Key Account Manager

Role Overview: As a Key Account Manager in the Higher Education and Skills (HE) English department based in South India, your main responsibility will be managing and nurturing strategic relationships with high-value Higher Education and Skills networks across India and South Asia. Your objective is to promote the adoption of English language learning and assessment products and services, enhance customer satisfaction, and contribute to revenue and impact targets for the HE English portfolio. Key Responsibilities: - Manage a portfolio of high-value customers and HE groups, serving as the primary relationship manager. - Develop and implement Account Plans to retain and expand business from key accounts. - Build long-term, trust-based relationships with decision-makers and influencers in the Higher Education and Skills sector. - Oversee account management tasks for Platinum, Gold, Silver, and Bronze accounts. - Ensure smooth onboarding of new partner Higher Education and Skills institutions and seamless delivery of English exams and learning services. - Identify opportunities for upselling and cross-selling within managed accounts. - Maintain accurate account records and pipeline updates using CRM tools. - Work closely with the Marketing team to customize campaigns based on account-specific needs. - Collaborate with colleagues across South Asia to align on best practices and engagement strategies in the Higher Education and Skills sector. Qualification Required: - Bachelor's degree in Business, Education, or a related field. - At least 5 years of experience in account management, business development, or B2B client relationship roles. - Strong communication and presentation skills. - Ability to manage multiple stakeholders and projects effectively. - Proficiency in English at the C1 level in CEFR. - Familiarity with the English language education ecosystem in India is desirable. - Understanding of international Higher Education and Skills curricula. - Experience with CRM tools and exposure to working with multi-location or pan-India accounts. Additional Details: Frequent travel within India to meet and support key Higher Education and Skills accounts is expected as per business needs and travel policy.,