Key Account Manager

• Drive

  renewals and ensure 100% timely fee collections

  from existing schools.
• Identify opportunities for

  upselling and cross-selling

  additional programs, workshops, and products to existing partner schools.
• Act as the

  primary point of contact

  for all school accounts, ensuring smooth issue resolution and high customer satisfaction.
• Track account health, engagement levels, and proactively address concerns to improve retention.
• Work closely with internal teams (Sales, Implementation, Academics, Operations) to deliver value to schools.
• Maintain detailed MIS/reports on renewals, collections, upsell opportunities, and overall account performance.

Requirements

• Bachelor s/Master s degree in Business, Marketing, or related field.

• 3+ years of experience

  in Account Management, Client Relations, or Sales (preferably EdTech/Education industry).
• Strong track record of achieving

  renewals, collections, and upselling/cross-selling targets

  .
• Excellent communication, relationship-building, and negotiation skills.
• Problem-solving mindset with ability to manage client escalations professionally.
• Willingness to travel locally for school visits.