Location Lucknow Discipline: Sales Job type: Permanent Full Time Job ref: 009848 Base Location: Lucknow, India Territory Covered : Bareily, Badaun, Lucknow, Sitapur, Behraich, Basti, Kanpur, Lakhimpur, Sahjahanpur, Balrampur, Gonda, Raibareily, Ayodhya, AMETHI, Jhansi, Orai, Barabanki, Gorakhpur, Siddhartha Nagar, Padrauna. What You’ll Be Doing: Sales of Rayner and Rayner associate products to the ophthalmologist in Private Practice, Teaching Institute, Charitable Hospital and Govt Hospitals. Accountable for achieving agreed sales and performance targets within agreed budgets and timescales. Implement related activities like customer events, sales and marketing campaigns, sales presentations necessary to achieve agreed objectives. Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors. Achieve agreed coverage and frequency targets through various communication channels. Ensure customer satisfaction and best-in-class customer relationship. Ensure the accurate and timely completion of all reports. Contribute positively to the Sales and Marketing team through co-operative relationships and collaborative efforts to achieve team and company objectives. Analyze the territory/market’s potential, track sales and status reports. Develop and implement sales strategies to effectively penetrate the ophthalmologist market. Identify new business opportunities and develop a pipeline of potential clients. Monitor market trends, competitor activities, and customer feedback to identify opportunities for product. Prepare and submit regular sales reports, forecasts, and updates to the line manager. What Experience & Skills Do You Need: Bachelor’s degree in commerce and science Physics, Pharmacy and Engineering background would be an added advantage. Min 3 years of handling Pharma / Surgical/ Medical Device Product, Managed Science based selling with a proven record of sales performance. sales experience in the Ophthalmic Medical Devices industry will be an added advantage and preferred. Strong communication skills Fluent communication in English, Hindi, and Local state language. Advanced ability in MS Office suite such as Excel, Word, and PowerPoint. What We Can Offer You Comprehensive benefits package including Health and wellness allowance Employee Assistance Program Global appreciation platform to recognise colleagues around the globe Being part of an organisation you can be proud to work for changing the lives of millions of people!
Location Lucknow Discipline: Sales Job type: Permanent Full Time Job ref: 009847 Base Location: Lucknow Territory Covered: Uttar Pradesh and part of Uttarakhand. What You’ll Be Doing: Scientific Sales of Rayner products to the ophthalmologist in Private practice, Teaching Institute, Charitable Hospital. Chain Hospital and Govt run Hospitals. Accountable for achieving agreed Commercial targets as per the targeted product Mix. Increase Awareness, Sales, and Market share of premium products of Rayner portfolio. Implement activities like customer events, marketing campaigns, sales presentations necessary to achieve agreed objectives. Design sales strategy for the development of the assigned region. Maintain both customer and channel partner satisfactory relationship for healthy business growth. Maintain credit control of the territory and ensure the payment within the company norms. Ensure the accurate and timely completion of all reports. Maintain the necessary inventory with the distributors in each territory. To work as mentor and help the team members to achieve of the commercial goal. Work in coordination with the marketing Team to develop the KOL Managing a team of Business Managers What Experience & Skills Do You Need: Graduate preferably Science background or B.E MBA in Marketing preferred. Min 7 years of handling Pharma / Surgical/ Medical Device Product, Managed Science based selling with a proven record of sales performance. Sales experience in the Ophthalmic Medical Devices industry will be preferred. Doctor connection of assigned territory required. Strong communication skills Fluent communication in English, Hindi, and Local state language. Advanced ability in MS Office suite such as Excel, Word, and Power point What We Can Offer You Comprehensive benefits package including Health and wellness allowance Employee Assistance Program Global appreciation platform to recognise colleagues around the globe Being part of an organisation you can be proud to work for changing the lives of millions of people!
Location Ahmedabad Discipline: Sales Job type: Permanent Full Time Job ref: 009987 We are seeking a dedicated and technically skilled Service Engineer to install, maintain, and repair Phacoemulsification (Phaco) machines used in ophthalmic surgeries. The ideal candidate will have a strong background in biomedical equipment, exceptional troubleshooting abilities, and experience working in a hospital or clinical environment. Purpose of the Role: Carrying out installations for new ophthalmology equipment - Phaco machine at Client sites across India Perform routine preventive maintenance, servicing, and on-site repairs of medical equipment according to company guidelines and regulatory standards. Diagnose technical issues and implement solutions quickly to minimize equipment downtime. Provide on-call and in-person technical support to clients; handle complaints and service requests efficiently. Maintain detailed service logs, warranty records, and installation reports. Ensure accurate data entry in the CRM or service system. Train medical staff and end users on proper equipment usage and basic troubleshooting techniques. Work closely with the sales team, Clinical Application Specialist, R&D, and logistics teams to ensure smooth product delivery, feedback sharing, and service execution.
Location Coimbatore Discipline: Sales Job type: Permanent Full Time Job ref: 010027 Base Location: Coimbatore Territory Covered: Thirchy, Chennai, Coimbotore, Vellore, Dharmapuri, Erode, Salem, Karur, Namakkal, Tenkasi, Nagarcoil, Madurai. What You’ll Be Doing: Sales of Rayner and Rayner associate products to the ophthalmologist in Private Practice, Teaching Institute, Charitable Hospital and Govt Hospitals. Accountable for achieving agreed sales and performance targets within agreed budgets and timescales. Implement related activities like customer events, sales and marketing campaigns, sales presentations necessary to achieve agreed objectives. Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors. Achieve agreed coverage and frequency targets through various communication channels. Ensure customer satisfaction and best-in-class customer relationship. Ensure the accurate and timely completion of all reports. Contribute positively to the Sales and Marketing team through co-operative relationships and collaborative efforts to achieve team and company objectives. Analyze the territory/market’s potential, track sales and status reports. Develop and implement sales strategies to effectively penetrate the ophthalmologist market. Identify new business opportunities and develop a pipeline of potential clients. Monitor market trends, competitor activities, and customer feedback to identify opportunities for product. Prepare and submit regular sales reports, forecasts, and updates to the line manager. What Experience & Skills Do You Need: Bachelor’s degree in commerce and science Physics, Pharmacy and Engineering background would be an added advantage. Min 3 years of handling Pharma / Surgical/ Medical Device Product, Managed Science based selling with a proven record of sales performance. sales experience in the Ophthalmic Medical Devices industry will be an added advantage and preferred. Strong communication skills Fluent communication in English, Hindi, and Local state language. Advanced ability in MS Office suite such as Excel, Word, and PowerPoint. What We Can Offer You Comprehensive benefits package including Health and wellness allowance Employee Assistance Program Global appreciation platform to recognise colleagues around the globe Being part of an organisation you can be proud to work for changing the lives of millions of people!
Location Delhi Discipline: Sales Job type: Permanent Full Time Job ref: 010008 Base Location: Delhi Territory Covered : South Delhi, Gurgaon, Faridabad What You’ll Be Doing: Sales of Rayner and Rayner associate products to the ophthalmologist in Private Practice, Teaching Institute, Charitable Hospital and Govt Hospitals. Accountable for achieving agreed sales and performance targets within agreed budgets and timescales. Implement related activities like customer events, sales and marketing campaigns, sales presentations necessary to achieve agreed objectives. Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors. Achieve agreed coverage and frequency targets through various communication channels. Ensure customer satisfaction and best-in-class customer relationship. Ensure the accurate and timely completion of all reports. Contribute positively to the Sales and Marketing team through co-operative relationships and collaborative efforts to achieve team and company objectives. Analyze the territory/market’s potential, track sales and status reports. Develop and implement sales strategies to effectively penetrate the ophthalmologist market. Identify new business opportunities and develop a pipeline of potential clients. Monitor market trends, competitor activities, and customer feedback to identify opportunities for product. Prepare and submit regular sales reports, forecasts, and updates to the line manager. What Experience & Skills Do You Need: Bachelor’s degree in commerce and science Physics, Pharmacy and Engineering background would be an added advantage. Min 3 years of handling Pharma / Surgical/ Medical Device Product, Managed Science based selling with a proven record of sales performance. sales experience in the Ophthalmic Medical Devices industry will be an added advantage and preferred. Strong communication skills Fluent communication in English, Hindi, and Local state language. Advanced ability in MS Office suite such as Excel, Word, and PowerPoint. What We Can Offer You Comprehensive benefits package including Health and wellness allowance Employee Assistance Program Global appreciation platform to recognise colleagues around the globe Being part of an organisation you can be proud to work for changing the lives of millions of people!
Location Kolkata Discipline: Sales Job type: Permanent Full Time Job ref: 010107 Base Location: Kolkata Territory Covered: North Kolkata, Purulia, Bankura, Burdwan East, Midnapur West, Hooghly, 24 PGS(N) What You’ll Be Doing: Sales of Rayner and Rayner associate products to the ophthalmologist in Private Practice, Teaching Institute, Charitable Hospital and Govt Hospitals. Accountable for achieving agreed sales and performance targets within agreed budgets and timescales. Implement related activities like customer events, sales and marketing campaigns, sales presentations necessary to achieve agreed objectives. Maintain and enhance knowledge of products, product strategy, positioning, key messages, programs, company developments, customers, and competitors. Achieve agreed coverage and frequency targets through various communication channels. Ensure customer satisfaction and best-in-class customer relationship. Ensure the accurate and timely completion of all reports. Contribute positively to the Sales and Marketing team through co-operative relationships and collaborative efforts to achieve team and company objectives. Analyze the territory/market’s potential, track sales and status reports. Develop and implement sales strategies to effectively penetrate the ophthalmologist market. Identify new business opportunities and develop a pipeline of potential clients. Monitor market trends, competitor activities, and customer feedback to identify opportunities for product. Prepare and submit regular sales reports, forecasts, and updates to the line manager. What Experience & Skills Do You Need: Bachelor’s degree in commerce and science Physics, Pharmacy and Engineering background would be an added advantage. Min 3 years of handling Pharma / Surgical/ Medical Device Product, Managed Science based selling with a proven record of sales performance. sales experience in the Ophthalmic Medical Devices industry will be an added advantage and preferred. Strong communication skills Fluent communication in English, Hindi, and Local state language. Advanced ability in MS Office suite such as Excel, Word, and PowerPoint. What We Can Offer You Comprehensive benefits package including Health and wellness allowance Employee Assistance Program Global appreciation platform to recognise colleagues around the globe Being part of an organisation you can be proud to work for changing the lives of millions of people!
Location Ahmedabad Job type: Permanent Full Time Job ref: 010907 The Customer Service Manager (India) will have overall responsibility for customer service and warehouse operations in India. Reporting to the Global Customer Service Director, this role ensures alignment with global best practices, delivers excellent customer service, and supports business growth. The CSM will oversee order processing, dispatch, inventory control, compliance, and warehouse activities, while leading, motivating, and developing a flexible team capable of working across both customer service and warehouse functions. Customer Service Leadership Ensure high standards of customer service, acting as the primary escalation point in India. Oversee accurate and timely order processing, dispatch, and invoicing in line with commercial priorities. Implement customer service policies, procedures, and best practices aligned with global standards. Manage feedback, complaints, and customer escalations professionally and efficiently. Provide ongoing coaching, 1:1s, and performance reviews; handle performance management in line with company and HR policy. Drive continuous improvement initiatives and support implementation & testing of new systems or processes as needed. Warehouse & Inventory Management Ensure accurate, efficient, and timely processing and dispatch of customer orders. Supervise and optimize the pick, pack, and ship process to meet SLA and customer expectations. Maintain accurate inventory records; perform stock reconciliations and annual stock checks. Monitor warehouse safety, cleanliness, security, and organization of all storage areas. Raise purchase orders (POs) for local requirements; perform PO vs invoice comparisons. Monitor safety stock levels and coordinate replenishment with the Supply Chain and Country Manager. Maintain and update SKU reports and other relevant inventory documentation. Order Processing & Dispatch Lead the order fulfilment process to ensure prompt dispatch and delivery of goods. Monitor order flow to ensure no unnecessary delays that may impact customer satisfaction or monthly sales targets. Ensure invoicing is done daily and accurately; collaborate with Finance to follow up on overdue payments. Customs, Import & Compliance Oversee import processes, resolve any customs-related issues during shipment receipt. Handle insurance documentation, damage claims for lenses, and coordinate with relevant stakeholders. Maintain accurate and up-to-date records related to import documentation, customer complaints, and legal correspondence. Systems, Documentation & Reporting Maintain accurate customer master data in CRM/ERP systems. Generate and analyse inventory, shipping, and order reports, support commercial / sales and finance with data for quarterly reporting. Ensure compliance with local data protection and money laundering regulations. Keep records of all legal documents and correspondence related to customer support.