Key Account Manager

Key Account Manager- (Hospital Retail)

Key Responsibilities:

Client Relationship Management:

• Develop and maintain strong, long-lasting relationships with key clients.
• Serve as the main point of contact for key accounts, addressing their needs and concerns promptly.
• Regularly conduct client meetings to understand their business objectives and challenges.

Strategic Account Planning:

• Collaborate with clients to create strategic account plans, aligning with their goals and objectives.
• Identify growth opportunities within key accounts and develop strategies to capitalize on them.
• Work closely with internal teams to execute account plans effectively.

Communication and Coordination:

• Facilitate effective communication between clients and internal teams.
• Ensure timely and accurate delivery of products/services and address any issues that may arise.
• Collaborate with cross-functional teams, including sales, marketing, and customer support, to deliver comprehensive solutions.

Revenue Generation:

• Meet and exceed revenue targets for assigned key accounts.
• Identify opportunities for upselling and cross-selling additional products or services.
• Negotiate contracts and agreements to maximize profitability.

Market and Industry Knowledge:

• Stay informed about industry trends, market conditions, and competitor activities.
• Provide insights and recommendations based on market knowledge.

Customer Satisfaction and Retention:

• Monitor customer satisfaction levels and take proactive measures to address any issues.
• Develop strategies to enhance customer loyalty and retention.

Reporting and Analysis:

• Prepare regular reports on key account performance : Product, Cluster, Store level to present findings and implement actionable.
• Analyze sales data to identify trends, opportunities, and potential challenges.

Requirement:

• Graduate from a recognized institute with 8+ years of experience in managing national key accounts
• Capacity to think strategically, identify client needs, and align offerings with business trends is highly valued.
• Strong relationship-building skills are necessary to connect with a variety of stakeholders, including external clients and internal teams.
• The ability to analyze data, prepare working plans, and track performance