Key Account Manager

Job Description

Company Description: Voiro is a Bangalore-based company that provides cloud-hosted workflow management solutions designed specifically for enterprises that generate revenue from advertising sales on their owned and operated platforms. Our mission is to continuously simplify the business processes to accelerate the way publishers sell inventory while making relevant data accessible across their monetization workflow. Position Overview: We are seeking an experienced and strategic Account Management Lead to drive excellence in customer relationships, retention, upsells, and optimization. This role will be instrumental in developing and implementing customer success strategies across our diverse client portfolio, which includes broadcasters, online retailers, and emerging online media content creators. Key Responsibilities: As a Key Account Manager you will be responsible for developing and executing strategic initiatives for Voiro s strategic accounts to increase customer satisfaction, retention, and growth. This includes: Customer Success Strategy: Establishing and maintaining strategic relationships with key enterprise accounts while overseeing the broader customer portfolio. Creating and implementing account management programs that improve stakeholder relationships, customer satisfaction, and revenue growth. Developing strategies to identify and capitalize on expansion opportunities within existing accounts. Should be willing to travel within India and Internationally. Cross-functional Leadership: Collaborating with product, sales, and marketing teams to ensure customer feedback is effectively incorporated into product development and company strategy. Leading quarterly business reviews with key stakeholders to analyze team performance and customer health metrics. Business Impact: Overseeing customer retention and expansion strategies to drive revenue growth and customer endorsement. Required Qualifications: 10-12 years of progressive experience in account management, or related client-facing roles. Strong understanding of digital advertising, ad technology, and media landscape. Demonstrated ability to develop and implement strategic account management initiatives that drive business growth. Excellence in stakeholder management with experience in enterprise-level client relationships including CXOs. Strong analytical and problem-solving skills with data-driven decision-making capabilities. Desired Skills: Strong presentation and communication skills with the ability to engage at all levels of an organization. Strategic thinking with the ability to translate customer insights into actionable business strategies. Proven ability to manage complex projects and drive cross-functional initiatives. Strong business acumen with experience in budget management and resource allocation. Must have experience in upselling and cross-selling to existing clients. This position offers the opportunity to play a crucial role in shaping the future of customer success at Voiro while driving a significant impact on business growth and customer satisfaction.