Kiosk Manager

As a Kiosk Manager, you will be responsible for capturing and opening positions across India.  Overseeing the daily operations and performance of a designated kiosk or a group of kiosks. This role involves managing staff, optimizing sales, and ensuring a positive customer experience. The Kiosk Manager is also accountable for inventory management, financial reporting, and maintaining the overall appearance of the kiosk.

Responsibilities

• Expand and open kiosk counters across pan-India.
• Oversee the day-to-day operations of the kiosk, ensuring compliance with company policies and procedures.
• Monitor staffing levels, schedule shifts, and allocate resources efficiently.
• Set and achieve sales targets and key performance indicators (KPIs).
• Implement strategies to drive sales, upsell products, and maximize revenue.
• Ensure that customers receive excellent service and have a positive experience at the kiosk.
• Address customer inquiries, concerns, and feedback promptly.
• Recruit, train, and supervise kiosk staff.
• Conduct performance evaluations and provide feedback to team members.
• Foster a positive and motivated work environment.
• Manage inventory levels and ensure stock is replenished as needed.
• Conduct regular inventory checks to prevent shortages or overstock situations.
• Prepare and analyse financial reports, including sales reports, expenses, and profit margins.
• Implement cost-control measures to optimize financial performance.
• Maintain the visual appeal of the kiosk, ensuring that displays are attractive and products are well-presented.
• Collaborate with marketing teams for promotional displays and campaigns.
• Ensure compliance with health and safety regulations.
• Adhere to all relevant legal guidelines and industry standards.
• Manage relationships with suppliers and vendors.
• Negotiate terms and conditions to optimize procurement processes.
• Identify potential locations: Analyse demographics, foot traffic, and competition to pinpoint areas with high potential for your kiosk.
• Understand customer needs: Research customer preferences, buying behaviour, and trends relevant to your kiosk offering.
• Define your goals: Clearly outline your expansion objectives, including the number of new kiosks, target locations, and growth timeline.
• Revenue projections: Develop realistic revenue forecasts based on market research and historical performance.
• Enhance brand visibility: Develop a cohesive branding strategy to maintain consistency across all kiosks.
• Implement marketing campaigns: Use various marketing channels, both online and offline, to create awareness about your kiosk expansion.
• Stay agile: Be adaptable and open to making changes based on market dynamics, customer feedback, and emerging trends.
• Innovate: Introduce new products, services, or experiences to keep your kiosk offerings fresh and appealing.