Posted:6 hours ago|
Platform:
On-site
Full Time
Responsibilities & Key Deliverables
To manage good relationship with MKA customers
To resolve issues within TAT
To establish perfomance of vehicle among MKA customers
To analyse the technical complaints of the vehicle in the field
Coordinate to rectify defects in vehicles / overhaul aggregates with other zone/ dealer
Feed back on companys Service
Warranty/ Goodwill request to raise in specifc product concerns
Product issues to highlight to reporting manager if specific to perticular customer
Ensuring uptime gauranty
Fixed cycle visit to MKA with data on vehicle performance, B/D Analysis
Training to fleet manager and driver training
Arranging service check up camp
Update to customers on Policy change or current service policy
Update on new initative of the company like Mcover, Mashery, RECON etcUpdate on new /upcoming product range to the customer
Preferred Industries
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
General Experience
BE 38 yrs, DME 4 to 12yrs
Critical Experience
System Generated Core Skills
Consumer Focus
Product Knowledge & Application
Service Planning
System Generated Secondary Skills
Capability Building
Spare Parts Management
Warranty Management
Service Quality
Mahindra Finance
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