Key Account Manager

Ingenico

8 - 10 years

14 - 16 Lacs

mumbai

Posted:18 hours ago| Platform:

Apply

Skills Required

telecom usage sap sas social networking issue resolution customer service customer experience payment solutions monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Act as the lead point of contact for all matters related to assigned customer accounts.
Manage sales across sectors for payment solutions through a value-selling approach. Identify revenue opportunities, prepare tailored offerings, and develop formal service proposals.
Interact with stakeholders at all levels to provide new-age payment solutions and close value-adding deals for both clients and Ingenico.
Develop and maintain a sales pipeline of enterprise clients and convert opportunities into revenue.
Increase market share by analyzing market trends, competition, and delivering value-driven client solutions.
Demonstrate strong negotiation and communication skills when dealing with demanding clients.
Satisfy customer needs and requests, respond to queries promptly, and ensure a positive customer experience.
Build long-term, successful client relationships and drive business growth.
Log and report account and transaction status in the SFDC portal, monitoring sales metrics such as quarterly results and annual forecasts.
Promote Ingenico s competitive advantages and translate them into tangible customer benefits.
Translate customer challenges into Ingenico solutions and services.
Develop an in-depth understanding of customers corporate goals, business plans, financial performance, market environment, competitors, and organizational structure.
Liaise with cross-functional internal teams (customer service, product development, etc.) to improve the overall customer experience.
Build strong relationships with key customer decision-makers, understanding their goals and meeting them regularly.
Communicate customer product requests and enhancements internally.
Supervise project tracking for assigned tasks, ensuring timely delivery and resolution of issues.
Handle sales negotiations, proposals, and closing of business opportunities.
Manage outstanding collections and ensure timely payments by clients/customers.
Identify emerging markets and shifts while staying updated on competition and new products.

Skills / Competency Specification

Core Competencies & Skills

Strong understanding of sales performance metrics.
Excellent communication and negotiation skills.
Ability to deliver projects and address client inquiries on time.
Business acumen and problem-solving mindset.
Strong presentation skills (designing and presenting).
Proficiency in MS Office (Excel, PowerPoint, Word).
Experience handling government RFPs and tenders.

Behavioral Skills

Empathy:
Ability to identify with customers, build rapport, and gain trust.
Focus:
Balance empathy with goal-setting and translating goals into customer solutions.
Responsibility:
Take accountability without defensiveness or blame.
Optimism:
Persistence and resilience in overcoming sales challenges.
Listening & Communication:
Strong foundation for building client relationships.

More Jobs at Ingenico

Senior Java Developer

Noida, Uttar Pradesh, India

40.0 - 40.0 yrs

Salary: Not disclosed

Sr. Software Engineer - Android (Kotlin)

Noida, Uttar Pradesh, India

6.0 - 6.0 yrs

Salary: Not disclosed

Software Engineer Android (Kotlin)

Noida

3.0 - 6.0 yrs

INR 6 - 9 Lacs

Sales Manager

Mumbai, Maharashtra, India

8.0 - 10.0 yrs

Salary: Not disclosed

Senior Java Developer

Chennai, Tamil Nadu, India

40.0 - 40.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.