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Apsona
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Key Account Executive

Key Account Executive

Apsona

0 years

0 Lacs

Chennai Tamil Nadu India

Posted:5 days ago| Platform:

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Skills Required

salesforce reporting data purchasing payments management pricing paypal reconciliation support triage communication engagement service invoicing crm processing schedule

Work Mode

On-site

Job Type

Full Time

Job Description

Apsona is a growing company in the Salesforce ecosystem with thousands of delighted customers, many of whom are large non-profits & educational institutes. Our products empower Salesforce admins with powerful reporting, document generation, data tools, and more.Why Apsona?Unlike other startups, we are already profitable. We have thousands of customers who truly love our products. Our products cater to any Salesforce customer, offering us huge growth potential. At Apsona, you'll enjoy the perks of a startup – room for growth, diverse responsibilities, and key decision-making opportunities – without the usual risks. Be part of our proven success story at Apsona – an exciting yet secure journey awaits.Job Title: Account ExecutiveReports to: CSM of Purchasing

Position Overview

The Account Executive manages purchasing operations, handles customer inquiries, and processes payments while ensuring efficient order management and customer satisfaction.

Key Responsibilities

Purchase & Order Management

Process renewal and add-on purchase requests
Manage license activations and adjustments
Respond to customer inquiries about pricing and features
Monitor and guide trial usage

Financial Operations

Process payments via credit card (PayPal and Stripe), check, and ACH
Ensure invoice accuracy and reconciliation
Manage accounts receivable and follow up on overdue invoices
Extend licenses when necessary

Lead & Sales Support

Triage and deduplicate leads
Route leads to appropriate sales personnel
Handle purchasing and sales cases
Process Channel Order Applications (COA) and partner orders

Customer Communication

Send weekly lapsed customer emails
Distribute welcome emails to new customers
Maintain proactive customer engagement
Assist with reconciliation processes

Qualifications

Strong customer service and communication skills
Experience with invoicing and account reconciliation
Proficiency in Salesforce or similar CRM platforms
Strong attention to detail and organizational skills
Ability to manage multiple priorities effectively
Problem-solving skills related to purchasing and order processing

Time Commitment & Schedule

Is available Monday-Friday 8 AM – 12 PM ET (US Time Zone) Regular customer communications & internal meetings
Sales & Business Cases: approximately 4 hours daily
Administrative Tasks: approximately 4 hours daily

This role is essential in ensuring seamless purchasing operations and excellent customer experience through accurate and timely processing of all purchasing activities.
Skills: time management,organizational skills,customer service,sales,salesforce,problem-solving,purchasing,order management,customer,communication,attention to detail,invoicing,account reconciliation,crm platforms

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Key Account Executive