Job
Description
As a Key Account Executive Operations, you will be responsible for managing the end-to-end operational activities for strategic clients. Your primary role will involve acting as the operational liaison, ensuring smooth coordination, timely execution of logistics services, and maintaining a high level of customer satisfaction. You will collaborate with internal departments and external partners to achieve service excellence and continuous improvement. Key Responsibilities: - Address and resolve customer inquiries and escalations via email and phone. - Coordinate pickups and deliveries for major clients, ensuring timely and efficient service. - Prepare and analyze service level performance reports, sales data, and reports on shortages, excesses, and damages to assess regional performance. - Investigate and resolve issues related to Proof of Delivery (POD) discrepancies, including shortages, excesses, and damages. - Collaborate with warehouse teams to address dispatch-related queries and complaints, ensuring smooth operations. - Coordinate with vendors and vehicle owners to manage transportation logistics effectively. - Ensure compliance with service agreements and maintain strong vendor relationships. - Organize and lead conference calls for operational reviews, facilitating communication between departments. - Develop and maintain strong relationships with key clients and industry stakeholders. - Collaborate with sales and customer service teams to ensure seamless onboarding and service delivery. Qualifications: - Bachelor's degree in business, Logistics, Supply Chain Management, or related field. - 4+ years of experience in Key Account Executive Operations or client servicing preferably in logistics. - Strong understanding of logistics operations. - Excellent communication, negotiation, and interpersonal skills. - Proficient in CRM systems and MS Office (Excel, PowerPoint, Word). - Ability to multitask and manage priorities in a fast-paced environment. Preferred Skills: - Experience with international logistics. - Knowledge of Incoterms, trade compliance, and transportation regulations. - Proficiency in additional languages (depending on regional needs). What We Offer: - Competitive salary and performance-based incentives. - Professional development and growth opportunities. - Dynamic and collaborative work environment. As a Key Account Executive Operations, you will be responsible for managing the end-to-end operational activities for strategic clients. Your primary role will involve acting as the operational liaison, ensuring smooth coordination, timely execution of logistics services, and maintaining a high level of customer satisfaction. You will collaborate with internal departments and external partners to achieve service excellence and continuous improvement. Key Responsibilities: - Address and resolve customer inquiries and escalations via email and phone. - Coordinate pickups and deliveries for major clients, ensuring timely and efficient service. - Prepare and analyze service level performance reports, sales data, and reports on shortages, excesses, and damages to assess regional performance. - Investigate and resolve issues related to Proof of Delivery (POD) discrepancies, including shortages, excesses, and damages. - Collaborate with warehouse teams to address dispatch-related queries and complaints, ensuring smooth operations. - Coordinate with vendors and vehicle owners to manage transportation logistics effectively. - Ensure compliance with service agreements and maintain strong vendor relationships. - Organize and lead conference calls for operational reviews, facilitating communication between departments. - Develop and maintain strong relationships with key clients and industry stakeholders. - Collaborate with sales and customer service teams to ensure seamless onboarding and service delivery. Qualifications: - Bachelor's degree in business, Logistics, Supply Chain Management, or related field. - 4+ years of experience in Key Account Executive Operations or client servicing preferably in logistics. - Strong understanding of logistics operations. - Excellent communication, negotiation, and interpersonal skills. - Proficient in CRM systems and MS Office (Excel, PowerPoint, Word). - Ability to multitask and manage priorities in a fast-paced environment. Preferred Skills: - Experience with international logistics. - Knowledge of Incoterms, trade compliance, and transportation regulations. - Proficiency in additional languages (depending on regional needs). What We Offer: - Competitive salary and performance-based incentives. - Professional development and growth opportunities. - Dynamic and collaborative work environment.
