Location Lucknow Discipline: Sales Job type: Permanent Full Time Job ref: 009848 Base Location: Lucknow, India Territory Covered : Bareily, Badaun, Lucknow, Sitapur, Behraich, Basti, Kanpur, Lakhimpur, Sahjahanpur, Balrampur, Gonda, Raibareily, Ayodhya, AMETHI, Jhansi, Orai, Barabanki, Gorakhpur, Siddhartha Nagar, Padrauna. What You’ll Be Doing: Sales of Rayner and Rayner associate products to the ophthalmologist in Private Practice, Teaching Institute, Charitable Hospital and Govt Hospitals. Accountable for achieving agreed sales and performance targets within agreed budgets and timescales. Implement related activities like customer events, sales and marketing campaigns, sales presentations necessary to achieve agreed objectives. Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors. Achieve agreed coverage and frequency targets through various communication channels. Ensure customer satisfaction and best-in-class customer relationship. Ensure the accurate and timely completion of all reports. Contribute positively to the Sales and Marketing team through co-operative relationships and collaborative efforts to achieve team and company objectives. Analyze the territory/market’s potential, track sales and status reports. Develop and implement sales strategies to effectively penetrate the ophthalmologist market. Identify new business opportunities and develop a pipeline of potential clients. Monitor market trends, competitor activities, and customer feedback to identify opportunities for product. Prepare and submit regular sales reports, forecasts, and updates to the line manager. What Experience & Skills Do You Need: Bachelor’s degree in commerce and science Physics, Pharmacy and Engineering background would be an added advantage. Min 3 years of handling Pharma / Surgical/ Medical Device Product, Managed Science based selling with a proven record of sales performance. sales experience in the Ophthalmic Medical Devices industry will be an added advantage and preferred. Strong communication skills Fluent communication in English, Hindi, and Local state language. Advanced ability in MS Office suite such as Excel, Word, and PowerPoint. What We Can Offer You Comprehensive benefits package including Health and wellness allowance Employee Assistance Program Global appreciation platform to recognise colleagues around the globe Being part of an organisation you can be proud to work for changing the lives of millions of people!
Location Lucknow Discipline: Sales Job type: Permanent Full Time Job ref: 009847 Base Location: Lucknow Territory Covered: Uttar Pradesh and part of Uttarakhand. What You’ll Be Doing: Scientific Sales of Rayner products to the ophthalmologist in Private practice, Teaching Institute, Charitable Hospital. Chain Hospital and Govt run Hospitals. Accountable for achieving agreed Commercial targets as per the targeted product Mix. Increase Awareness, Sales, and Market share of premium products of Rayner portfolio. Implement activities like customer events, marketing campaigns, sales presentations necessary to achieve agreed objectives. Design sales strategy for the development of the assigned region. Maintain both customer and channel partner satisfactory relationship for healthy business growth. Maintain credit control of the territory and ensure the payment within the company norms. Ensure the accurate and timely completion of all reports. Maintain the necessary inventory with the distributors in each territory. To work as mentor and help the team members to achieve of the commercial goal. Work in coordination with the marketing Team to develop the KOL Managing a team of Business Managers What Experience & Skills Do You Need: Graduate preferably Science background or B.E MBA in Marketing preferred. Min 7 years of handling Pharma / Surgical/ Medical Device Product, Managed Science based selling with a proven record of sales performance. Sales experience in the Ophthalmic Medical Devices industry will be preferred. Doctor connection of assigned territory required. Strong communication skills Fluent communication in English, Hindi, and Local state language. Advanced ability in MS Office suite such as Excel, Word, and Power point What We Can Offer You Comprehensive benefits package including Health and wellness allowance Employee Assistance Program Global appreciation platform to recognise colleagues around the globe Being part of an organisation you can be proud to work for changing the lives of millions of people!
Location Ahmedabad Discipline: Sales Job type: Permanent Full Time Job ref: 009987 We are seeking a dedicated and technically skilled Service Engineer to install, maintain, and repair Phacoemulsification (Phaco) machines used in ophthalmic surgeries. The ideal candidate will have a strong background in biomedical equipment, exceptional troubleshooting abilities, and experience working in a hospital or clinical environment. Purpose of the Role: Carrying out installations for new ophthalmology equipment - Phaco machine at Client sites across India Perform routine preventive maintenance, servicing, and on-site repairs of medical equipment according to company guidelines and regulatory standards. Diagnose technical issues and implement solutions quickly to minimize equipment downtime. Provide on-call and in-person technical support to clients; handle complaints and service requests efficiently. Maintain detailed service logs, warranty records, and installation reports. Ensure accurate data entry in the CRM or service system. Train medical staff and end users on proper equipment usage and basic troubleshooting techniques. Work closely with the sales team, Clinical Application Specialist, R&D, and logistics teams to ensure smooth product delivery, feedback sharing, and service execution.
Location Coimbatore Discipline: Sales Job type: Permanent Full Time Job ref: 010027 Base Location: Coimbatore Territory Covered: Thirchy, Chennai, Coimbotore, Vellore, Dharmapuri, Erode, Salem, Karur, Namakkal, Tenkasi, Nagarcoil, Madurai. What You’ll Be Doing: Sales of Rayner and Rayner associate products to the ophthalmologist in Private Practice, Teaching Institute, Charitable Hospital and Govt Hospitals. Accountable for achieving agreed sales and performance targets within agreed budgets and timescales. Implement related activities like customer events, sales and marketing campaigns, sales presentations necessary to achieve agreed objectives. Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors. Achieve agreed coverage and frequency targets through various communication channels. Ensure customer satisfaction and best-in-class customer relationship. Ensure the accurate and timely completion of all reports. Contribute positively to the Sales and Marketing team through co-operative relationships and collaborative efforts to achieve team and company objectives. Analyze the territory/market’s potential, track sales and status reports. Develop and implement sales strategies to effectively penetrate the ophthalmologist market. Identify new business opportunities and develop a pipeline of potential clients. Monitor market trends, competitor activities, and customer feedback to identify opportunities for product. Prepare and submit regular sales reports, forecasts, and updates to the line manager. What Experience & Skills Do You Need: Bachelor’s degree in commerce and science Physics, Pharmacy and Engineering background would be an added advantage. Min 3 years of handling Pharma / Surgical/ Medical Device Product, Managed Science based selling with a proven record of sales performance. sales experience in the Ophthalmic Medical Devices industry will be an added advantage and preferred. Strong communication skills Fluent communication in English, Hindi, and Local state language. Advanced ability in MS Office suite such as Excel, Word, and PowerPoint. What We Can Offer You Comprehensive benefits package including Health and wellness allowance Employee Assistance Program Global appreciation platform to recognise colleagues around the globe Being part of an organisation you can be proud to work for changing the lives of millions of people!
Location Delhi Discipline: Sales Job type: Permanent Full Time Job ref: 010008 Base Location: Delhi Territory Covered : South Delhi, Gurgaon, Faridabad What You’ll Be Doing: Sales of Rayner and Rayner associate products to the ophthalmologist in Private Practice, Teaching Institute, Charitable Hospital and Govt Hospitals. Accountable for achieving agreed sales and performance targets within agreed budgets and timescales. Implement related activities like customer events, sales and marketing campaigns, sales presentations necessary to achieve agreed objectives. Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors. Achieve agreed coverage and frequency targets through various communication channels. Ensure customer satisfaction and best-in-class customer relationship. Ensure the accurate and timely completion of all reports. Contribute positively to the Sales and Marketing team through co-operative relationships and collaborative efforts to achieve team and company objectives. Analyze the territory/market’s potential, track sales and status reports. Develop and implement sales strategies to effectively penetrate the ophthalmologist market. Identify new business opportunities and develop a pipeline of potential clients. Monitor market trends, competitor activities, and customer feedback to identify opportunities for product. Prepare and submit regular sales reports, forecasts, and updates to the line manager. What Experience & Skills Do You Need: Bachelor’s degree in commerce and science Physics, Pharmacy and Engineering background would be an added advantage. Min 3 years of handling Pharma / Surgical/ Medical Device Product, Managed Science based selling with a proven record of sales performance. sales experience in the Ophthalmic Medical Devices industry will be an added advantage and preferred. Strong communication skills Fluent communication in English, Hindi, and Local state language. Advanced ability in MS Office suite such as Excel, Word, and PowerPoint. What We Can Offer You Comprehensive benefits package including Health and wellness allowance Employee Assistance Program Global appreciation platform to recognise colleagues around the globe Being part of an organisation you can be proud to work for changing the lives of millions of people!
Location Kolkata Discipline: Sales Job type: Permanent Full Time Job ref: 010107 Base Location: Kolkata Territory Covered: North Kolkata, Purulia, Bankura, Burdwan East, Midnapur West, Hooghly, 24 PGS(N) What You’ll Be Doing: Sales of Rayner and Rayner associate products to the ophthalmologist in Private Practice, Teaching Institute, Charitable Hospital and Govt Hospitals. Accountable for achieving agreed sales and performance targets within agreed budgets and timescales. Implement related activities like customer events, sales and marketing campaigns, sales presentations necessary to achieve agreed objectives. Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors. Achieve agreed coverage and frequency targets through various communication channels. Ensure customer satisfaction and best-in-class customer relationship. Ensure the accurate and timely completion of all reports. Contribute positively to the Sales and Marketing team through co-operative relationships and collaborative efforts to achieve team and company objectives. Analyze the territory/market’s potential, track sales and status reports. Develop and implement sales strategies to effectively penetrate the ophthalmologist market. Identify new business opportunities and develop a pipeline of potential clients. Monitor market trends, competitor activities, and customer feedback to identify opportunities for product. Prepare and submit regular sales reports, forecasts, and updates to the line manager. What Experience & Skills Do You Need: Bachelor’s degree in commerce and science Physics, Pharmacy and Engineering background would be an added advantage. Min 3 years of handling Pharma / Surgical/ Medical Device Product, Managed Science based selling with a proven record of sales performance. sales experience in the Ophthalmic Medical Devices industry will be an added advantage and preferred. Strong communication skills Fluent communication in English, Hindi, and Local state language. Advanced ability in MS Office suite such as Excel, Word, and PowerPoint. What We Can Offer You Comprehensive benefits package including Health and wellness allowance Employee Assistance Program Global appreciation platform to recognise colleagues around the globe Being part of an organisation you can be proud to work for changing the lives of millions of people!
Location Ahmedabad Job type: Permanent Full Time Job ref: 010907 The Customer Service Manager (India) will have overall responsibility for customer service and warehouse operations in India. Reporting to the Global Customer Service Director, this role ensures alignment with global best practices, delivers excellent customer service, and supports business growth. The CSM will oversee order processing, dispatch, inventory control, compliance, and warehouse activities, while leading, motivating, and developing a flexible team capable of working across both customer service and warehouse functions. Customer Service Leadership Ensure high standards of customer service, acting as the primary escalation point in India. Oversee accurate and timely order processing, dispatch, and invoicing in line with commercial priorities. Implement customer service policies, procedures, and best practices aligned with global standards. Manage feedback, complaints, and customer escalations professionally and efficiently. Provide ongoing coaching, 1:1s, and performance reviews; handle performance management in line with company and HR policy. Drive continuous improvement initiatives and support implementation & testing of new systems or processes as needed. Warehouse & Inventory Management Ensure accurate, efficient, and timely processing and dispatch of customer orders. Supervise and optimize the pick, pack, and ship process to meet SLA and customer expectations. Maintain accurate inventory records; perform stock reconciliations and annual stock checks. Monitor warehouse safety, cleanliness, security, and organization of all storage areas. Raise purchase orders (POs) for local requirements; perform PO vs invoice comparisons. Monitor safety stock levels and coordinate replenishment with the Supply Chain and Country Manager. Maintain and update SKU reports and other relevant inventory documentation. Order Processing & Dispatch Lead the order fulfilment process to ensure prompt dispatch and delivery of goods. Monitor order flow to ensure no unnecessary delays that may impact customer satisfaction or monthly sales targets. Ensure invoicing is done daily and accurately; collaborate with Finance to follow up on overdue payments. Customs, Import & Compliance Oversee import processes, resolve any customs-related issues during shipment receipt. Handle insurance documentation, damage claims for lenses, and coordinate with relevant stakeholders. Maintain accurate and up-to-date records related to import documentation, customer complaints, and legal correspondence. Systems, Documentation & Reporting Maintain accurate customer master data in CRM/ERP systems. Generate and analyse inventory, shipping, and order reports, support commercial / sales and finance with data for quarterly reporting. Ensure compliance with local data protection and money laundering regulations. Keep records of all legal documents and correspondence related to customer support.
Location Mumbai Discipline: Marketing Job type: Permanent Full Time Job ref: 011187 We are seeking a Marketing Manager to lead and be accountable for the growth, development, and promotion of Rayner’s portfolio in India market. The purpose of this role is to lead and be accountable for the growth, development and promotion of Rayner’s portfolio , maximising the impact of all marketing activities and ensuring alignment with the global and regional marketing plans. In this role, you will build effective relationships with KOLs and other external stakeholders to harness their cooperation and engagement in developing innovative products and participate in and actively engage in organizing specialist marketing programs at major industry conferences in the region.
Location Kolkata Discipline: Sales Job type: Permanent Full Time Job ref: 011867 We are seeking a highly motivated and results-driven Surgical Equipment Specialist (SES) to join our dynamic and growing sales team. In this role, you will be responsible for developing and managing distribution channels across assigned region. As a key representative of SOPHI, you will play a critical role in driving growth, supporting partners, and ensuring our innovative surgical solutions reach their full market potential. What You'll Be Doing: Commercial Performance Achieving the sales of Sophi and Sophi accessories across India. Collaborate closely with the head of region to ensure that commercial goals are met. Driving sales of Sophi consumables and accessories Working closely with the Sales head on National tenders and with Govt. agencies to support distribution and use of Sophi products Formal training Successfully complete a formal training of Sophi machine Develop a comprehensive understanding of our surgical equipment portfolio. Market Development Identify and evaluate potential new distributor markets across assigned region Act as a key driver for expanding SOPHI’s presence and market share in India Identify new opportunities in collaboration with key distributors Relationship Building Build strong relationships with Distributors & key decision makers in healthcare facilities Identify and pursue new business opportunities to achieve sales targets. Distributor Identification & Enablement Identify suitable distribution partners. Support and coach distributors to become independent, high-performing players in their markets. Customer Education Educate customers & Distributors on the features and benefits of Sophi. Conducting Sophi machine trainings for key customers and internal commercial team KOL (Key Opinion Leader) Development Responsible for building and maintaining relationships between distributors and key opinion leaders Visiting operating theatres and conducting demos at KOLs KOL development for Sophi across all regional markets Quoting and proposal generation Work with internal stakeholders & Key Distributors to prepare quotations and offerings to customers. Facilitate an appropriate pricing strategy for multi-product offerings. Clinical & Educational Support Support wetlabs, demonstrations, and clinical evaluations in collaboration with local partners. Sales reporting Maintain accurate and up-to-date records of sales activities, including customer interactions, sales calls, and pipeline management. Attend conferences and trade shows. Represent the company and local trade shows where needed. Representation & Branding Represent SOPHI at local congresses and trade shows. What Experience & Skills You Will Need: Essential: Bachelor’s degree in engineering, business or marketing is preferred Proven track record in surgical equipment sales. Proven track record in ophthalmology sales. Strong understanding of cataract surgery. Ability to work independently and as part of a team. Experience of first line technical service. Willingness to travel and spend several weeks demonstrating the Sophi range in the O.R. Professional level of English, fluency in local language. What We Can Offer You: Comprehensive benefits package including Health and wellness allowance Employee Assistance Program Global appreciation platform to recognize colleagues around the globe Being part of an organization, you can be proud to work for changing the lives of millions of people!
Location New Delhi Discipline: Sales Job type: Permanent Full Time Job ref: 012247 The Key Accounts Manager will be responsible for managing and growing relationships with a network of hospitals, healthcare institutions, and corporate hospital chains across India. This role involves strategic account management, business development, and cross-functional coordination to drive sales, enhance partnerships, and ensure seamless customer service for ophthalmic products, equipment, and services. Responsibilities: Responsible for achieving sales target of assigned key accounts. Building relationship with internal & external customers (Doctors/ KOL’s/Distributors/peers/superiors), developing new customers, monitoring competitor activities, keeping track of the daily working, keeping track of customer usage pattern and maintaining records in assigned accounts. Serve as the primary point of contact for key accounts, ensuring satisfaction, addressing concerns, and optimizing service levels. Handling customer complaints and working towards absolute customer delight Oversee contract negotiations, pricing agreements, and ensure adherence to compliance and regulatory guidelines. Responsible to track IOL/Phaco market-share in the assigned territory and keep track of competition actions – to proactively ensure market leadership in the state/ territory assigned. also, will be closely supporting Manager to develop and strengthen relationship with some of the Key Opinion Leaders of his assigned territory. Adheres to environmental policy, procedures, and supports department environmental Objectives. Ensuring 100% sales achievement on a monthly and quarterly basis by optimizing the right product mix to meet annual sales target. Upgrading existing customer of IOL to Premium IOLs. Should attend OTs regularly to understand customer needs, ensuring customer’s delight. Maintaining field reporting discipline and timely submission of reports. Developing Sound Product Knowledge; In assigned accounts conducting scientific programs regularly - CME/round table meetings. Monitor market trends, competitor activities, and customer preferences to provide insights for business strategy refinement. Work closely with internal teams including Sales, Marketing, Logistics, and Customer Support to ensure seamless execution of contracts and orders. Provide product training and technical support to hospital staff, procurement teams, and key stakeholders. What Experience & Skills You Will Need: Essential: Bachelor’s degree in science, or related field or equivalent experience. Minimum of 10 years of experience selling medical devices or related roles. Develop and maintain strong, long-term client relationships Proficiency in Microsoft Office (Excel, Word, Outlook). Effectively negotiate contracts, pricing, and terms to benefit both parties. Excellent communication and interpersonal skills. Good problem-solving skills and a customer-centric approach. Willingness to travel extensively across India for client meetings and business development activities. What We Can Offer You: Comprehensive benefits package including Health and wellness allowance Employee Assistance Program Global appreciation platform to recognize colleagues around the globe Being part of an organization, you can be proud to work for changing the lives of millions of people!