Key Account Manager

About Material Depot:

Material Depot (materialdepot.in) is India’s largest omnichannel platform specializing in wall and floor decor.

Started in 2022 by Manish (ex-BCG) and Sarthak (IITB Alum), who both worked extensively in the construction space globally. With the intent of bringing great design options for Indian Homes. 

We’re the largest online platform in India for home interior goods, and rapidly expanding our offline presence. We overcame the complex construction supply chain to deliver highly curated collections from manufacturers across the world and provide them directly to customer homes, enabling us to offer 10x variety at the 20% lower prices.

We’ve catered to over 10k homes with a mission to bring change to 1 million homes by 2030. 

The company currently is one of the largest online websites in the category and operates 2+ experience centers in Bangalore

🤭 Some stats about us :

Accel, Whiteboard, YCombinator,

🤝 We’re one of the largest retailers of home interior goods in Bangalore working with over 1000+ top designers and architects.

📈 Even as a 3-year-old company, we are at a revenue run rate of $5M+, aims to get to 10M in the next 12 months.

Role Objective:

Nurture and grow relationships with large/strategic clients to drive repeat business, higher engagement, and long-term partnerships.

Key Responsibilities

• Act as the single point of contact for freelancing architects, key design studios, architect firms, and turnkey companies.
• Deeply understand client needs and provide customized solutions from Material Depot’s portfolio.
• Drive retention, repeat orders, and upselling opportunities.
• Ensure seamless client experience during the entire customer journey
• Collaborate with internal teams to ensure high client satisfaction.
• Regularly review account performance, share insights, and propose growth plans.

Requirement

• 4–8 years of account management/client relationship experience.
• Exposure to interiors, construction, building materials, or design-tech industry is preferred.
• Strong relationship-building ability and customer-first mindset
• Excellent leadership, communication, negotiation, and interpersonal skills.
• Hands-on experience with MS Office (Excel, Word); CRM tool knowledge is a plus.
• Willingness to travel regularly to client offices as per business needs.

Skills & Competencies

• Strong negotiation and analytical skills
• Self-driven and Process-oriented mindset
• Comfort working in a

  fast-paced startup environment

• Deep understanding of

  high-involvement retail formats

  and customer journeys