues to identify and understand key trends in the telecoms and wider digital ecosystems and form captivating analysis on the topics shaping the telco industry. At GSMA Intelligence, we offer a comprehensive portfolio of services, including data, research, and consulting. In addition to these core services, the Knowledge Management (KM) function is another key area of responsibility for our team. Our KM function focuses on systematic and centralised cataloging of invaluable data and research across the organisation alongside centralised management of third-party subscription content. This ensures that our knowledge assets and databases are accessible to everyone providing valuable support to various departments across GSMA. About The Role At GSMA, we believe in fostering a culture of knowledge sharing, and our newly established Knowledge Management (KM) function is central to ensuring that. Our strategy is to design a platform to store, organise and manage the access to company's knowledge assets, whether it’s our proprietary data and research or content from third-party subscriptions. Responsibilities The knowledge management lead will play a key role in helping to establish, nurture, and manage this new function. Key responsibilities included: Support in establishing the Knowledge Management tool where the content will be centrally organised and made accessible Manage the day-to-day operations of the knowledge management tool, ensuring its smooth functionality and effective team oversight, if applicable Collaborate with content owners and managers across the GSMA to ensure the tool is regularly updated, is accurate, and structured correctly Build strong relationships across GSMA to foster the culture of sharing Monitor and ensure content quality within the tool, focusing on maintaining both accuracy and relevance Encourage a knowledge-sharing culture across teams to reduce duplication of effort and enhance overall efficiency Serve as the primary point of contact for GSMA internal users regarding access to various subscriptions Maintain relationships with third-party subscription providers, ensuring maximum benefit from the services and overseeing timely renewals Conduct an annual review of all third-party subscriptions to evaluate return on investment and optimise use Develop a comprehensive database of internal expertise across the organisation to be leveraged alongside the asset management tool About You Minimum of a bachelor degree from related area Hands-on experience in successfully establishing or managing knowledge management or similar initiatives will be an added advantage Good understanding of knowledge management platforms and best practices, with experience in managing knowledge assets and content management systems Experience in the database management, data analytics and IT services functions will be highly beneficial Excellent communication skills, both verbal and written Ability to present information clearly and concisely, and effectively engage with diverse and geographically dispersed teams Demonstrate strong collaboration skills which are essential to build and maintain relationships across the organisation and build relationships with third party subscription vendors Highly organised individual with excellent attention to detail and a proactive attitude Contract type Fixed Term Contract (Fixed Term) Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Department: Marketing Team: Data Marketing Location: New Delhi with hybrid working (2-3 days in the office) Position type: Permanent, Full-Time What The Hiring Manager Says “The Data Marketing team sits at the core of customer engagement, blending marketing expertise with data-driven precision. We design and manage automated, multi-step journeys in Salesforce Marketing Cloud, segmenting audiences by region, industry, and behaviour to deliver highly targeted campaigns. Our team builds and maintains GDPR-compliant marketing forms, creates deduplicated campaign lists, and develops triggered sends and onboarding flows that drive engagement. We leverage advanced SQL and Salesforce Sales Cloud to streamline workflows, ensure data accuracy, and automate reporting. By combining automation with actionable insights, we continuously optimise audience targeting, campaign performance, and customer experiences.” Mamta Malhotra, Data Marketing Manager About The Team The Data Marketing team has evolved significantly in the past year, moving from reactive support to becoming a strategic enabler across the business. We are working closely with stakeholders across Membership, Events, Marketing, and Sales. Under the Data Marketing Manager’s leadership, the focus has been on building scalable solutions, automating manual processes, and using data to drive more targeted and impactful marketing. This is an exciting opportunity for someone who wants to be part of a collaborative, forward-thinking team where their ideas and initiative can directly shape how we work and deliver value. About The Role This role plays a vital part in enabling targeted marketing and sales activity through the creation and management of clean, GDPR-compliant data. Build and manage automated, multi-step journeys (Journey Builder, Automation Studio, SQL). Segment audiences by region, industry, and behaviour without manual workarounds. Create and maintain marketing forms (Form Assembly), ensuring accurate data capture and GDPR compliance. Build targeted, deduplicated email lists for campaigns, lead generation, cross-sell, upsell, and abandoned cart/registration activities. Develop triggered sends and onboarding flows to improve engagement and lead nurturing. Write advanced SQL queries for segmentation, A/B testing, deduplication, and performance tracking. Automate campaign reporting (opens, clicks, conversions, regional splits). Maintain and audit data extensions to ensure clean, reliable segmentation. Ensure GDPR compliance by managing opt-outs, tagging data for monitoring, and applying best practices. Share insights and recommendations to optimise targeting and campaign results. About You You are a hands-on data professional with marketing experience. You have deep experience of business-as-usual data requests including data extensions and forms. You may also have some experience of lead generation reporting, subscriber analysis, reporting automation, upselling and cross-selling activities. You have very strong attention to detail and a process-driven approach and passionate about automation. You can demonstrate combining problem solving and multi-tasking skills with the ability to understand, translate and deliver upon marketing data-related requirements requests. You have a track record working with customer and marketing data (ideally in the Salesforce environment) and your technical skills include Salesforce Sales Cloud, Salesforce Marketing Cloud (Email Studio, Automation Studio, Journey Builder), SQL, Excel. Contract type Regular Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Department: Marketing Team: Data Marketing Location: New Delhi with hybrid working (2-3 days in the office) Position type: Permanent, Full-Time What The Hiring Manager Says The Data Marketing team sits at the core of customer engagement, blending marketing expertise with data-driven precision. We design and manage automated, multi-step journeys in Salesforce Marketing Cloud, segmenting audiences by region, industry, and behaviour to deliver highly targeted campaigns. Our team builds and maintains GDPR-compliant marketing forms, creates deduplicated campaign lists, and develops triggered sends and onboarding flows that drive engagement. We leverage advanced SQL and Salesforce Sales Cloud to streamline workflows, ensure data accuracy, and automate reporting. By combining automation with actionable insights, we continuously optimise audience targeting, campaign performance, and customer experiences. Mamta Malhotra, Data Marketing Manager About The Team The Data Marketing team has evolved significantly in the past year, moving from reactive support to becoming a strategic enabler across the business. We are working closely with stakeholders across Membership, Events, Marketing, and Sales. Under the Data Marketing Managers leadership, the focus has been on building scalable solutions, automating manual processes, and using data to drive more targeted and impactful marketing. This is an exciting opportunity for someone who wants to be part of a collaborative, forward-thinking team where their ideas and initiative can directly shape how we work and deliver value. About The Role This role plays a vital part in enabling targeted marketing and sales activity through the creation and management of clean, GDPR-compliant data. Build and manage automated, multi-step journeys (Journey Builder, Automation Studio, SQL). Segment audiences by region, industry, and behaviour without manual workarounds. Create and maintain marketing forms (Form Assembly), ensuring accurate data capture and GDPR compliance. Build targeted, deduplicated email lists for campaigns, lead generation, cross-sell, upsell, and abandoned cart/registration activities. Develop triggered sends and onboarding flows to improve engagement and lead nurturing. Write advanced SQL queries for segmentation, A/B testing, deduplication, and performance tracking. Automate campaign reporting (opens, clicks, conversions, regional splits). Maintain and audit data extensions to ensure clean, reliable segmentation. Ensure GDPR compliance by managing opt-outs, tagging data for monitoring, and applying best practices. Share insights and recommendations to optimise targeting and campaign results. About You You are a hands-on data professional with marketing experience. You have deep experience of business-as-usual data requests including data extensions and forms. You may also have some experience of lead generation reporting, subscriber analysis, reporting automation, upselling and cross-selling activities. You have very strong attention to detail and a process-driven approach and passionate about automation. You can demonstrate combining problem solving and multi-tasking skills with the ability to understand, translate and deliver upon marketing data-related requirements requests. You have a track record working with customer and marketing data (ideally in the Salesforce environment) and your technical skills include Salesforce Sales Cloud, Salesforce Marketing Cloud (Email Studio, Automation Studio, Journey Builder), SQL, Excel. Contract type Regular Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We&aposre keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that were always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each others successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When were at our best we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we arent at our best and the pressure is on we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play. Show more Show less
Department: Technology Team: GSMA Intelligence Role type: Contract until March 2026 (Hybrid 2-3 days in the office) Reporting to: Radhika Gupta, Head of Data Acquisition About The Team GSMA Intelligence is the definitive source of mobile industry data, insights, forecasts and research, used around the world. Our data and insights cover every mobile operator, network and MVNO in every country worldwide – from Afghanistan to Zimbabwe. Our team of analysts and experts use their deep understanding of markets, technologies and regulatory issues to identify and understand key trends in the telecoms and wider digital ecosystems and form captivating analysis on the topics shaping the telco industry. At GSMA Intelligence, we offer a comprehensive portfolio of services, including data, research, and consulting. In addition to these core services, the Knowledge Management (KM) function is another key area of responsibility for our team. Our KM function focuses on systematic and centralised cataloging of invaluable data and research across the organisation alongside centralised management of third-party subscription content. This ensures that our knowledge assets and databases are accessible to everyone providing valuable support to various departments across GSMA. About The Role The GSMA Intelligence team is looking for a dynamic Business Development Analyst to drive strategic industry insights and identify new opportunities for growth. In this role, you will research and analyse key market, technological, and industry trends in the sector. You will support the team in building data-driven business cases and strategic recommendations through comprehensive market research, analysis, and modelling. We are looking for a motivated individual who is passionate about driving industry impact through insightful research and strategic partnerships. You are a strategic thinker with a solid analytical background, excited by the opportunity to influence business development in the telecom sector. You have a sharp eye for identifying new business opportunities and a strong understanding of the factors that drive industry growth. Key Responsibilities Conduct thorough desk-based or primary research to identify market, technological, and industry trends, with a particular focus on opportunities that align with our business development objectives. Collect and analyse key operational, financial, and market metrics for the telecom industry, ensuring that data is both accurate and actionable. Develop models and perform sensitivity analyses to test your hypothesis or make your case. Present findings and strategic recommendations to stakeholders through clear, data-driven reports and presentations (using Excel, PowerPoint, Word, and Power BI). Stay up-to-date with the latest developments in the telecom industry and provide proactive insights that could drive new business opportunities. Leverage multiple reputable sources of data to ensure accuracy and timeliness in delivering research outcomes. Collaborate with cross-functional teams and external partners to ensure alignment on business goals, driving initiatives forward with strong teamwork and communication. About You Research & Analysis Skills: You possess strong analytical skills and experience conducting both qualitative and quantitative market research. You can convert complex data into meaningful insights and strategic recommendations. Strategic Thinking: You are a proactive problem-solver who understands business development drivers and can suggest data-backed strategies to grow business. Industry Knowledge: You are attuned to current telecom industry trends, technologies, and emerging market opportunities, with an ability to assess their potential impact on business development. Collaboration & Communication: You thrive in a collaborative environment and are adept at communicating complex research findings in a clear, persuasive manner to diverse stakeholders. Technical Proficiency: You are proficient in Excel, PowerPoint, and Word, with the ability to present data clearly and effectively. Experience with Power BI is a plus. Detail-Oriented: You are meticulous in your approach to data collection, analysis, and reporting, ensuring accuracy in your findings and the integrity of your recommendations. Drive for Impact: You are highly organised, proactive, and motivated by the opportunity to contribute to the growth of the telecom ecosystem. Contract type Fixed Term Contract (Fixed Term) Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Department: Technology Team: GSMA Intelligence Location: New Delhi Position type: Fixed Term Contract until December 2026 About The Team GSMA Intelligence is the definitive source of mobile industry data, insights, forecasts and research, used around the world. Our data and insights cover every mobile operator, network and MVNO in every country worldwide from Afghanistan to Zimbabwe. Our team of analysts and experts use their deep understanding of markets, technologies and regulatory issues to identify and understand key trends in the telecoms and wider digital ecosystems and form captivating analysis on the topics shaping the telco industry. At GSMA Intelligence, we offer a comprehensive portfolio of services, including data, research, and consulting. In addition to these core services, the Knowledge Management (KM) function is another key area of responsibility for our team. Our KM function focuses on systematic and centralised cataloging of invaluable data and research across the organisation alongside centralised management of third-party subscription content. This ensures that our knowledge assets and databases are accessible to everyone providing valuable support to various departments across GSMA. About The Role At GSMA, we believe in fostering a culture of knowledge sharing, and our newly established Knowledge Management (KM) function is central to ensuring that. Our strategy is to design a platform to store, organise and manage the access to company's knowledge assets, whether it's our proprietary data and research or content from third-party subscriptions. Responsibilities The knowledge management lead will play a key role in helping to establish, nurture, and manage this new function. Key responsibilities included: Support in establishing the Knowledge Management tool where the content will be centrally organised and made accessible Manage the day-to-day operations of the knowledge management tool, ensuring its smooth functionality and effective team oversight, if applicable Collaborate with content owners and managers across the GSMA to ensure the tool is regularly updated, is accurate, and structured correctly Build strong relationships across GSMA to foster the culture of sharing Monitor and ensure content quality within the tool, focusing on maintaining both accuracy and relevance Encourage a knowledge-sharing culture across teams to reduce duplication of effort and enhance overall efficiency Serve as the primary point of contact for GSMA internal users regarding access to various subscriptions Maintain relationships with third-party subscription providers, ensuring maximum benefit from the services and overseeing timely renewals Conduct an annual review of all third-party subscriptions to evaluate return on investment and optimise use Develop a comprehensive database of internal expertise across the organisation to be leveraged alongside the asset management tool About You Minimum of a bachelor degree from related area Hands-on experience in successfully establishing or managing knowledge management or similar initiatives will be an added advantage Good understanding of knowledge management platforms and best practices, with experience in managing knowledge assets and content management systems Experience in the database management, data analytics and IT services functions will be highly beneficial Excellent communication skills, both verbal and written Ability to present information clearly and concisely, and effectively engage with diverse and geographically dispersed teams Demonstrate strong collaboration skills which are essential to build and maintain relationships across the organisation and build relationships with third party subscription vendors Highly organised individual with excellent attention to detail and a proactive attitude Contract type Fixed Term Contract (Fixed Term) Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we're always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other's successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we're at our best we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren't at our best and the pressure is on we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.