Key Account Manager

Greetings from Synergy Resource Solutions (www.synergyresource.co.in), a leading recruitment consultancy Firm.

We are hiring for our client which is an Ahmedabad based creative agency that caters to clientele across sectors and geographies. Their service portfolio spans arenas as diverse as Social Media, Films, Design, Web Development, and Digital Marketing.

Position:

Qualification:

Office Timing:

Experience:

Location:

CTC Range:

Roles and Responsibilities:

• Manage a portfolio of client accounts, serving as the main point of contact for all client communications
• Develop and maintain strong relationships with clients, understanding their needs and providing solutions to meet those needs
• Collaborate with internal teams to ensure client satisfaction and drive revenue growth
• Monitor account performance and provide regular updates to clients on progress and results
• Identify opportunities for upselling and cross-selling additional products or services to clients
• Resolve any client issues or concerns in a timely and professional manner
• Stay up-to-date on industry trends and best practices in account management

• Reviewing day-to-day tasks for Ac Mgmt. team
• Ensuring all daily, weekly, monthly reports are sent out on time
• Handle all client escalations
• Conduct meetings with the team for smooth task distribution and cross-team collaborations
• Liaise with TLs during the project.
• Ensure good quality emails are sent and take steps to review and improve them with the team
• Ensure and review MOMs and their 24-hour turnaround time
• Ensure handovers and new recruitment upon transitions
• Liaise with Finance for payment related tasks and queries
• Present quarterly account report
• Liaise with BD; Create and review proposals; initiate renewals
• Conduct well organized project kickoff meetings
• Keep in touch with clients through courtesy meetings, calls
• Cross-sell and increase account value