Department: Technology Team: GSMA Intelligence Reporting to: Radhika Gupta, Head of Data Acquisition About The Team GSMA Intelligence is the definitive source of mobile industry data, insights, forecasts and research, used around the world. Our data and insights cover every mobile operator, network and MVNO in every country worldwide – from Afghanistan to Zimbabwe. Our team of analysts and experts use their deep understanding of markets, technologies and regulatory issues to identify and understand key trends in the telecoms and wider digital ecosystems and form captivating analysis on the topics shaping the telco industry. At GSMA Intelligence, we offer a comprehensive portfolio of services, including data, research, and consulting. In addition to these core services, the Knowledge Management (KM) function is another key area of responsibility for our team. Our KM function focuses on systematic and centralised cataloging of invaluable data and research across the organisation alongside centralised management of third-party subscription content. This ensures that our knowledge assets and databases are accessible to everyone providing valuable support to various departments across GSMA. About The Role The GSMA Intelligence team is looking for a dynamic Business Development Analyst to drive strategic industry insights and identify new opportunities for growth. In this role, you will research and analyse key market, technological, and industry trends in the sector. You will support the team in building data-driven business cases and strategic recommendations through comprehensive market research, analysis, and modelling. We are looking for a motivated individual who is passionate about driving industry impact through insightful research and strategic partnerships. You are a strategic thinker with a solid analytical background, excited by the opportunity to influence business development in the telecom sector. You have a sharp eye for identifying new business opportunities and a strong understanding of the factors that drive industry growth. Key Responsibilities Conduct thorough desk-based or primary research to identify market, technological, and industry trends, with a particular focus on opportunities that align with our business development objectives. Collect and analyse key operational, financial, and market metrics for the telecom industry, ensuring that data is both accurate and actionable. Develop models and perform sensitivity analyses to test your hypothesis or make your case. Present findings and strategic recommendations to stakeholders through clear, data-driven reports and presentations (using Excel, PowerPoint, Word, and Power BI). Stay up-to-date with the latest developments in the telecom industry and provide proactive insights that could drive new business opportunities. Leverage multiple reputable sources of data to ensure accuracy and timeliness in delivering research outcomes. Collaborate with cross-functional teams and external partners to ensure alignment on business goals, driving initiatives forward with strong teamwork and communication. About You Research & Analysis Skills: You possess strong analytical skills and experience conducting both qualitative and quantitative market research. You can convert complex data into meaningful insights and strategic recommendations. Strategic Thinking: You are a proactive problem-solver who understands business development drivers and can suggest data-backed strategies to grow business. Industry Knowledge: You are attuned to current telecom industry trends, technologies, and emerging market opportunities, with an ability to assess their potential impact on business development. Collaboration & Communication: You thrive in a collaborative environment and are adept at communicating complex research findings in a clear, persuasive manner to diverse stakeholders. Technical Proficiency: You are proficient in Excel, PowerPoint, and Word, with the ability to present data clearly and effectively. Experience with Power BI is a plus. Detail-Oriented: You are meticulous in your approach to data collection, analysis, and reporting, ensuring accuracy in your findings and the integrity of your recommendations. Drive for Impact: You are highly organised, proactive, and motivated by the opportunity to contribute to the growth of the telecom ecosystem. Contract type Fixed Term Contract (Fixed Term) Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play. Show more Show less

epartment: Technology Team: GSMA Intelligence Location: New Delhi Position type: Fixed Term Contract until March 2026 About The Team GSMA Intelligence is the definitive source of mobile industry data, insights, forecasts and research, used around the world. Our data and insights cover every mobile operator, network and MVNO in every country worldwide – from Afghanistan to Zimbabwe. Our team of analysts and experts use their deep understanding of markets, technologies and regulatory issues to identify and understand key trends in the telecoms and wider digital ecosystems and form captivating analysis on the topics shaping the telco industry. At GSMA Intelligence, we offer a comprehensive portfolio of services, including data, research, and consulting. In addition to these core services, the Knowledge Management (KM) function is another key area of responsibility for our team. Our KM function focuses on systematic and centralised cataloging of invaluable data and research across the organisation alongside centralised management of third-party subscription content. This ensures that our knowledge assets and databases are accessible to everyone providing valuable support to various departments across GSMA. About The Role At GSMA, we believe in fostering a culture of knowledge sharing, and our newly established Knowledge Management (KM) function is central to ensuring that. Our strategy is to design a platform to store, organise and manage the access to company's knowledge assets, whether it’s our proprietary data and research or content from third-party subscriptions. Responsibilities The knowledge management lead will play a key role in helping to establish, nurture, and manage this new function. Key responsibilities included: Support in establishing the Knowledge Management tool where the content will be centrally organised and made accessible Manage the day-to-day operations of the knowledge management tool, ensuring its smooth functionality and effective team oversight, if applicable Collaborate with content owners and managers across the GSMA to ensure the tool is regularly updated, is accurate, and structured correctly Build strong relationships across GSMA to foster the culture of sharing Monitor and ensure content quality within the tool, focusing on maintaining both accuracy and relevance Encourage a knowledge-sharing culture across teams to reduce duplication of effort and enhance overall efficiency Serve as the primary point of contact for GSMA internal users regarding access to various subscriptions Maintain relationships with third-party subscription providers, ensuring maximum benefit from the services and overseeing timely renewals Conduct an annual review of all third-party subscriptions to evaluate return on investment and optimise use Develop a comprehensive database of internal expertise across the organisation to be leveraged alongside the asset management tool About You Minimum of a bachelor degree from related area Hands-on experience in successfully establishing or managing knowledge management or similar initiatives will be an added advantage Good understanding of knowledge management platforms and best practices, with experience in managing knowledge assets and content management systems Experience in the database management, data analytics and IT services functions will be highly beneficial Excellent communication skills, both verbal and written Ability to present information clearly and concisely, and effectively engage with diverse and geographically dispersed teams Demonstrate strong collaboration skills which are essential to build and maintain relationships across the organisation and build relationships with third party subscription vendors Highly organised individual with excellent attention to detail and a proactive attitude Contract type Fixed Term Contract (Fixed Term) Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play. Show more Show less

Department: Mobile for Development Team: MEL Location: New Delhi (hybrid working) Position type: Fixed Term Contract until July 2027 What the hiring manager says “We’re seeking a motivated, impact-driven individual to support monitoring, evaluation and learning (MEL) across M4D and dive deep into programme-level work with the Digital Inclusion team as a part of M4D’s central MEL team. You’ll help to shape M4D’s impact strategy, develop and apply diverse MEL tools and methodologies, and champion our impact internally and externally.” Ruth Orbach, MEL Director About the Team The Mobile for Development (M4D) team drives innovation in digital technology to reduce inequalities in our world. Singularly positioned at the intersection of the mobile ecosystem and the development sector, we stimulate digital innovation to deliver both sustainable business and large-scale socio-economic impact for the underserved. Our unique research and insights platform advances digital innovations and implementations that empower underserved populations to build a better future. Our in-market expertise informs partnerships between the mobile industry, tech innovators, governments and the development sector. And our unparalleled convening power motivates conversations and inspires action. To date, we have reached more than 260 million people. The central MEL team supports M4D with consistent, meaningful and exciting M&E methodologies and results. Our approach to measuring impact centres on pragmatic and action-orientated MEL to ensure that every initiative we undertake contributes to meaningful and measurable impact. We use rigorous yet pragmatic methodologies to assess our impact and generate evidence that strengthens our programming and guides decision-making. This approach helps us understand and amplify our impact, continuously adapt and refine our programmes for greater relevance and effectiveness and share actionable insights that contribute to real-world change. We measure impact across three key areas: Climate: Supporting mobile-enabled solutions that enhance resilience and adaptation to climate change Gender: Addressing the mobile gender gap and empowering women by increasing access to digital technology and mobile internet Scale and sustainable innovation: Catalysing investment through innovation funds to de-risk digital innovation for impact To ensure meaningful impact at the community level, we track changes in mobile internet access and usage, improvements in livelihoods, and enhanced climate resilience. About the Role The MEL Manager will play a central role in shaping how we understand, measure, and amplify the impact of digital solutions for underserved communities. In this dynamic role, the MEL Manager will lead the MEL strategy for our Digital Inclusion programme and contribute to M4D’s broader MEL vision. Working closely with the Director of MEL, this role will help drive cross-programme learning, ensuring our evidence and insights inform decision-making and programme design at all levels. The MEL Manager will collaborate with the Digital Inclusion team to strengthen existing MEL efforts, design innovative approaches to measuring impact, and deliver high-quality evidence that drives results. From overseeing impact assessments and outcome mapping to shaping our learning agenda and extracting actionable insights, this role will be instrumental in enhancing how we demonstrate and grow our impact. The Manager will work closely with the Digital Inclusion programme team to support existing MEL activities, and to take these to a new level, ensuring the robust evidence and learning. The Manager will also oversee key MEL initiatives, including impact assessments, learning agenda development, outcome mapping, and insights, contributing to M4D’s overall impact and learning goals. About You You will bring a strong foundation in research and a passion for using digital technologies to advance development outcomes. You will thrive in a diverse team dedicated to empowering people via mobile and emerging technology, and bring many of the following: Excellent analytical skills, such as the ability to define research questions, devise analytical frameworks, analyse data and extract insights. Strong command over qualitative research methodologies. Knowledge and experience of quantitative research methodologies is desirable. An understanding of the mobile industry and the international development sector, including a genuine interest in the commercial and social benefits presented by the adoption of mobile and emerging technologies in low-and-middle income countries. Demonstrated ability to plan and manage research projects, driving them through to completion with minimal guidance from your managers. Prior experience of managing externally commissioned research projects from end-to-end is desirable. Demonstrated experience establishing and managing productive work relationships, at all levels, including C-level. Fluent and compelling written and oral communications skills in English, including an ability to articulate complex issues in plain language. Knowledge of a second language (e.g. French) would be a plus. A track record of delivering results both through individual contribution and through teams. A proactive approach and a willingness to make suggestions and test new ideas. Contract type Fixed Term Contract (Fixed Term) Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site , our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.

Department: Mobile for Development Team: MEL Location: New Delhi (hybrid working) Position type: Fixed Term Contract until July 2027 What the hiring manager says “We’re seeking a motivated, impact-driven individual to support monitoring, evaluation and learning (MEL) across M4D and dive deep into programme-level work with the Digital Inclusion team as a part of M4D’s central MEL team. You’ll help to shape M4D’s impact strategy, develop and apply diverse MEL tools and methodologies, and champion our impact internally and externally.” Ruth Orbach, MEL Director About the Team The Mobile for Development (M4D) team drives innovation in digital technology to reduce inequalities in our world. Singularly positioned at the intersection of the mobile ecosystem and the development sector, we stimulate digital innovation to deliver both sustainable business and large-scale socio-economic impact for the underserved. Our unique research and insights platform advances digital innovations and implementations that empower underserved populations to build a better future. Our in-market expertise informs partnerships between the mobile industry, tech innovators, governments and the development sector. And our unparalleled convening power motivates conversations and inspires action. To date, we have reached more than 260 million people. The central MEL team supports M4D with consistent, meaningful and exciting M&E methodologies and results. Our approach to measuring impact centres on pragmatic and action-orientated MEL to ensure that every initiative we undertake contributes to meaningful and measurable impact. We use rigorous yet pragmatic methodologies to assess our impact and generate evidence that strengthens our programming and guides decision-making. This approach helps us understand and amplify our impact, continuously adapt and refine our programmes for greater relevance and effectiveness and share actionable insights that contribute to real-world change. We measure impact across three key areas: Climate: Supporting mobile-enabled solutions that enhance resilience and adaptation to climate change Gender: Addressing the mobile gender gap and empowering women by increasing access to digital technology and mobile internet Scale and sustainable innovation: Catalysing investment through innovation funds to de-risk digital innovation for impact To ensure meaningful impact at the community level, we track changes in mobile internet access and usage, improvements in livelihoods, and enhanced climate resilience. About the Role The MEL Manager will play a central role in shaping how we understand, measure, and amplify the impact of digital solutions for underserved communities. In this dynamic role, the MEL Manager will lead the MEL strategy for our Digital Inclusion programme and contribute to M4D’s broader MEL vision. Working closely with the Director of MEL, this role will help drive cross-programme learning, ensuring our evidence and insights inform decision-making and programme design at all levels. The MEL Manager will collaborate with the Digital Inclusion team to strengthen existing MEL efforts, design innovative approaches to measuring impact, and deliver high-quality evidence that drives results. From overseeing impact assessments and outcome mapping to shaping our learning agenda and extracting actionable insights, this role will be instrumental in enhancing how we demonstrate and grow our impact. The Manager will work closely with the Digital Inclusion programme team to support existing MEL activities, and to take these to a new level, ensuring the robust evidence and learning. The Manager will also oversee key MEL initiatives, including impact assessments, learning agenda development, outcome mapping, and insights, contributing to M4D’s overall impact and learning goals. About You You will bring a strong foundation in research and a passion for using digital technologies to advance development outcomes. You will thrive in a diverse team dedicated to empowering people via mobile and emerging technology, and bring many of the following: Excellent analytical skills, such as the ability to define research questions, devise analytical frameworks, analyse data and extract insights. Strong command over qualitative research methodologies. Knowledge and experience of quantitative research methodologies is desirable. An understanding of the mobile industry and the international development sector, including a genuine interest in the commercial and social benefits presented by the adoption of mobile and emerging technologies in low-and-middle income countries. Demonstrated ability to plan and manage research projects, driving them through to completion with minimal guidance from your managers. Prior experience of managing externally commissioned research projects from end-to-end is desirable. Demonstrated experience establishing and managing productive work relationships, at all levels, including C-level. Fluent and compelling written and oral communications skills in English, including an ability to articulate complex issues in plain language. Knowledge of a second language (e.g. French) would be a plus. A track record of delivering results both through individual contribution and through teams. A proactive approach and a willingness to make suggestions and test new ideas. Contract type Fixed Term Contract (Fixed Term) Worker type Employee What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish. In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others. To learn more about the GSMA, visit our career site , our LinkedIn page and our Twitter page. Being You at the GSMA We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life. GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation. Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact. Insightful leaders We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance. Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help. Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.