Key Account Manager - North & East

The Key Accounts Manager will be responsible for managing and growing relationships with a network of hospitals, healthcare institutions, and corporate hospital chains across India. This role involves strategic account management, business development, and cross-functional coordination to drive sales, enhance partnerships, and ensure seamless customer service for ophthalmic products, equipment, and services.

Responsibilities:

• Responsible for achieving sales target of assigned key accounts.

• Building relationship with internal & external customers (Doctors/ KOL’s/Distributors/peers/superiors), developing new customers, monitoring competitor activities, keeping track of the daily working, keeping track of customer usage pattern and maintaining records in assigned accounts.

• Serve as the primary point of contact for key accounts, ensuring satisfaction, addressing concerns, and optimizing service levels.

• Handling customer complaints and working towards absolute customer delight

• Oversee contract negotiations, pricing agreements, and ensure adherence to compliance and regulatory guidelines.

• Responsible to track IOL/Phaco market-share in the assigned territory and keep track of competition actions – to proactively ensure market leadership in the state/ territory assigned. also, will be closely supporting Manager to develop and strengthen relationship with some of the Key Opinion Leaders of his assigned territory.  Adheres to environmental policy, procedures, and supports department environmental Objectives.

• Ensuring 100% sales achievement on a monthly and quarterly basis by optimizing the right product mix to meet annual sales target.

• Upgrading existing customer of IOL to Premium IOLs. Should attend OTs regularly to

• understand customer needs, ensuring customer’s delight.

• Maintaining field reporting discipline and timely submission of reports.

• Developing Sound Product Knowledge; In assigned accounts conducting scientific programs regularly - CME/round table meetings.

• Monitor market trends, competitor activities, and customer preferences to provide insights for business strategy refinement.

• Work closely with internal teams including Sales, Marketing, Logistics, and Customer Support to ensure seamless execution of contracts and orders.

Provide product training and technical support to hospital staff, procurement teams, and key stakeholders.

What Experience & Skills You Will Need:

Essential:

Bachelor’s degree in science, or related field or equivalent experience.

Minimum of 10 years of experience selling medical devices or related roles.

Develop and maintain strong, long-term client relationships

Proficiency in Microsoft Office (Excel, Word, Outlook).

Effectively negotiate contracts, pricing, and terms to benefit both parties.

Excellent communication and interpersonal skills.

Good problem-solving skills and a customer-centric approach.

Willingness to travel extensively across India for client meetings and business development activities.

What We Can Offer You:

• Comprehensive benefits package including Health and wellness allowance

• Employee Assistance Program

• Global appreciation platform to recognize colleagues around the globe

• Being part of an organization, you can be proud to work for changing the lives of millions of people!