Key Account Manager

This role is for one of the Weekday's clients

Key Account Manager (KAM)

Requirements

Key Responsibilities:

• Serve as the primary point of contact for assigned key accounts, ensuring seamless communication and support.
• Build and nurture strong relationships with key stakeholders and decision-makers within client organizations.
• Develop a deep understanding of client goals, challenges, and expectations to proactively offer relevant solutions and services.
• Address client inquiries and resolve issues promptly, ensuring high levels of customer satisfaction.
• Collaborate with internal teams such as Sales, Marketing, Product, and Customer Support to deliver a consistent client experience.
• Monitor account performance, identify areas for improvement, and work towards retention and upsell opportunities.
• Regularly review client feedback and take action to enhance service delivery.
• Maintain accurate and up-to-date account information, including reporting on account health, renewals, and escalations.
• Prepare and present account reviews, usage reports, and performance dashboards.
• Stay informed about industry trends and competitor activities to identify new opportunities and threats.
  

Key Skills & Competencies:

• Customer Service Orientation: Demonstrated ability to understand and anticipate customer needs, address concerns, and deliver value.
• Communication Skills: Excellent written and verbal communication skills with the ability to interact effectively with all levels of stakeholders.
• Relationship Management: Strong interpersonal skills and a proven track record of building lasting client relationships.
• Problem-Solving: A proactive mindset with strong analytical and conflict-resolution skills.
• Time Management: Ability to prioritize tasks, manage multiple accounts, and meet deadlines without compromising on service quality.
• Collaboration: Team player who can work cross-functionally and coordinate internal resources for client success.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and MS Office Suite.
  

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 2-5 years of experience in account management, client servicing, or customer success roles.
• Experience handling mid to large-sized accounts will be an advantage.
• Exposure to B2B or SaaS environments is preferred but not mandatory