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Otis
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Key Account Manager

Key Account Manager

Otis

8 - 10 years

16 - 18 Lacs

Mumbai Malda

Posted:1 week ago| Platform:

Apply

Skills Required

Interpersonal skills Construction Sales Data management Account management Sales process Asset management SIP field engineering CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Date Posted:

2025-06-03

Country:

India

Location:

Wester Region - 9th Floor, Magnus Tower, Mindspace, Link Road, Malad (West), MUMBAI-400064, India

Job Description

Retain & Add major customers in Otis fold and handle Key Volume customers of region.
Drive Share of Wallet Tracking in terms of both volume and value for Key Accounts
Initiate Customer Relationship Management (CRM) activities for the Key accounts.
Initiate customer events and drive innovative customer contact programmes.
Work closely with Zonal sales teams and drive bookings from major accounts. Monitor the Zonal account management performance and extend active support attending customer meetings based on requirement. Partner with all stake holders in the organization in achieving the goals.
Share new product propositions/applications with regional teams for better market penetration.
Identify techniques and manage product benchmarking in Key Accounts with respect to competition.
Quotation submission to all the enquiries and compete vigorously in the market for winning the order.
Payment collection from the Key Account Volume customer as per the terms agreed and good asset management in place
To remain proactive to customers / employee needs and develop, maintain good business relationship with customers.
Make joint site visits along with construction head to meet the customer as well as assess the site condition during the sales process.
Tracking of all customer complaints (written / telephonic) addressed to MD, GM and Area Manager and responding to them within the stipulated time. Present the customer complaint status to Regional Head
Ensure that Weekly / Monthly reporting is forwarded to reporting manager.
Conduct SIP meetings at office and ensure that construction and sales resolution of the complaint, obtain feedback from the customers.
On resolution of the complaint, obtain feedback from the customers.

Key Skills
Team handling skills
Influencing Skills
Understanding the industry Dynamics
Data Management & Analysis
Selling experience (Market Pulse)
Communication skills

Education & Experience required
BE and MBA with 8-10 years in Elevator industry
Excellent Communication & Interpersonal skills
Assertive, Proactive, Result orientated and Self-starter
Ability / Confidence to handle high profile Key Customers

Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do . We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here .

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Key Account Manager