Junior Site Reliability Engineer

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.60 countries, we are seeking talented individuals to join our company.

The Role

We are looking for a Junior Site Reliability Engineer who will be part of our centralized Site Reliability Team. You will play an integral role in leading the deployment of highly scalable systems, optimization, documentation, and support of the infrastructure components of JoVE’s software products hosted on AWS. Cloud Infrastructure and Operations are critical in enabling JoVE to provide users with our technology offerings.

Responsibilities:

• Design, build, test, and deploy cloud-native applications and microservices using IaC tools like Terraform and Crossplane.
• Maintain availability, latency, performance, efficiency, monitoring/observability, emergency response, capacity planning, setting and maintaining SLOs, SLIs, and Error Budgets, and creating dashboards.
• Plan for automation to reduce toil and increase development velocity.
• Perform application-specific production support, incident management, change management, problem management, RCAs, and service restoration as needed.
• Actively look for opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation.
• Collaborate with software development teams in the release management process to shape the future roadmap and establish strong operational readiness across teams.
• Spearhead implementation of reliability and observability tools (like Groundcover, Prometheus, Grafana, etc.)
• Support Infrastructure squad On-call practice and participate in 24x7 on-call rotations.

Requirements:

• 2+ years of professional experience as a Software Engineer and Site Reliability Engineer (SRE).
• Extensive in-depth experience with cloud-based provisioning, monitoring, troubleshooting, and related SRE and DevOps technologies, in addition to networking knowledge.
• MUST have working experience with AWS infrastructure.
• MUST understand AWS VPC, subnets, Network ACLs, Security Groups, IAM Role, EKS.
• MUST have experience of using Crossplane
• MUST have working knowledge of GitOps, FluxCD, or ArgoCD
• Experience configuring Kubernetes RBAC Authorization, Ingress controller, ServiceAccount, and AWS role annotations.
• Basic experience with monitoring, and observability systems such as DataDog, Prometheus, Grafana, Kibana, CloudWatch.
• Ability to triage and resolve incidents and lead incident investigations.
• Experience working in a 24/7 on-call, highly transactional, or streaming production environment.
• Experience with Kubernetes Operators is a plus.

Why Join JoVE?

• When working with JoVE, you can expect compensation packages competitively placed within the local market.
• You will make a direct impact in accelerating science research and in improving student learning in science education.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Our strong promotion from within culture draws a clear path to advance your career with us.